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[QUOTE=Guest-IJT;144588][b]Name [/b]: rakesh sharma
[b]Email [/b]: rakesh.k.sharmaa AT gmail.com
[b]Designation / Skillset[/b] : s.exe, service oppretion head
i have done MBA ( marketing and customer cear )and i have 8 years exp.

[u][b]Resume[/b][/u] :
A. INTRODUCTION
Assignments in Customer life cycle management service(post paid / collection/Retention/Acquisition/ Churn control/Channel Management with an organisation of repute.
Professional Snapshot
[b]- 16July 09 onwards  [/b]: Working with TATA DOCOMO as Area SO Manager New Customer Acquisition Process and AV & CV Operations & Collection (0-30) for., Bikaner Zone.
[b]- 7th Jun 07 to 15 July 09  [/b]: with Tata Indicom as Area Collection/Retention and Acquisition Manager, looking For (Jaipur,Ringas,Hindon and city sriganganagar )
[b]- 05Th Nov 03 to 6th Jun 07  [/b]: Strengthening New Customer Acquisition Process and AV & CV Operations for Reliance Communications Ltd., Jaipur Zone
[b]- 15 Apr 03 to 4th Nov 03  [/b]: Responsible for Data Entry.( Shree Cement Ltd. (Saurabh Transport company)
Core Competencies
[b]Customer life cycle management [/b]: Managing the customer life cycle management ensuring the accomplishment to set business targets; conducting presentation.
[b]Channel Management [/b]: Identifying & developing channel partners for achieving collection/retention target consistently and profitably. Evolving strategies & activities to achieve desired business objectives & implement recognition campaigns for enhancing collection and retention
[b]Customer Relationship Management [/b]: Identifying prospective clients, generating business from the existing clientele, thereby achieving business targets..
[b]Team Management [/b]: Providing direction, motivation & training to the field collection/retention team for ensuring optimum performance for all operational collection/retention related departments.
B. RESPONSIBILITIES HANDLED IN DETAIL
Organisational Experience
[b]At TATA DOCOMO , working as Area SO Manager Bikaner Zone  [/b]:
- Handling the soft collection of Cluster
- Achieving collection targets from 0 to 30 bucket across all segments.
- Documents Compliance [Customer Application Form Hygiene];
- Process Development and implementation on lines of Organization Policy & TRAI Guidelines;
- Training to CSD & Sales Teams regarding Documents Hygiene
- Management of Address Verification of Customers through Tele calling and Physical Visits.
- Management of Address & Credit Verification of Postpaid Customers;
- Handling the BDMS.
[b]Attainments [/b]:
Error less VTM Audit.(we have got 100% score from launch to till date (7 times ) caf compliance )
Nominated for Superstar 2time & 1 time Spot light award for best performance.
Successful rollout of DMS Module within Bikaner cluster
Jun-07 to July ’09 with Tata Teleservices Ltd, as ZCSD Head, Sriganganagar Rajasthan Circle).
- Handled Post Paid Sales, Activity for 5 E2E channel partners & DST team.
- Following was the Handling Areas Sriganganagar, Hanumangarh, Nohar, Suratgarh, Bhadra, and Singriya. 
- Monitor sales performance on a daily basis to ensure achievement of targets by the Distributor / FOS.
Ensure build up of pipeline with potential conversion accounts and new order prospects.
- Monitored collection activity as per Billing cycles.
- Taken timely corrective action to ensure acquisition of clients and closing of sales calls.
- Prepare reports on sales & collection performance in the territory on a monthly basis.
- Provided sales performance and market feedback reports to ZM on a regular basis.
- Have updated information on sales schemes finalized at the managerial level.
- Ensure communication of right schemes to the retailer in the market through the FOS.
- Maintain adequate supply of stock for timely availability of the product in the market.
- Maintain effective working relationships with distributors through regular communication and interaction.
- Handling the soft collection of Cluster
- Achieving collection targets from 0 to 30 bucket across all segments.
- Handling the Involuntary and voluntary Retention.
- Weekly Review meetings with the Channel Team for business development Structured and collection enhancement activities to increase the size of the Prospect funnel Initiating action for churning high ARPU competition customers Maximizing Collections Timely.
- Meeting the corporate customers on regular basis to minimize the churn & retaining customers & help them to be on the network.
[b]Attainments [/b]:
- Successful rollout of collection Module within Town
- Successful handling the customer base of SrigangaNagar 5 K and billing of Rs. 20 L
- Control the churn by 2.01%
- Nominated for Spot light award for best performance(JAN,Feb-09)
- Achievement of target every month in voluntary and involuntary retention with maintaining the balance between retention and collection(Voluntary( 50% Per month)and involuntary(22% per month)
- More then 95% target achievement month by month and bill cycle wise.
- A Record recovery in higher bucket Rs. 25 thousand in a single day.
- A Record Retention in history of Rajasthan 5% in a single day.
- Net Churn for the year 3.25(Circle 4%)
- Gross churn for the year 4.6(Circle 6%)
Nov’03 – Jun-07 with Reliance communication Ltd DMS Executive(L4), CSD Department, Jaipur ( Rajasthan Circle )..
- Documents Compliance [Customer Application Form Hygiene];
- Process Development and implementation on lines of Organization Policy & TRAI Guidelines;
- Training to CSD & Sales Teams regarding Documents Hygiene
- Management of Address Verification of Customers through Telecalling and Physical Visits;
- Management of Address & Credit Verification of Postpaid Customers;
- Special Assignments for Old Customer base verification under DOT guidelines of 24th April,2006;
- Fraude Control [De dupe Cases];
- CAF validation, Error Resolution and defective CAFs of postpaid/prepaid.
- Prepaid MCSN (Multiple connections in single name.
- Prepaid MCP (Missing caf’s)
- Prepaid DCP (Defective caf’s) and dummy caf’s
- Cluster Stock coordination –Logistics
 [b]Attainments [/b]:
 
- Removed 80 handsets from Otaf Gap in audit (Jaipur/Bikaner cluster )
- Bikaner/Jaipur cluster was achieving 1st or 2nd ranking in Stock recon gap in all over India for 3 years.
- Error less VTM Audit.
C. ACADEMIC QUALIFICAITONS IN DETAIL
[b]Professional  [/b]: MBA from National Education Management Jaipur 2009.
(Marketing and Customer Service )
[b]Graduation  [/b]: B.A from MDS University Ajmer 2003
[b]Computer Course  [/b]: Diploma in Computer Applications with specialization in MS Office,
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[b]More Information about this submission and submitter [/b]:-
___________________________________________________
[b]Submission ID  [/b]: 4387804
[b]Date & Time  [/b]: 19th Jul 2011 11:04 AM (UTC)
[b]IP Address  [/b]: 111.93.46.158
[b]Browser Info  [/b]: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; InfoPath.2; .NET CLR 3.0.30729)
Predicted Country : Australia[/QUOTE]

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