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[QUOTE=Guest-IJT;143056][B]Name [/B]: Justin Joseph
[B]Email [/B]: justin5128 AT gmail.com
[B]Designation / Skillset[/B] : Operations Supervisor for Cash Management
Operations Supervisor for Cash Management

[U][B]Resume[/B][/U] :
A performance-driven professional with experience of handling  operational functions in Financial services industry. Seeking a  Managerial position in the field of Operations in a leading Financial  services firm
Global Core Cash Operations,
Core Competencies
- Good knowledge and sound working experience of operations in Cash Management.
- Skilled in team management & Process training.
- Payments, Swifts, Manual and Electronic Processing, Signature  Authentication of Client Mandates, Direct and Cover Payments, Cross  Borders, MT103 & 202’s.
Areas of Expertise
[B]Cash Payments [/B]:
- Have a very good understanding and knowledge of Swift for International Payments
- Working on effective Volume forecasting and capacitization models used for team FTE approvals..
TEAM MANAGEMENT
- Leading, training and monitoring the performance of team members to  ensure efficiency in daily operations and meeting of the necessary  SLA’s.
Career Outline
Have been working with JP Morgan Chase, since April’ 2006.
JP Morgan Services Pvt. Ltd
[B]Current Designation [/B]: Team Leader/Operations Supervisor.
(Jul-08 to Present)
(Reporting to Process Manager and handling a team of 9 team members)
 From July 2008 to till date
 [B]Team [/B]: EMEA Manual Payment Processing
 Areas of Responsibility
- Responsible for the performance of the team, and achieving the SLA.  The daily BAU being processing of payments via Swift for MT 103 and MT  202.
- Processing Payments with fax instructions thereby working on Signature  Verifications and then the final payment processing through wire  transfer.
- Dealing with Swift, CHIP & Fedwire Routings.
- Working in a Multi Currency processing environment having capability  of 42 currencies worldwide, and dealing with multiple cut-offs.
- Working on many STP Projects for payments so that they flow through freely without need for a repair.
- Mentor team members to build team capabilities and focus on strongly  adhering and contributing to the Organisation by meeting the Capability  Framework.
- Motivate, counsel and coach team members to meet team KPIs, Support processors for enquiries on day-to-day processing.
- Daily interaction with the JP Morgan Donor site in UK for clearing the payments with exceptional cases.
- Have designed the Digitized Training Modules, Standard Operating Procedure and Training manuals for the team.
- Monitoring the performance of team member through appraisals, One on  One meeting for tracking targets, assigning goals and identification of  training needs for building team member capability.
- Identify, facilitate and implement process improvement ideas to improve efficiency.
[B]Previous Designation [/B]: Team Member
Job Profile
From April 2006 to June 2008.
[B]Team [/B]: Import Settlements
Areas of Responsibility
 
- Chasing Trade Payments for Letter of Credits and Documentary Collections.
- Preparing Swift Messages for Bank to Bank Reimbursements (MT 742) and Bank to Customer Transfers (MT103).
- Preparting Nostro Payment Reports for Auto System Payments and other Manual Payments.
- Preparing Client Credit Reports for System Generated Payments and other Manual Payment Transaction Reports.
- Issuing Import Letter of Credits for all clients of JPMorgan Chase bank, Hong kong and Singapore Branch.
- Providing training to new recruits in the team.
[B]Key Accomplishments [/B]:
- Have been a training champion for the current process . Have built the training materials for the team from scratch.
- Worked on the Volume Forecasting and FTE Utilization on the team,  based on past years volumes and current years increased productivity  goals/targets.
- Worked on the standardization of Documents for the dept. The focus was  mainly to standardize all operational documents such as SOP’s, OSA’s,  PMRA, PMSA, and MSA’s.
- Built the Training Records Database in MS-Access as a one stop record for all training records
Training Programs Attended.
- First time Team Leader Training Program
- Train the trainer on MS-Excel. Am a regular trainer for all the new joinees in the dept.
- OFAC/AML and other essential compliance trainings.
- Trained on the employee management programme “Train to Retain”.
[B]- Trained on Quality analysis in the team as per the guidelines of ISO 9001 [/B]:2000.
Awards/Recognition/Other Areas.
- Received the Global Above and Beyond award for Individual excellence in productivity.
- Received the Long Term Service Award recently for completing three years of service for the firm.
Have a U.S VISA (B1/B2) valid till 2019.
- Am Part of a team, that travelled onsite to JP Morgan Chase,  Bournemouth for process training and migration of Operational activities  in Aug’09.
[B]- Travelled to JP Morgan Chase, Dublin to learn and implement the ISO Standards for 9001 [/B]:2000 in the existing areas of operations at Mumbai.
Educational Qualifications
Course Institute YEAR Percentage Score
MBA (Sept’ 2010) Pursuing MBA from Wellingkar’s Institute.
C F A (First Level) C F A Institute 2010 Enrolled for first level.
Bachelors’ of Commerce
(B.COM) Tolani College of Commerce, Mumbai University March-2006 69.67%
Higher Secondary Certificate
(H.S.C.) Tolani College of Commerce, Mumbai University 2002-2003 64.83%
Secondary School Certificate (S.S.C)
 Holy Cross High School. Mar-2000 72.40%
REFERENCES SHALL BE FURNISHED IF REQUIRED
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[B]More Information about this submission and submitter [/B]:-
___________________________________________________
[B]Submission ID  [/B]: 4174277
[B]Date & Time  [/B]: 25th May 2011 11:41 PM (UTC)
[B]IP Address  [/B]: 120.63.3.24
[B]Browser Info  [/B]: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/534.24 (KHTML, like Gecko) Chrome/11.0.696.68 Safari/534.24
Predicted Country : India              		    		 		   		 		    		 		 			 				__________________
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