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[QUOTE=Guest-IJT;145189][b]Name [/b]: vivek tiwari
[b]Email [/b]: vivek.tiwari09 AT rediffmail.com
[b]Designation / Skillset[/b] : store bmanager
dear concern,
 i completed MBA in marketing & finance ,and presently i m doing job in retail sector but now i want to switch my sector .i am a finance qualified so i need in banking sector.kindly go through to my CV . & kindly inform me if there is any job availiability for me....
thanks & regards
vivek tiwari

[u][b]Resume[/b][/u] :
 
WORK EXPERIENCE
(Dec ’09 – Present) adidas (Virtuaal Retail Pvt Ltd).
Store Manager- adidas Lucknow Uttarpradesh.
Responsibilities & deliverables
- Retail Operations
- Interacting with customers for effective resolution of customer grievances and obtain feedback.
- Offer highest levels of customer service.
- Maintain highest standards of discipline and office rules at all times.
- Maintain high standards of the store and products by keeping them clean and tidy.
- Be sales focused and innovative in closing deals.
- Cash management.
- Handle customer complaints with self assured confidence even when dealing with unpleasant customers and situations.
- Communicate, maintain, and replenish the Visual Merchandizing Plan.
- Store Operations& CRM
- Maintain DSR and directly send to Area Manager and back office.
- Focus on ATV, IPT and Conversion of Store.
- Maintain inventory of the entire Stock on the floor.
- Generate sales as per targets set from time to time.
- Achievement of the given departmental targets as projected from time to time.
- Give training to Sales person so well that he can retrieve any item from Stock room within 1 Minute.
- Maintaining healthy & cordial relationships with the customers.
- Resolving the queries & complaints and provide high customer satisfaction
- Try to maintain every customer as a loyal customer.
(July’09 – Dec’09) BAJAJ CAPITAL LTD. 
Team Leader –Operations
Responsibilities & deliverables
- Follow-up with existing / new customers lead given by COMPANY
- Selling insurance and getting business through REFERENCES.
 
(May’06 – July’07) Florida Computers 
Team Leader –Operations
Responsibilities & deliverables
- Managing sales and marketing operations, ensuring accomplishment of set business Target.
- Organizing promotional campaign of Florida computers.
- Brief the product and give knowledge to sales persons.
SUMMER INTERNSHIP
(May-July 2008) ICICI LOMBARD GIC. PVT. LTD.
Trainee – Customer perception towards ICICI LOMBARD GIC. PVT. LTD. (Live project)
- Done Market Research and data analysis, sample size is of 500.
- Comparative study of different Genral insurance products.
EDUCATION
- Master of Business Administration (MBA) from SRMCEM in the year 2009 at Lucknow.
Dual Specialization in Marketing & Finance.
- Bachelor in ‘Arts’ From Lucknow University.
- Intermediate in 2003 from UP Board.
- High school in 2001 from UP Board.
POSITIONS OF RESPONSIBILITY
Branch Coordinator, MBA-SRMCEM
- Led a team of eight members for organising and conducting committee of Abhivyakti & Fresher’s Night 2008 for student- interactions with seniors and other college Staff.
COMPUTER SKILLS
- Diploma in Computer Hardware and knowledge of MS Office.
- Prowess Software.
- Expert in Shoper 9 Retail Solution Software.
PERSONALITY
- Target oriented, Believe in myself, confident, hard working and dedicated.
- Ability to deal successfully with others.
- Keen to learn new things with enthusiasm.
- Good communication skills.
EXTRA-CURRICULAR ACTIVITIES/ACHIEVEMENTS
- Certification of All India Management Association [AIMA] for training in ‘Soft Skills and Communication’.
- Certification of Executive Program in Service Management by ELEMENTS AKADEMIA (IIM Alumni Venture)
- Participated in Awareness and Life-Skills-based Student Development Program conducted by Advait Life-Education during 2008-09.
- Participation & coordination in cultural events during school and college session.
LEARNING’S
- Understanding for Six Sigma.
- Understanding of ERP.
 
Date- (VIVEK TIWARI) 
-------------------------------------------------------
[b]More Information about this submission and submitter [/b]:-
___________________________________________________
[b]Submission ID  [/b]: 4350812
[b]Date & Time  [/b]: 9th Jul 2011 1:07 PM (UTC)
[b]IP Address  [/b]: 182.64.125.15
[b]Browser Info  [/b]: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; InfoPath.2)
Predicted Country ;: --[/QUOTE]

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