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[QUOTE=Guest-IJT;143883]SANJOY KUMAR MULLICK

Contact Information:
9339148858,9831480316,03326408009.
 Sanjoy_mullick2002 AT yahoo.com 
 Sanjoymullick2002 AT gmail.com 
Present Address:
73,Deshpran shasmal road, kadamtala, howrah-711101,West bengal.
Personal Detail:
Father’s name: Sri Amar Kumar Mullick
Date of Birth: 
January 3rd 1973
Sex:Male
Languages: Known
English, Hindi and Bengali 
Interests 
 Watching movies,, watching cricket,, listening to music

Career Objective
To take up a position that offers high responsibilities, job  satisfaction simultaneously competition and offers recognition through  proven performance. 
 
Professional Qualification
Perusing MBA from Manipal University (Sikkim).

Academic Record
B. A. from University of Calcutta 
Computer Proficiency
WINDOWS XP, MS-OFFICE 2000 and INTERNET & E-MAIL.
Professional Experience 
.Wadhawan food retail pvt ltd(SPINACH) AS A DUTY MANAGER 
FROM 15 July 2008
Sales Target Achievement
-Targets are communicated to the staff & synergistic efforts are made as a team for subsequent achievement.
-Stock Replenishment/Inventory Management
-Staff Management.(roastering,performence appraisal)
Branding activities coordination
Display & Communication for activation purpose.
Driving Retail Sale .
- Ensuring Store level Customer Satisfaction.
Implementation of Local Marketing activities
- Consumer Understanding,Competeitive Benchmarking.
Store Operations & Commercial Compliance
- Implementing Key Initiatives - Knowledge Management.
IBM DAKSH. Kolkata. CO-ORDINATOR AND operation lead
(Oct 2005 to june 2008)
Job Profile: 
1 Managing an operations team of 26 young and energetic Executives for the Postpaid Zone.
2 Conducting Trainings and Presentations.
3 Regular On-line Updations, MIS generations and effect posting.
4 Complete execution of regular jobs in the working system. 
5 Maintenance of procedure to ensure error free Operations. 
6 Providing support to quality team to ensure highest standard of customer service.
7 Retention of care-touch(HNI) customer.
Reliance Infostrim pvt Ltd. Mumbai. Customer Interaction Exe. Promoted(Aug 2004) in NRI help desk as a Assistant Team Leader
(March 2003 to oct 2005)
Job profile: 
 Handling Escalation calls transferred by CRE’s for US and Canada Customers.
 Briefing team members time to time with new updates from NNOC.
 Monitoring Quality of team members using appropriate tools such as Nice.
 Monitoring call queues to ensure low abandon of calls.
 Preparing CMS reports, Break schedules, Performance trackers, Rosters.

Professional Experience 
Orange Tele shop(Navi Mumbai-Vashi) Branch co-ordinator.
(1998 February to 2002 November)

Job profile:
1 Handling the premier customer queries and the channel partner. 
2 Branch Co-coordinator for various services.
3 Promoting channels and assisting the Branch Manager with sales campaigns and daily sales activities and customer experience.
.
CTC: 2,00000
I Understand the above-mentioned details are correct to the best of my knowledge.

Date:

Place:

Signature:[/QUOTE]

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