Ask Question / Post resume

Post a reply to the thread: e-Sales Associate chennai : www.redisolve.com RediSolve

Your Message

Your Username:

Notes:-
1) You can copy and paste your full resume in the box below.
2) Or you can ask your question. We try to answer, as far as possible.

Title:

[QUOTE=Guest-IJT;145324][b]Name [/b]: Israt Zahan
[b]Email [/b]: izahan73 AT gmail.com
[b]Designation / Skillset[/b] : customer support coordinator

[u][b]Resume[/b][/u] :
 
 Bhubaneswar 
 Dist- Khurda
 Orissa- 752014 
[b]OBJECTIVE [/b]:
A conducive work culture and a continuous learning environment; where my credentials and technical expertise can be utilized and honoured. To work with an organization offering a responsible, challenging and creative work profile.
..
PROFESSIONAL SNAPSHOT
q Over 3 years of experience in Information Technology & Customer service. Presently working as Circle Support Coordinator for Sales and Service department with
“HCL INFOSYSYTEM”
[b]Present date [/b]: Worked as the Circle Support Coordinator for the HCL INFOSYSYTEM with the following job responsibilities Provide proper supervision as the Circle Coordinator to the customer service engineer and other product support professionals.
Obtain the maximum levels of consumers’ satisfaction by ensuring them with product supports through appointing and preserving potential staffs.
EXPERIENCE
Since APR 12TH 2010 to till date with “HCL INFOSYSTEM” as Circle Support Coordinator for Sales and Service department.
· Provide proper supervision as the circle coordinator to the service engineer and other product support professionals under the given circle.
· Obtain the maximum levels of consumers’ satisfaction by ensuring them with product supports through appointing and preserving potential staff
· Supply necessary training and technical knowledge for delivering standard product support to the consumers.
· Provide vital project policy summary and analysis data of cost-benefit.
· Provide necessary documentation and reports with proper monitoring each project and submit it to the support head of the information system.
· Responsibility for handling customer issues for any hardware or network problem and assigning the engineer as soon as possible to resolve their issue under the given circle.
· Properly updating the service given by the engineer to the customer Problem using SAP CRM toools.
· Properly convincing & attening the meeting with banking and educational customer for annual maintainance contract.
· Ensure adherence to defined processes for mail handling to provide better service request.
[b]Working platform [/b]: M.S.Excel, M.S.Access, SAP,CRM .
Since June30th 2009 to MAR1st 2010 with “Vodafone private limited” as Sr.customer relationship manager
Working as Sr.customer relationship manager
[b]Key responsibilities included [/b]: -
 · Responsibility for handling 40-50 queries & resolving Network Issue Problem of Customer.
· Properly tagging Of customer Problem using CRM toools
· Giving resolution & proper setting of Gprs & Network Related Issue to the customer.
· Ensure adherence to defined processes for call handling, mail handling, complaint handling, service request handling.
[b]Working platform [/b]: M.S.Excel, M.S.Access, CRM & Power Point Presentation
Since Mar30th 2008 to April 30th 2009 with "ASSURGENT TECHNOLOGY PVT LTD."as Asisstant Web Developer.
[b]Key responsibilities included [/b]: -
· Working On dummy Projects Using HTML codes & Sql programmimg.
Designing Web Page Using Html tag.
[b]Working platform [/b]: HTML & Sql.
COLLEGE PROJECT
Completed project in “Robotics” on topic “TERRA RANGER” which is basically employed to carry heavy manual work,where a normal human being would take 24hrs of hard work .
 v The project is further divided into six process.it include basic principle,working procedure,description ,application, advantages and conclusion.
[b]EDUCATIONAL QUALIFICATIONS [/b]:
· B-Tech From E.T.C Under B.P.U.T
· +2 Science from C.B.S.E
· Matriculation from C.B.S.E
[b]TECHNICAL PROFICIENCIES [/b]:
[b]· Languages  [/b]: C, C++, JAVA, Sql.
[b]· Working Platform  [/b]: MS-Office, SQL,CRM
 
[b]PERSONAL SKILLS [/b]:
· Comprehensive problem solving abilities.
· Excellent verbal and written communication skills.
· Ability to deal with people diplomatically.
· Willingness to learn.
· Team facilitator.
· Hard working.
 
DECLARATION
 I hereby declare that the above written particulars are true to the best of my knowledge and belief. I sincerely hope that I will get a chance to prove up to my words.
[b]Date [/b]: ISRAT ZAHAN
[b]Place [/b]: BBSR
-------------------------------------------------------
[b]More Information about this submission and submitter [/b]:-
___________________________________________________
[b]Submission ID  [/b]: 4439390
[b]Date & Time  [/b]: 3rd Aug 2011 7:17 AM (UTC)
[b]IP Address  [/b]: 117.201.144.13
[b]Browser Info  [/b]: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152)
Predicted Country : India[/QUOTE]

All times are GMT +5.5. The time now is 03:18 AM.