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[QUOTE=Guest-IJT;152243][B]Name [/B]: Somraj Roy
[B]Email [/B]: somraj.roy AT rediffmail.com
[B]Designation / Skillset[/B] : Retail Shop Manager/- Ensuring positive Store EBITDA(Earning Before Interest,Tax,Depriciation & Amortization) and controlled Operational Expenditure, Inventory Management, People Management, Customer satisfaction. Merchandise Planning, Target Chasing etc
 TO,
 THE MANAGER (HRD),
 Respected sir, ma’am
  
 I would like to introduce myself as a student and a working personal.
 I am interested in building a career with an esteemed establishment as you long for. In accordance with me, I am a professional who meets the highest quality standard demanded by an industry.
 I believe to posses all the potentials that are required to perform exceptionally well in demanding position.
So I do request you to consider my candidature for the vacant position and take my curriculum vitae for your kind perusal.
Looking forward to your response at your earliest convenience.
 Thank you
Somraj Roy
 
[U][B]Resume[/B][/U] :
 
[B]OBJECTIVE [/B]: -
Constant learning through perseverance and pursuit of excellence are the mindset set by me to achieve the professional acumen and meet the objectives of whatever endeavor it may be.
PROFESSIONAL PROFILE
An MBA with 8 years of experience in Operations, Client servicing and People Management. Currently working with PANTALOON RETAIL INDIA PVT. LTD as “ ASST. STORE MANAGER ” and handling a team of 130 people including 12 Managers and 17 Team Leaders. Store size 70000 sq. ft.
[B]Worked with SPORTS STATION INDIA P LTD as STORE MANAGER and have experience of working with  [/B]:LIFE STYLE NTERNATIONAL P LTD.” and “TOMMY HILFIGER”
Proven ability to reduce the running cost of the unit by planning & implementing effective control measures. A keen planner with experience of handling the entire operations. Exposure in conducting training programs for bringing keen customer focus, high energy level and team spirit in the employees. Team leader with excellent communication & problem solving skills.
[B]AREA OF EXPERTISE [/B]: - Ensuring positive Store EBITDA(Earning Before Interest,Tax,Depriciation & Amortization) and controlled Operational Expenditure, Inventory Management, People Management, Customer satisfaction. Merchandise Planning, Target Chasing etc.
Work related with Service industry.
[B]EDUCATIONAL QUALIFICATION [/B]: -
- Post graduate diploma (eq. MBA) in marketing from international management centre, new Delhi (Completed in November 2002)
- B. Com Hon. From Tripura University in 1999.
- Senior secondary from B. K. Institution Belonia in 1996
- Secondary school from B. K. Institution Belonia in 1994
[B]WORK EXPERIENCE [/B]: -
- Joined” LIFE STYLE INTERNATIONAL (P) LTD”. in Jan 2003.
 Appointed as Jr. Supervisor . Promoted to supervisor and
 Worked Till January 2005.
 
 LOCATION-GURGAON
 [B]Job profile [/B]:
 1. Attending customers and to take them to the ultimate level of satisfaction.
 
 2. Handling a team and make team members chase the target.
 
 3. To look after the visual merchandising.
4. To order stocks and to replenish.
5. . To make qualitative report at the end of month.
Joined “TOMMY HILFIGER’’ as Team leader on January 2005 and worked till July 2005. LOCATION –NEW DELHI, SOUTH EX
 [B]JOB PROFILE [/B]:
1. To keep up the image of the flagship store.
2. To attend to customers and to take them to the ultimate level of satisfaction.
3. To handle the team and make the team members meet targets.
4. To figure out the fast movers and order accordingly.
5. To maintain the stock level.
6. Inventory control.
7. Cashiering and banking.
8. To cooperate with the suppliers for consignment stocks.
9. Making a qualitative report and send it to head office.
- Joined “SPORTS STATION INDIA (p) LTD”. as Assistant store manager on July 2005 in its multi branded store. Promoted as Store manager and worked till December 2006.
 
- ( The brands handled are AIGNER, TOMMY HILFIGER, LOUIS PHILIPPE, ALLEN SOLLY, NIKE, GAP, OLD NAVY, BANANA REPUBLIC, LOTTO, H2O+ SKIN CARE, DISNEY) (All apparel, foot wear and accessories) LOCATION -NEW DELHI, Mathura road.
 [B]JOB PROFILE [/B]:
Operations
- Handle the operational functions like pre-shifts staff briefings, creating the duty roster, shift management and daily sales report.
- Implement the sales promotional strategies to increase the sales volume and achieve maximum customer satisfaction.
- Sustain the profitable operations with a focus on budgeting & marketing.
- Maintain the expenses with implementation of stringent cost control measures.
- Optimum resource utilization for maximum service quality.
- To figure out the fast movers and order accordingly and to send the slow movers back to warehouse
- Cashiering and banking
- To cooperate with the suppliers for consignment stocks.
- Making a qualitative report and send it to head office.
- Consulting with management in formulating new schemes
Customer Service
- Quests to Implement world-class service strategies.
- Ensure high quality services, resulting in customer delight.
People Management/Training
- Assisting.HR Manager in performance review & appraisal.
- Provide practical and theoretical training to enhance skills & motivation levels.
Specific Achievements;
- Distinction of improving the Store Quality, Service & Cleanliness..
- Giving training to new Sales Executives.
- Stock take inventories & solving the variance to prevent the of misuse of stock.
- Handling customer queries.
- Managed to significantly improve the audits & the performance of the staff.
 
