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[QUOTE=Guest-IJT;147107][b]Name [/b]: Shahalam Khan
[b]Email [/b]: shahalam.khan21 AT gmail.com
[b]Designation / Skillset[/b] : SAP CRM Functional

[u][b]Resume[/b][/u] :
 
[b]Objective [/b]: To work as SAP CRM and excel in providing quality customer relationship management service. My leadership and technical expertise in Operating Systems, and Programs in SAP CRM 7.0 will be very useful in attaining the company’s objectives.
[b]Experience Summary [/b]:
- Around 2 and half years of extensive experience of Support and Testing in SAP CRM with Interaction center web client.
- Functional knowledge in all areas of SAP CRM (Marketing, Sales and Service) and creation of exhaustive test cases for the upgrade of the modules.
- Exposure to SAP portal application and test automation on portal applications related to CRM.
- Created automated test scripts covering CRM application implementation in Adobe SAP landscape.
- Worked primarily in the domain of SAP ECC and CRM, expertise in BP, Sales Cycle, org model, products, pricing, billing and transactional processing.
- Test Management and excellent test coordination expertise.
- Exposure and Basic knowledge in SAP SD.
[b]CRM Skill Sets [/b]:
1. Analyzed requirements, understood the functionality, created test matrix, SAP testing framework and CRM related test work flows that are required for system validation. This covers entire order and contract life cycle and detailed CRM related test workflows. Also studied all interface with CRM landscape.
2. Performed CRM Customizing for BP, Organization model, product management, Transactional processing, Partner processing, Activity Management, Pricing, Actions, CRM Billing and People Centric User Interface.
3. Experience in IC Web Client (Interaction Center –Service, IC Web Client Functions and Profiles, Agent Inbox and Rule and Category Modeler, Case management, Installed Base Management)
4. Handled CRM Middleware activities like data queuing and transport, replication and realignment, data exchange and mapping.
5. Performed Data exchange with R/3 backend- customizing synchronizing, download R/3 – CRM and upload to CRM, BDOC error handling and monitoring, handling of Data Integrity manager, Business adapter objects
6. Maintenance and Design of Business Objects like Info cube, Info sources, Info object ODS objects, Process Chains, DTP, Info packages, Update Rules, Transfer Rules etc. in SAP Business Intelligence.
7. Worked Extensively in BEx Analyser, Query Designer in building queries and saving them in Workbooks.
8. Configuration of Business role, work center, work center links for the scenario’s Sales, Service and Marketing.
9. Customization of Navigation Bar Profile and Transaction Launcher.
[b]Professional Work Experience [/b]:
- Working in Axicom Technologies as Application Consultant Since April’09 to Till Date.
[b]Education Qualification [/b]:
- MDIS – Management Development Institute of Singapore
- Diploma in International Business Management, from the Southern Cross University, Australia.
- Advanced Diploma in Business Management, Accounts and Finance, from the University of Bradford, U.K.
- Bachelor of Business Administration, Prescott University, U.K.
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[b]More Information about this submission and submitter [/b]:-
___________________________________________________
[b]Submission ID  [/b]: 4454442
[b]Date & Time  [/b]: 7th Aug 2011 10:15 AM (UTC)
[b]IP Address  [/b]: 122.178.242.165
[b]Browser Info  [/b]: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.1 (KHTML, like Gecko) Chrome/13.0.782.107 Safari/535.1
Predicted Country ;: India[/QUOTE]

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