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[QUOTE=Guest-IJT;148636][b]Name [/b]: ABHISHAKE BAHL
[b]Email [/b]: abhishakebahl AT rediffmail.com
[b]Designation / Skillset[/b] : MANAGER / OPERATION
BACKEND OPERATIONS PROFILE

[u][b]Resume[/b][/u] :
 
To pursue a carrier, which requires motivated, dedicated above an average person and where individual achievements will be recognized and thereby allowing opportunities for growth and development
PROFESSIONAL PROFILE .
- Professional with 6 + years of rich experience in Customer Service, Branch operation, Claim settlement, Quality assurance, Process Implementation, Client Engagement & Customer Relationship Management.
- Presently working with Vipul Medcorp TPA Pvt Ltd., as Manager Operations.
- Well versed with customer handling, increasing customer satisfaction & providing quality service.
- Responsible for the day to day operation, implementation and monitoring of service quality and utilization standard, to ensure efficient delivery of services by initiating and promoting best practice models.
- Experience in handling operations entailing planning, budgeting & resource deployment. Demonstrated abilities in developing & streamlining systems with ability to enhance operational effectiveness and meet the operational goals.
- An enterprising leader with strong analytical, problem solving & organizational abilities.
ORGANISATIONAL EXPERIENCE . 
 Since Nov, 2009 Vipul Medcorp Pvt Ltd, Gurgaon as Manager Operation .
 [b]Responsibilities [/b]:-
- Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets. Creating & sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.
- Monitoring Customer Service, Enrollments, Policy/Document issuance, Process implementation and Claim ratio in order to keep them under control.
- Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
- Responsible for managing a large team responsible for satisfactory service deleivery and business retention across country.
- Responsible for providing quality service to the internal and external customers.
- Liase with various functions and departments to ensure delivery.
- Responsible for monitoring cashless process/Approval of entire region.
- MIS handling on daily basis.
- Monitor TAT and quality.
____________________________________________________________________________________________
Dec’2007 – Oct 2009 Yes Bank Ltd, Gurgaon as an Assistant Manager .
[b]Responsibilities [/b]:
- Verification and accepting of customer requests and processing of the same/forwarded to the respective units.
- Internal information/communication with OPS/other units regarding customer complaints & requests.
- Accepting salary transfer requests etc., from customers and ensuring the processing of the same as per time lines.
- Review and ensure that standard operating procedures are followed in the branch.
- Monitored the performance of the team to ensure efficiency in Process Operations & meeting of individual.
- Perform & organize MIS functions.
- Handling all day to day operations.
_____________________________________________________________________________________________
Mar 2003 – Nov 2007 ICICI BANK LTD, New Friends Colony, ND as Officer .
[b]Responsibilities [/b]:
- Handling of Corporate Salary Account NFC Branch.
- Handled corporate clients like BSES Rajdhani & Power Ltd, Voith Siemens, Precision Pipes and Profiles, Godrej & Boyce, Godfrey Phillips, Schneider electric, Panacea Biotech, Rai University, Thunderbird Ind, Hind Group, Spentex Ind.
- Developing and maintaining good relationship with the Clients.
- All complaints and issues are resolved within the TAT.
- Evaluate training programs available and recommend the appropriate programs for differential training needs
- Handling all the salary uploads data and maintained daily MIS reports.
[b]EDUCATION [/b]:
1 SECONDARY EDUCATION KENDRIYA VIDYALAYA CENTRAL SCHOOL RAJOURI GARDEN NEW DELHI
2 SEN SECONDARY EDUCATION KENDRIYA VIDYALAYA CENTRAL SCHOOL RAJOURI GARDEN NEW DELHI
3 NIIT GNIIT IN COMPUTERS RAJOURI GARDEN NEW DELHI
4 IITM JAPANESE LANGUAGE CHANKYA PURI NEW DELHI
5 GRADUATION BA(PASS) DELHI UNIVERSITY NORTH CAMPUS NEW DELHI
6 POST GRADUATION MBA - SIKKIM MANIPAL UNIVERSITY SOUTH CAMPUS NEW DELHI
COMPUTER PROFICIENCY .
- GNIIT (Software Diploma) from NIIT, Rajouri Garden, New Delhi
 
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[b]More Information about this submission and submitter [/b]:-
___________________________________________________
[b]Submission ID  [/b]: 4380048
[b]Date & Time  [/b]: 17th Jul 2011 7:58 AM (UTC)
[b]IP Address  [/b]: 42.108.165.234
[b]Browser Info  [/b]: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; GTB6.4; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506)
Predicted Country : --[/QUOTE]

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