TRAININGS ATTENDED
- CRM Training
- Managing – 100% Total Customer satisfaction.
- Joined ‘Pantaloon Retail India Ltd.’ as Head of the Department (DEPARTMENT MANAGER) of Apparel & General Merchandise section in its ‘Big Bazaar’ store in December 2006,
- Promoted as Asst. Store Manager and looking after entire Store Operation.
(Departments Handling- Entire Apparel Category, Electronics, Furniture, Footwear, Luggage, Entire General Merchandise, Home decor, Toys, Sports, Soft Furnishing)
 [B]JOB PROFILE [/B]:
 REVENUE GENERATION
- Achieving sales targets/ABP & ensuring profitability of the store..
- Achieving budgeted numbers on Conversions, Bill Size, Value per Customer etc.
- Implementing measures for Cost Control.
- Developing new avenues for promoting the business.
- Checking sales data’s of all the matured stores across North Zone.
- Monitoring the performance of my store as compared to others stores.
OPERATIONS
- Ensure smooth store operations by adhering to laid down by the co..
- Co-coordinating with IT on issues relating to cataloguing, cashiering, schemes etc.
- Co-coordinating with Category Management team to ensure proper running of the schemes. 
- Oversee outsourced functions of Housekeeping and Security to optimize their utilization.
PEOPLE MANAGEMENT
- Providing on the job training to staff ( DMs, TLs, TMs etc.) on Product Knowledge, Merchandising, Inventory Management, Sales Planning, Sales Budgeting etc.
- Ensure that all employees are disciplined and adhere to the stores policies.
- Develop & maintain a motivated and enthusiastic team who would achieve and exceed targets and minimize attrition.
- Create a professional environment for internal as well as external customers.
- Identification of potential people for higher responsibilities and grooming them accordingly.
- Ensure team should get incentives based on their targets.
MARKETING
- Create/maintain a brand image of Big Bazaar.
- Plan and implement store specific promotions.
- Co-ordinate with marketing department at Zonal Office for implementing marketing strategies/promotions.
SPACE MANAGEMENT
- Analyze space allocation category-wise and subcategory-wise with respect to the Sales generated, stock capacity and seasons.
- Increase or decrease space allocation and make alteration of fittings on the basis of such analysis.
STORE EBITDA & OPERATIONAL EXPENDITURE
- Ensuring a positive Store EBITDA(Earning Before Interest.Tax,Depriciation & Amortization) every year.
- Monitoring the operational expenditure so that it does not cross Budgeted level.
REVIEW
 Conduct weekly Review with all the Managers & Team leaders separately about sale, stock, shrinkage 
 Follow up if some thing left pending discussed in last Review.
 Analyzing and identifying reasons of different level of performance of all LOBS (LINE OF BUSINESS)
 With Managers.
CUSTOMER SERVICE
- Interacting with customers, obtaining their feedback and resolving customer complaints.
- Monitoring activities of Customer Service Desk (CSD).
- Formulating processes to make CSD more customers friendly and effective in its purpose.
- Address concerns and queries of customers by being personally available to them.
INVENTORY MANAGEMENT
- Approve the Good Receipt Note (GRN) for Big Bazaar.
- Co-ordinate with Warehouse In charge for stock movement both inward & outward.
- Ensures that all the departments through an efficient ordering system maintain optimum stock levels.
VISUAL MERCHANDISING
- Maintain the look of the store in consultation with the Visual Merchandiser.
- Visual Presentation of merchandise.
- Identify, lend direction, strategy to the placement of tools of Visual Merchandising.
- Ensure clear-cut communication through signage.
COMPETITION MAPPING
- Develop awareness about the organized and unorganized retailing segments and identifying their strengths and weaknesses.
- Identifying competitors in each and every category. Compare their prices and their suppliers with that of ours.
- Comparing the physical appearances, fixtures, lighting and area allocation per category of competitors’ vis-à-vis those of Big Bazaar.
PRODUCT UPDATES
- Update the merchandising team on the latest trends in the market.
- Update the merchandising team on the fast movers/slow movers and making marketing strategy in coordination with category to ensure desired stock turnover.
CONTROLLING PILFERAGE
- Develops systems to control pilferage/shoplifting.
- Identification of the merchandise likely to be pilfered.
- Identifying areas in the store where security is to be beefed up. 
GENERAL MAINTENANCE
- Supervising the fixed assets in the store.
- Handling the local purchases of materials for maintenance as and when needed.
- Monitoring electricity and AC usage and ensuring optimum utilization of energy, thereby resulting in Cost Reduction.
- Making Budget for Maintainnance.
 [B]KNOWLEDGE OF RETAIL SOFTWARE [/B]:
- SAP, REM AND SHOPPER 7. 
[B]IT SKILLS [/B]:
Well versed with the basic computer applications like; Microsoft Word, Excel & power point
[B]HOBBIES [/B]: -
 
Music Traveling, Ridding Bike & Internet. 
  
[B]ADDRESS FOR CORRESPONDENCE [/B]: -
144A, 1ST FLOOR,NEAR MAHARANI BAGH,NEW DELHI 110014
 
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[B]More Information about this submission and submitter [/B]:-
___________________________________________________
[B]Submission ID  [/B]: 4240968
[B]Date & Time  [/B]: 11th Jun 2011 3:30 PM (UTC)
[B]IP Address  [/B]: 221.135.137.70
[B]Browser Info  [/B]: Mozilla/4.0 (compatible; MSIE 6.0b; Windows NT 5.0; .NET CLR 1.1.4322)
Predicted Country : India[/QUOTE]

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