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[QUOTE=Guest;140869][b]S.P.S. Chopra E-mail [/b]: fortune.sps AT gmail.com SUMMARY OF QUALIFICATIONS - Develop and implement management policies and procedures in human resources and administration - Manage assigned tasks in a time and cost effective manner - Maintain cordial customer and vendor relations - Effectively control profit centers - Collaborate with governmental as well as non-governmental organizations - Managed accounting functions and export procedures - Executed banking routine/credit functions and foreign exchange EDUCATION The Institute of Company Secretaries of India, New Delhi, India Company Secretary (Inter) The Indian Institute of Bankers, Mumbai, India Certified Associate of Indian Institute of Bankers Bhartiya Vidya Bhawan, New Delhi, India Post-graduation in Personal Management and Industrial Relations (May 1993) University of Delhi, New Delhi, India Bachelors of Biology (May 1977) WORK EXPERIENCE Pearls Group (Real Estate group), New Delhi, India Senior Manager (Administration and Human Resources) Aug. 2005 – Present - Execute general administration functions in a time and cost effective manner - Manage company’s purchase concentrating on “Best Buy at Best Price” - Dealing with legal issues pertaining to real estates - Advise heads of more than 200 customer service centers on administrative issues - Developed the company’s security system to ensure nearly 100% safety - Maintain customer and vendor relationship - Draft and implement management policies, review old policies, and advise the management to reconstitute policies and procedures - Collaborate with governmental as well as non-governmental agencies - Generate Management Information System Reports to update the management - Organize company’s cultural as well as religious events - Led two office renovation projects at 75% of the projected costs Export House, New Delhi, India Manager (Administration/Human Resource) Nov. 1993 – Aug. 2005 - Performed general administrative functions leading a team of 70 unskilled, 12 semi-skilled and 5 skilled personnel - Formulated human resource policies - Developed performance appraisal system - Developed office procedures for export house in a time and cost effective manner - Managed accounts and export procedures - Maintained cordial customer relations resulting in 20 fold increase in export turnover in 5 years - Released blocked foreign exchange to the tune of 1,00,00,000 INR (250,000 USD) Nationalized Bank, New Delhi, India Officer Jan. 1981 – Nov. 1993 - Executed counter jobs, loans and advances, and foreign exchange - Recruited and trained manpower to suit the skills needed in customer oriented environment - Planned manpower needs at branch level cutting down manpower costs by 12% - Developed suitable performance appraisal system for various categories of employees - Developed and implemented a manual Employee Record Maintenance System compatible with the Electronic Data System to ensure data security and safety at every stage - Prepared staff budgets and reduced operational costs by 10% LANGUAGE SKILLS Fluent in written and spoken English, Hindi and Punjabi RELEVANT SKILLS - Excellent written and verbal communication skills - Proficient with basic Microsoft Office and internet - Willing to travel - Withstand stressful conditions[/QUOTE]
