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[QUOTE=Guest-IJT;149708][b]Name [/b]: Subramanyeswara Rao Dronamraju
[b]Email [/b]: raodsm AT yahoo.com
[b]Designation / Skillset[/b] : customer service representative
[b]Date [/b]: 03 August, 2011
D Subramanyeswara Rao
 
To
The Human Resources Manager
ITES BPO
Hyderabad
Dear Sir
I am writing this cover letter to formally apply for the position of customer service representative in your organization.
After many years of working directly with people in diverse professional setting, I seek to leverage my experience.
I have never been a manager, but up to a certain extent I enjoy resolving problems, taking challenges and being a part of the business growth factor. Given the opportunity, I am confident that my experience and personal disposition would be an asset to your organization.
For your convenience, I have attached my resume for your review. Realizing the limitations of the written page, I would welcome the prospect of participating in a personal interview and better present my qualifications.
Thank you for your time and consideration. I look forward to be a part of your organization in the near future.
Sincerely,
D Subramanyeswara Rao.

[u][b]Resume[/b][/u] :
 
 Work Experience
Process Developer
G E Global Services
Since January 2011
The job profile includes taking Inbound calls to check fraud on Customer’s accounts
with clients like Chevron Texaco PLCC, Walmart, Sam’s Club Discover, Banana Republic, Old
Navy Card,….(54 clients in tie up with G E Global Services)
- Worked as Customer Service Representative at HSBC HDPI-GSC India for Six years (January 10, 2005 to December 2010)
Opening New Accounts for clients residing in Canada.
Maintaining Investment Portfolios of the existing customers.
Taking Inbound/Outbound calls to check fraud on Customer’s account.
To share best practices within the team to reduce costs and to increase Customer satisfaction.
Have an understanding of the total banking structure and develop proactive skills to meet the targets of the organization as a whole.
- Worked as Executive- Credit Control at Ascon Travels for Six months ( June 2004 to December 2004)
The job included sending statements of outstanding balances to
Corporate clients on fortnightly basis and recovery of the dues
through a team of collection executives.
- Worked as Assistant.Branch Manager at Chalapathi Real Estates for 6 months (December 2003 to June 2004)
The nature of the job was to maintain and monitor the ledgers of
Customers who had purchased PLOTS on instalment basis.
- Worked as Executive-credit controller at ITC- Travel House for 4 years (December 1999 to November 2003)
Main portfolio was to have a plan of action for the collection of
Outstanding balances from Corporate clients to meet the Airline Payments
- Worked as Accounts Executive at Ramada Hotel for One year
(April 1998 to October 1999)
- Manager/Proprietor of my own tutorial-Shiva Consultants at Delhi. (August 1989 to March 1998)
Extra Curricular
Activities - Won several prizes in the sport of CHESS
 - Good at organizing stage shows
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[b]More Information about this submission and submitter [/b]:-
___________________________________________________
[b]Submission ID  [/b]: 4439506
[b]Date & Time  [/b]: 3rd Aug 2011 7:53 AM (UTC)
[b]IP Address  [/b]: 123.237.81.17
[b]Browser Info  [/b]: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/534.30 (KHTML, like Gecko) Chrome/12.0.742.122 Safari/534.30
[b]Predicted Country  [/b]: India[/QUOTE]

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