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[QUOTE=Guest-IJT;147137][b]Name [/b]: Dhananjay Gupta [b]Email [/b]: d.gupta146 AT gmail.com [b]Designation / Skillset[/b] : ASSISTANT MANAGER 4 YEARS EXPERIENCE IN BANKING INDUSTRY WITH 3 YEARS IN RETAIL BRANCH BANKING [u][b]Resume[/b][/u] : PROFILE - A competent professional offering 5 years of well- honed experience in customer service, team management & brand promotion with understanding of business dynamics and updated market knowledge combined with creative strategies (including 4+ years in Banking Sectors). - Solutions oriented approach with relationship skills, successfully and consistently delivering the responsibilities of revenue generation, profitability, and market share and customer satisfaction. - Self-starter with proven expertise to set up operations, establish company brand coupled with excellent track record of driving business operations to profitability in start up, turn around, and high growth situations. - Strong background in devising innovative strategies for specific product to achieve better market penetration and garner a reasonable market share. - Outstanding communication skills coupled with verbal and written skills - Expertise in all the aspects of operations having worked at middle level positions making me ideally suited for middle/ senior level position in the organization. PROFESSIONAL SYNOPSIS ASSISTANT MANAGER - HDFC BANK LTD Since 1July 2008 ONWARDS RETAIL BRANCH BANKING OPERATIONS and CASH MANAGEMENT SERVICES JOB RESPONSIBILITIES - Responsible for Cash and Customer transactions. - Lobby Management. - Resolution of customer queries/complaints. - Managing vault limits & vault custodian. - Managing & supervising all Non-Cash transactions like DD/MC, fund transfer etc. - Reconcile all Suspense accounts and maintain the register. - Key register updation. - Check daily stub copies. - Branch batch opening/closure. - Maintenance of Specimen Signature Cards. - Maintain Branch reports like End of day (EOD) cash position report, Instruments issued etc. - Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable, Reconciliation and maintenance of suspense accounts register as per the required formats. - Customer Charge Disputes and Chargeback, Form Tracking Module Operations, Deliverables(Chequebooks, Pins, Debit Cards, Retained Cards, Welcome Kits, Instant Accounts Kits) follow-ups on the daily basis, Cross-selling of Bank Products, Debit Card Requests, Hot listing. - Critical Follow-ups of the unsatisfactory welcome calling to the newly opened accounts , Contact Point Verifications and follow-ups, Customer instructions (Address change, third party funds transfer, email statements, contact details, application for debit cards, TDS declarations, Account transfer). - Monitor the activity of check fraud, counterfeited notes, activity of suspense cash withdrawals, cash deposits for KYC NORMS as per RBI Guidelines. [b]EXTRA CURRICULAR ACTIVITIES AND COMPUTER AWARENESS [/b]: - Fraud Early Warning Prevention Training Sponsored by Quatrro Risk Management, Gurgaon in the division of Credit Card Fraud Risk Operations - Fraud Prevention Vigilance Training Sponsored by HDFC BANK at all level of Banking Transactions, Monitoring the Antisocial Elements in the Branch, Transactions etc. - Advanced excel, MS Excel, Analytics, MS Office, Lookup, Hlookup, Pivot Table, Macro, VBA. QUATRRO RISK MANAGEMENT PVT LTD FRAUD EARLY WARNING ANALYST 8 June 2007-27 June 2008 [b]Job Responsibilities [/b]: - To analyze the Credit Card accounts on the real time basis - Compare the transaction from the previous spending pattern of customer, check the credibility of the customer, payment history, abnormal behavior , consider the several risk factors for the current working account, check all the parameters to qualify for the decision to be made whether release the card account or block immediately - Follow the quality parameters in the analysis, take care of the run days on the factions of time period on the decline and approval queue and hence finally save the maximum open to buy for the credit card account. - Product Team for product developments & Operations Team for urgent operational issues. - Having the online observation of the all transactions by the specifically designed software as net secure and track the each and every transaction activity. DISHTV (ZEE-STUDIO) (FILM CITY-19, SECTOR-16A, NOIDA) SR. CUSTOMER CARE OFFICER From May 2005 – Dec2006 - Handle the inbound queries regarding the accessibility of the paid channels, scrambled channels for the paid channels for movies, sports channels and also resolve the queries for the supply and distribution to the channelized dealers and distributors. - Have the resolution done for the escalation for the technical queries while checking the set top boxes and viewing card and also retuning the complete system to upgrade software to have the troubleshooting the technical problems resolved and also coordinate with the Dish Care Centre so as to resolve the technical issues those are kept in pending due to the hardware damage. - Handle the escalation of the water issue for the customers of Delhi Jal Board regarding the tanker supply, water supply, water contamination complains, sewage blockage complains, water harvesting systems and also to resolve the queries completely while tracking the delivery report from the zonal control room and customer resolution cell of Delhi Jal Board . - Responsible for sales and business development activities in the region. - Handle the SMS operation of Delhi Jal Board, Dish TV and resolve the queries online. - Have the marketing survey as per the requirement of the management, outbound verification, welcome calling for new customers, prospective customer, Dealers, Distributors. EDUCATIONAL DEVELOPMENT B.Sc 2003 ( Physics Hons.) Vinoba Bhave University, Hazaribagh SENIOR SECONDARY 2000 Central Board of Secondary Education, New-Delhi HIGHER SECONDARY 1998 Bihar School Examination Board, Patna ------------------------------------------------------- [b]More Information about this submission and submitter [/b]:- ___________________________________________________ [b]Submission ID [/b]: 4450145 [b]Date & Time [/b]: 5th Aug 2011 6:44 PM (UTC) [b]IP Address [/b]: 182.68.64.135 [b]Browser Info [/b]: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/531.0 (KHTML, like Gecko) Chrome/3.0.190.1 Safari/531.0 Predicted Country : --[/QUOTE]
