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[QUOTE=Guest-IJT;144695][b]Name [/b]: Mohammed Irfan [b]Email [/b]: du.care1 AT gmail.com [b]Designation / Skillset[/b] : Customer Service Executive, Sales & Marketing - Efficient key player with an ability to work in challenging & creative environments. - An analytical mind with the ability to think clearly and logically. - Ability to work accurately and pay attenyion to details. - Exellent spoken & written communication skills, problem solving and leadership skills. Want to excel and enhance my expertise that I have acquired all this years through my experience with the world class fecillities and support provided by the organizations [u][b]Resume[/b][/u] : CLIENT SERVICING/ OPERATIONS EXECUTIVE [b]PERSONAL ATTRIBUTES [/b]: - Efficient key player with an ability to work in challenging & creative environments. - An analytical mind with the ability to think clearly and logically. - Ability to work accurately and pay attention to details. - Excellent spoken & written communication skills, problem solving and leadership skills. - Want to excel and enhance my expertise that I have acquired all this years through my experience with the world class facilities and support provided by the organizations. [b]Pofessional Experience [/b]: [b]HSBC [/b]: Customer Care Executive. Since September 2007 – till date Major Accountabilities - Serving overseas clients (U.S) in voice based process. o Ensures issues/problems are effectively investigated and resolved or appropriately. Referred with recommendation and document the changes made on the account. o Check all work to ensure that name, account number, troubleshooting, and all other necessary information is accurate. o Help clients to understand their banking transaction and calculation of the interest. o Up - sell insurances and other financial products. o Added responsibilities include mentoring new comers and floor support. [b]BNKe Solution Pvt. Ltd [/b]: Customer Care Executive. From April 2006 – September 2007 Major Accountabilities - Involved in the hard core selling of Holiday Packages to UK customers over the phone. - To meet service level agreements (SLA’s) to achieve the target for the business. - Added responsibilities include mentoring new comers and floor support. - Adhere to the responsibility and compliance set by the company. [b]e-Call Serve Outsourcing Pvt.Ltd [/b]: Customer Care Executive. From November 2005 – April 2006 Major Accountabilities - Involved in the hard core selling of different products for US customers over the phone. - To meet service level agreements (SLA’s) to achieve the target for the business. - Adhere to the compliance set by the company. [b]IT Skills [/b]: Well versed with MS Office (WORD, EXCEL, POWERPOINT). Worked on DOS, Windows 98/2000/XP/Vista. EDUCATION & PROFESSIONAL DEVELOPMENT [b]2011 [/b]: PGDBA SYMBIOSIS. (Pursuing) [b]2005 [/b]: GRADUATION: B.Sc (Harimohan ghose college) form CU [b]2002 [/b]: HIGHER SECONDERY 10+2 (Acharya jagadish Chandra Bose colledge) from WBBSE [b]2000 [/b]: MADHYAMIK 10TH: (Khalsa English High School) from WBCHSE ------------------------------------------------------- [b]More Information about this submission and submitter [/b]:- ___________________________________________________ [b]Submission ID [/b]: 4364397 [b]Date & Time [/b]: 12th Jul 2011 10:33 PM (UTC) [b]IP Address [/b]: 115.250.158.152 [b]Browser Info [/b]: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/534.30 (KHTML, like Gecko) Chrome/12.0.742.112 Safari/534.30 Predicted Country ;: India[/QUOTE]
