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[QUOTE=Guest-IJT;150721][b]Name [/b]: suju varghese
[b]Email [/b]: suju3007 AT gmail.com
[b]Designation / Skillset[/b] : Experience in managing international processes, leading teams, and spearheading efforts across US Banking, UK Retail market, US Mortgage business lines
suju

[u][b]Resume[/b][/u] :
 
[b]Career objective [/b]:
To work with an organization providing challenging task, ample opportunities to learn & where the combination of knowledge, exposure, my hardworking capacity, innovative and creative thinking, will add to achieve the company’s goals and my growth.
CAREER HIGHLIGHTS
Tesco Hindustan Services (17/05/2010 – till date)
[b]Designation [/b]: Analyst.
[b]Team [/b]: SRM (Space, Range & Merchandising)
[b]Duration [/b]: From 28th Oct, 2008 - till date
[b]Job Profile [/b]:
- Managing the team thereby responsible for allocation of work, imparting training to the associates in the team and collaborating with the UK counterparts in sharing updates and process improvement ideas and discussion of any process-related queries.
- Ad hoc queries from across the business.
- Recommending product space and equipment (fixtures for placing the products).
- Managing the Events in the stores and responding to the queries of the merchandiser.
- Responsible for implementation and development of store space/Range change events.
- Generating weekly/periodic reports.
- Collaborated with IT support team to facilitate communication for successful project launches.
- Make sure that the stores (Tesco UK) receive the right plan at the right time.
- Make sure that the stores (Tesco UK) receive the right range of products.
- Responsible for creating simplified procedures and sharing best practices with the team.
- Constant interaction with stakeholders.
- Update the process and train people, as and when required.
J.P Morgan Chase India Pvt Ltd
[b]Designation [/b]: Analyst.
[b]Team [/b]: Commercial Loan Services (Document Review Specialist for commercial loans)
[b]Duration [/b]: From (09/06/2008 – 01/03/2010)
[b]Job Profile [/b]:
- Managing the team thereby responsible for allocation of work, imparting training to the associates in the team and collaborating with the US counterparts in sharing updates and process improvement ideas and discussion of any process-related queries.
- Responsible for reviewing various loan documents & check for the correctness of the documents. Have to contact the officers in case any discrepancy.
- Citing & releasing exceptions for missing loan documents.
- Contacting underwriters & loan officers in U.S for any clarifications on loan documents
- Preparing daily and monthly production and quality report for the team.
- Training & assisting new team members on floor.
[b]INFOSYS BPO [/b]:
[b]Green Point Mortgage [/b]: U.S Based mortgage Co. which specializes in buying servicing rights from the Mortgage Bank and provide services.
[b]Designation [/b]: Executive - Operations
[b]Team [/b]: GPM (Green Point Mortgage)
[b]Duration [/b]: From (09/04/2007 – 02/06/2008)
[b]Job Profile [/b]:
 
- Handling payment transactions of customers.
- Reminding customer through emails & calls to make regarding there monthly payments.
- Updating the process manual & handling supervisor calls.
COE (Circle of Excellence B2 Level)
COE (Circle of Excellence) basically acts as bridge between the training team & the operations team, after the new agents graduate from the training & before going to the operation team they come under COE. Here the agents get a wide spectrum of the actual process knowledge in a practical & theoretical perspective; we have internal tests & session done every day to mould the agents to face the challenges of the operation team & the floor requirements. After these session & test are done we monitor around 40 calls for each person, when the average is met along with other criteria like AHT, Customer service skills & soft skills we recommend their name for certification.
[b]Achievements [/b]:
- When in operation was awarded as the best mentor by the COE team.
- Was appreciated for having the best & consistent quality scores of 99.80% for 12months.
Trainings (Infosys)
Written Communication Skills, Business writing Skill, Stress Management, Time management & Presentation Skill
[b]ISeva System Pvt. Ltd [/b]:
[b]Designation [/b]: Customer Consultant
[b]Team [/b]: CHE (Citi Home Equity)
[b]Duration [/b]: From (30/11/2004 – 08/01/2007)
[b]Job Profile [/b]:
Handling the mortgages of US - based customers.
Updating customers of their loan documents status.
Collecting income documents of the customers and sending it to the underwriters to review them.
Academic profile:
Bachelor of Commerce : Jain College
University : Bangalore University
Year of Study : 2004
Technical Profile: Power Point, Excel. 
Applications Worked On: ACBS, Deal works, Image source, File net, I lien & Citrix
 
Date:
Place: Bangalore Suju Varghese
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More Information about this submission and submitter:-
___________________________________________________
Submission ID : 4326714
Date & Time : 4th Jul 2011 3:04 AM (UTC)
IP Address : 116.75.93.54
Browser Info : Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/534.10 (KHTML, like Gecko) Chrome/8.0.552.224 Safari/534.10
Predicted Country : India[/QUOTE]

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