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[QUOTE=Guest;151486]NIRMAL KUMAR.CHITTA
 [b]E- Mail [/b]: nirmalkumarchitta AT gmail.com 
CORE COMPETENCIES
With more than 09 years of experience, seeking a challenging and responsible position in organization with repute which offers learning opportunities & enhance my skills to work in a competitive environment
[b]WORK EXPERIENCE [/b]:
Current Profile
Working with Tran-Scell Bio-logics Pvt Ltd as Business Development Manager from May 19th to till date.
Worked with STEMCYTE INDIA THERAPEUTICS PVT. LTD as a RSM from Nov-10 to Jan-12th.
- Handling a team of ASM along with 30 Relationship Managers
- Leads sales strategy for south region stem cell banking
- Allotment of franchises
- Accompaning with ASM along with team in meeting up Hospital doctors
- Team motivation 
- Identifying the needs of the customer and providing them the best services 
- Responsible for achiving the targets given by the Senier Management 
- Alliance management
- Recruitment of new employees 
- Appraisal of team and compensation planning
- Identifying new sites for new branches 
- Franchises dvelopment
Worked with S.V.K Health Care & Life Sciences Pvt. Ltd. (Bussiness Partner of Cryo Banks International India) as State Manager from Oct-09 to Nov-10
- Handling a team of 25 sales Managers and 4 Area managers.
- Productivity Improvement, Alliance Management, Process Mapping & Delivery,
- Responsible for sales development strategy and executes to the plan.
- Responsible for achieving Annual Operating Plan (AOP) numbers for assigned segments.
- Leads sales strategy for South Region stem cells and Clinical training business.
- Evaluates offering against competition and recommends competitive differentiators.
- Assists with definition and executes new offering launches and key initiative efforts.
- Responsible for meeting budgetary and sales targets through motivating and developing staff, consistently achieving and surpassing Key Performance Indicators
- Monitors strength and weakness of the value proposition, delivery and customer/students satisfaction, manages value propositions based on market intelligence.
- Monitors cost / pricing policies and methods in conjunction with Marketing, Ops, National Sales.
Worked as Sr.Financial Service Manager with ICICI Prudential Jan-09 to Sep-09
- Was handling a team of 18 FSCs 
- Ensure the team is run in full strength and hire/replacement FSCs as per budgeted strength communicated.
- Implement training road map and ensure all the Team Members are well trained as per needs and organizational objectives.
- Develop the competencies of them regularly
- Achieve the targets and right product mix
- Monitoring Appointment set ratios & Conversion ratios
- Make joint calls with them for big business prospects 
- Check and action on ATLAS report of the team
- Implement Need based Selling and Activity Management processes among them
- Monitor, control & evaluate the activity of the team
- Check the lead flow from various call centers and give them the timely feedback
- Implementation of marketing initiatives that will help in increase in business
- Coordinating with internal team of Finance, Marketing, Compliances, Business Excellence and operations
- Managing, Planning & forecasting Sales, R&R, MIS, Recruitment and Channel management
- Key resource in formulating incentive structures and assisting the R&R and finance team 
Worked as Associate Financial Service Manager with ICICI Prudential Dec-07 to Dec-08
- Primarily selling life insurance plans
- Giving financial planning to the customers as per their needs and advice them right plans offered by company.
- Tax Planning for individuals
- Effective utilization of the leads given by the company
- Update and make use of ATLAS for more efficiency
- Was reporting directly to Area Manager 
Worked as Branch Manager With “TATA TELE SERVICES LTD” from May-05 to Nov-07
[b]Job Profile [/b]:
- Handled a team of 40 sales executives, Telecallers and 04 Sales Managers.
- Taking Complaints related to Value Added services
- Answering Customer Queries and giving quick response
- Handling all Bank and Cash transactions 
- Ensuring customer satisfactions and resolve internal issues
- Monitoring all operation in our work place and solving the problems of team members.
Worked as Sales Manager With “TATA TELE SERVICES LTD” from March-03 to April-05
- To manage the day–to-day planning, operation and problem-solving and to act as the communication conduct between Frontliners and Management. 
- To offer creative solutions. Delivery of team sales, service level components, quality and productivity targets & indicators. 
- Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call. 
- Training and development of staff. 
- Motivation, leadership for a team of 17 and developing future leaders. 
- Recommendations for product and process development based on customer feedback and analysis of the same.
- Conducting performance appraisal for the team. 
- Contribute for the initial hiring and selecting process of the front line. 
- Compiling reports on team’s performance and customer feedback. 
- Communication and being a focal point of dissemination of information from management to team and vis versa. 
- Offers solutions and suggestions for process and product improvement to management. 
- Required making decisions on any matters relating to improving revenue generation & customer satisfaction with regards insofar as it affects call handling and call center processes. 
- Responsible for making decisions on training requirement for team members and adjusting targets to suit the needs of the business.
Worked as Relationship Manager With “TATA TELE SERVICES LTD” from May-02 to Feb-03
- Coordinate sales and business initiatives,integrate sales processes across the company in the allocated Territory.
- Responsible for the sales of post paid and pre paid connections,collection of bills from customers
- Making sales of connection for corporate company by providing attractive offer after analysing the profit margin for the company
- Achieving targets on month to month basis 
- Handling the customer issues ,taking complaints related to value added services
[b]Achievements [/b]: 
Achievements at ICICI Prudential Life Insurance Co Ltd
- Qualified for HOS Offsite ( FSC Category)
- Qualified for various contests PAN India, including that of Thailand contest
- Acknowledged as the best manager in the category of NFO launches
- Awarded as the Best Manger in Retention
- Qualified for ED- HOS from the South Region(FSM Category)
- Awarded as the Finsight, Product and Process Champ
- Qualified for Agra Summit.
- Awarded Rank 1 in India WFP Productivity for FY 2008 – 2009 through Vice President of Direct Marketing ICICI prudential LIC.
- Awarded Rank 1 in India NOP Productivity for FY 2008 – 2009 through Vice President of Direct Marketing ICICI prudential LIC.
- Awarded Rank 1 in India of “Lakpathi Club Member” for the Month of Jan & Feb 2009 from Zonal Manager.
- Awarded Certificate of Ignition for the Month of June 2009 from Zonal Manager.
- The only qualifier in SFSM Category for JFM “Laksha 2500cr Conquer”.
- Qualified for “Vacation Extreme” for the month of July 2009.
Achievements at TATA Teleservices
- Awarded “Best performance award” for 3 consecutive months which lead our branch take first place in sales all over Andhra Pradesh. 
- Created record for continuous 6 months for “maximum number of sales done by an individual ” in TATA teleservices and appritiated by giving the Shield of “Best sales done ever”
- Awarded for “Best Retention Award” for handling the customers.
- Awarded Holiday trip as gift for selling the highest number of post-paid connections
- Awarded LCD TV as gift for selling highest number of pre-paid connections
[b]ACADEMIC PROFILE [/b]:
- Pursing MBA from Kakatiya university
- B.Com from kakatiya University. 
- Intermediate from Board of Intermediate Education 
[b]COMPUTER SKILLS [/b]:
- PGDCA , MS-Office
- Working knowledge on C R M and TIPS[/QUOTE]

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