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[QUOTE=Guest-IJT;141255][b]Name [/b]: Saranya R [b]Email [/b]: saranya.arun4u AT gmail.com [b]Designation / Skillset[/b] : Sr Sysytem operartion specialist - Programming Languages – C, C++, Assembly language programming, Embedded system designing. - Operating Systems – Windows XP & Linux. [b]- Scripting Language [/b]: Shell, Perl,C++ - Other basic skills- Computer Hardware and applications, networking. [u][b]Resume[/b][/u] : [b]OBJECTIVE [/b]: To utilize my skills and experience towards a challenging career in a growth oriented environment that recognizes and values individual contribution and provides opportunities for continuing growth and advancement and also to excel and deliver my Unix/Linux Skills with the best-in-class IT Technology as a System Administrator. [b]EDUCATION [/b]: 1. B E (CSE) - 2008- GSS INSTITUTE OF TECHNOLOGY (GSSIT) - 69.76%. 2. II PUC- 2004- PES COLLEGE,BANGALORE- 72.5% 3. 10th- 2002- KARNATAKA VIDYALAYA (KV) BANGALORE- 85.20% [b]Professional Summary [/b]: More than 3 years experience in IT Industry, involved in Installation, Administration, Configuration, Planning, Maintenance, Upgrading, Testing, Backup, Recovery, Rapid identification of problems and issues, provide fast troubleshooting and problem resolution in Linux & Unix Platforms. [b]WORK EXPERIENCE [/b]: 1. IBM INDIA PVT. LTD. (August 2009- Present) [b]Designation [/b]: Production Control and Support Analyst. (Control-M Scheduling and Console Monitoring) [b]Client 1 [/b]: Friends Provident. [b]Job Profile [/b]: - Managing patches and packages on standalone systems. - Managing User accounts, File Systems, Quotas and Job Automation. - Strong understanding of NIS, NFS & DNS in RHEL. - Knowledge of fault analysis, performance tuning, and advance troubleshooting of Unix Systems. - Understanding the concept of loading jobs into the Control-M desktop, uploading the jobs into the Control-M/EM database and writing the jobs to the main Control-M database. - Knowledge of Citrix, VM ware and remote server support - Understanding of the various post-processing processes/standards such as, Sysout redirection, Shout Messages/Options, Condition Code checking. - Demonstrated the ability to create and modify a User Daily. - Provided general housekeeping support for Production Services’ products, batch jobs and processes. - Creating new jobs as well as modifying jobs in the production environment - End-to-end trouble ticket handling, troubleshooting, and resolution on escalated issues. - Act on Day to Day administration tasks by using tools & predefined Scripts Working with customized ticketing application as per ITIL (IT Infrastructure Library) Incident Management (Automated and User created tickets) - Handling Disk Management partitioning tools. - Investigating Customer Issues and determining Root Cause Analysis.. - Responsible of monitoring, reporting and fault management. - Working for SLA ticket based support for SPOC locations. - Reviewed all overnight problems which had affected SLA or had potential to impact SLA. Raised or redirect P/R’s to appropriate groups to ensure that resolutions are in place to prevent recurrence. - Identified areas of potential improvements to customer systems, batch and promotions environment, including improved systems availability in order to meet SLA’s. - Strictly adhered to established Batch Scheduling Standards, Processes and Tools. - Participate in approved project work, under direction of the Project Manager. - Assume additional duties as required by management. Participate in DR trials as requested. - Understand and follow LEAN (GDF) principles and processes. Work with and under direction from Dispatchers and Quality Analysts. Participate and comply with Security requirements. - Configuring, tuning and maintaining the Web servers. [b]Client 2 [/b]: CNA (Continental North American groups). - The same job role as mentioned above. [b]Batch and Console Operations [/b]: [b]Designation [/b]: Server Operation Specialist. (Shift lead) [b]Client 1 [/b]: Sunlife Financial,Thomson Reuters,Metavante [b]Job Profile [/b]: - Managing and administering remotely. - Performing application operations on Control-M (Ex. Starting, holding and loading batch jobs into schedule). - Working on Automated and Manual Tickets. - Performing manual server backups using the Tivoli Storage Manager tool. - Performing actions based on information gathered from monitored systems- PEM (Patrol Event Manager) and Control-M. [b]Tools used [/b]: Control-M- For scheduling and monitoring batch jobs. HP Service Center- Ticketing tool. Patrol Event Manager (PEM)- A BMC application to monitor server glitches. TSM (Tivoli storage manager)- To run remote backups. Lotus Notes- To monitor incoming ad-hoc email requests. [b]Client 2 [/b]: RSA(Royal & Sun Alliances) [b]Job Profile [/b]: - Managing and administering remotely. - Performing application in HIPO (High Portfolio). - Working on Automated Tickets. - Performing manual transaction backups. - Performing actions based on information gathered from monitored systems- Tivoli TEC, ATG monitor, Communication Vault and Big Brother. [b]Tools used [/b]: Citrix Program Neighbourhood- To login to various other tools Tivoli TEC- To monitor the incoming alerts Assyst- Ticketing tool Microsoft Outlook- To monitor incoming ad-hoc email requests. [b]Client 3 [/b]: Michelin,Heinz [b]Job Profile [/b]: - Working on Automated Tickets. - Performing actions based on information gathered from monitored systems- Tivoli TEC. - Monitoring Routers, switches and other network devices, performing basic troubleshooting and engaging the other teams to work on the issue. - Approving change requests for client. [b]Tools used [/b]: Tivoli TEC- To monitor the incoming alerts Manage Now- Ticketing tool [b]Client 4 [/b]: GM Cars Job Profile: - Working on Automated Tickets. - Performing actions based on information gathered from monitored systems- Tivoli TEC. - Approving change requests for client. Tools used: Tivoli TEC- To monitor the incoming alerts Manage Now- Ticketing tool 2. HP GLOBALSOFT PVT. LTD. (Jan 2009- July 2009) Designation: Technical support Engineer. Client: British Telecom (BT). Job Profile: Voice based support. Support Provided: Applications, network, servers, desktops, laptops, Outlook, Office. TECHNICAL SKILLS: - Programming Languages – C, C++, Assembly language programming, Embedded system designing. - Operating Systems – Windows XP & Linux. - Scripting Language : Shell, Perl,C++ - Other basic skills- Computer Hardware and applications, networking. Awards & Appreciation: - Towards his complete focus on Linux Migration project and for taking up initiatives way beyond his job responsibilities. - For his contribution to the team being awarded as Outstanding Support Team. - Won second place in science wiz award in school. - Won school level competitions in sketching and one of the sketches was chosen for the college magazine in PUC. - Was student president for 1 year during my Engineering Place: Bangalore, Karnataka. Date: [Saranya Rajan] ------------------------------------------------------- More Information about this submission and submitter:- ___________________________________________________ Submission ID : 4394905 Date & Time : 21st Jul 2011 2:01 AM (UTC) IP Address : 122.248.163.3 Browser Info : Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.18) Gecko/20110614 Firefox/3.6.18 ( .NET CLR 3.5.30729) Predicted Country : Japan[/QUOTE]
