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[QUOTE=Guest;147867]REKHA MILAN KHANDGE 
 [b]Email  [/b]: rekhamilankhandge AT gmail.com 
[b]Profile [/b]:
B.E. in Electronics & Tele-Communication with 6 yrs of work experience in Telecommunications seeking to make optimum use of professional capabilities to enhance the overall development of the 
Organization and self. Proven ability to lead. Recognized as a performer with high degree of commitment and deep-seated desire for achievement
[b]Professional Experience [/b]:
Since from Sept 2006 Deputy Manager Reliance Communications Ltd
 (Fixed Access O&M, Mumbai Circle) 
 [b]Key responsibilities [/b]:
Supervised liquidation of Service Orders for LL, VPN, BIA, PRI, POTS services in Clarity OSS.
Co-ordinate with cross-functional teams for customer service delivery. Recognised for propensity to establish and maintain solid relationships with teams and management.
Ensuring that the SLAs are met for all the Broad band & wired line & WIMAX installation; Network Faults, & Customer Faults
First Line customer support to resolve loss of service/faults within SLA for PDH/SDH/LMDS/DLC & Leased Lines faults as per escalation from NOC 
Responsible for delivery of Wired line & Broad band through ADSL & WIMAX Coordinate with ASOMG/ILT Switch to get provisioning done as required on field
Supervised EDP and Fiber rings using Alarm Management System (AMS)
 Data Analysis for speedy service provisioning and reducing Network/Service faults. This data to be used for improvement plans. 
Accountable for meeting the CMP delivery targets set up for Mumbai circle. 
Co-ordinate with NOC for augmentation to resolve congestion on links.
To provide MIS for Daily Activities (Service Delivery & Assurance of Retail & Enterprises Customeres)
Managing Day-To-Day Activities of the Service Delivery & Assurance Department, Including Pre-Sales & Post Sales Activities. 
Managing the Wimax network for RCOM from customer as well as network perspective.
Network Assurance - Co-ordinate with Wimax NOC and RCOM back end team. (MEN/Transport/Microwave/Planning) to resolve network related problems and to maintain network SLA
Integration, Configuration and Maintenance Of Metro Ethernet Router And Switches Manufactured By Cisco Routers Of 7600 Series Viz. 7609 Chassis Based Router. SWITCHES OF 3400, 3550 and 3750 Catalyst Switches & Juniper Routers.
Integration, Configuration and Maintenance Of Metro Ethernet Router And Switches Manufactured By Atrica. Router 8100 Atrica and Switches 2100 And 2101 Series.
Integration, Configuration And Maintenance Of Metro Ethernet Router And Switches Manufactured By Huawei. Router CX-600 And Switches CX-200.
Giving online Support for Wi-Max equipment connectivity to Engineers, through Telsima NMS. Certify installation of Wi-Max SS (subscriber station).
 
Involved in defining the workflow for network creation & customer service orders in Clarity OSS. Established resources and timelines
September 2004 to August 2006 Customer Support Engineer TATA Teleservices Maharashtra Ltd 
 
 [b]Key responsibilities [/b]: 
Handled NEC switch operations & OMC (operations & Maintenance Centre) 
Creation & disconnection of wired line as well as wireless line. Maintaining all log for all days.
Worked in GIS system (Geographical Information Systems). Updating GIS record of wired line GIS Software with proper port details.
Competitive intelligence gathering & analysis for MIS & TRAI report. Compiling all data from All switch ends & maintaining that data 
Presenting Network overview reports, SLA reports, Tracker on POI utilization, Preparing Presentation of all network parameters showing network status in power point.
Keeping track on Network Uptime & Downtime & maintaining Network Outage MIS . 
 
[b]Education [/b]:
May 2004 B.E. in Electronics Mumbai University India
And Telecommunication 
June 2001 Diploma in Electronics Mumbai University, India 
And Telecommunication 
 
[b]Technical Knowledge [/b]:
MEN with Cisco Architecture, DLC with IPADSL, PRI-BRI, SDH, Telephony Access Gateway, Clarity OSS, VoIP, MPLS, Voice/Data communications, WiMAX, 
[b]Software Applications [/b]:
Netman 4000, Clarity, Telsima NMS, CRM, METASOLV (Oracle Based) & Virtuoso II 
[b]Other Skills [/b]:
Detail oriented and analytical approach to projects.
Strong interpersonal, communication and well-developed organizational skills.[/QUOTE]

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