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[QUOTE=Guest-IJT;150176][b]Name [/b]: MUTHUKUMAR
[b]Email [/b]: muthukumar.thiagarajan84 AT gmail.com
[b]Designation / Skillset[/b] : Software Engg/ Testing/ Testing

[u][b]Resume[/b][/u] :
  
Professional Profile
- Comprehensively 4+ years of upshot knowledge in IT diligence especially in networking with inspiring analytical, problem solving, communication and interpersonal skills.
- Achieved more ownership and learned more to work on L1 applications like TCOMS, AM that are used for provisioning the customer circuits.
- Having sound knowledge in the SDLC and STLC.
- Involved in implementing and testing the provisioning systems access setup.
- Coordinating with infrastructure support team to develop an enhanced DR/BCP capability to ensure the minimal down time of process.
- Handling Technical Escalations and help out other colleagues in solving the problems.
- Contributed towards improving the business SLAs and supported the business group in their time zone.
- Identifying the system fallouts and coordinating with the development team to implement the code fixes.
- Concentrated on backlogs and kept enhancing the end-customers experience in best manner which improves the organizations growth and profitability.
- Proficiency to interact with individuals at all levels and succeeded in working as a good team player, who envisions business and technical perspectives to develop workable solutions.
- Motivated achiever who guides team in applying technology to business settings, provides added value, and creates project deliverables in a timely manner.
Educational Qualification
- M.B.A in Technology Management. (Awaiting final year results).
Anna University, Chennai, Tamil Nadu.
- B.E in Electronics and Communication.
Rajalakshmi Engineering College, Anna University, Chennai, Tamil Nadu.
Certifications
- ITIL V3 Foundation certification (EX0-101)
 
Professional Experience
 Software Test Engineer
 [b]Verizon Data Services India Pvt. Ltd Chennai [/b]: Dec 2008 to till date
[b]Title  [/b]: Digital Distribution Clearinghouse (DDC)
[b]Client  [/b]: Verizon
[b]Duration  [/b]: 26 months
[b]Language  [/b]: JAVA.
[b]Tools  [/b]: QC, IBM Clear Quest
[b]Team Size  [/b]: 10
[b]Role  [/b]: Manual Testing.
[b]Description  [/b]: Verizon Digital Services is a transformative new Line of Business for Verizon that is leveraging the scale, expertise and funding of a telecommunications leader to reinvent digital media distribution. VDS’S flagship product, the Verizon Digital Distribution Clearinghouse, will empower content creators and retailers to keep pace with overwhelming consumer demand by delivering the industry’s most comprehensive, cost-effective and technologically advanced digital media management services.
..
[b]Responsibility  [/b]:
Requirement gathering and raising clarifications.
Writing test cases and getting it reviewed from peers, manager and client
Performing functional testing.
Getting Knowledge transfer from other team member about their module for automation.
 
SUTHERLAND Global Services Pvt LTD.
 [b]Chennai [/b]: Sept 2006 to Nov2008
Job Profile
- Handled calls from US customer supporting Desktop, Laptops and Printers.
- Have handled 30 to 40 inbound calls in a day.
- Have handled 100 to 150 outbound calls per day.
- Have played as a team lead.
- Have provided resolution for other teams apart from my own work.
- Provided training for the new joinees. 
 
[b]DATE [/b]:
[b]PLACE [/b]: CHENNAI. (MUTHUKUMAR.T)
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[b]More Information about this submission and submitter [/b]:-
___________________________________________________
[b]Submission ID  [/b]: 4442114
[b]Date & Time  [/b]: 3rd Aug 2011 7:50 PM (UTC)
[b]IP Address  [/b]: 117.193.164.106
[b]Browser Info  [/b]: Mozilla/5.0 (Windows NT 6.0; rv:5.0) Gecko/20100101 Firefox/5.0
Predicted Country : India[/QUOTE]

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