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[QUOTE=Guest;140307]NEHA SHAH.
 [b]Email [/b]: nehagoodrich AT hotmail.com 
[b]SUMMARY [/b]:
Four years of Experience in the field of Exports & Imports in various roles.
[b]CAREER OBJECTIVES [/b]:
- To seek a challenging position in an organization with coordination of team work and commitment towards any work, where I can enhance my skills conjunction with my strengths.
- To be in a responsible position where I can contribute to further growth and development of an organization.
- To explore skills and experience that I have acquired during my carried.
- I would love to work with full competence, excellence and commitment to a reputed organization and contribute my best towards its success thus paving a way for my own career development by gaining invaluable experience.
[b]Other Skills [/b]:
- Excellent personal and interpersonal skills, Enthusiastic and able to motivate others. 
- Good leadership qualities and the ability to scale up to the need
- Able to perform under pressure, Comprehensive understanding of office environment.
- Able to handle things even at sensitive situations
[b]SYNOPSIS [/b]: 
- Four years of experience in Exports, Imports & Logistics 
- In-depth knowledge & experience in International Logistics, Warehouse Management, Documentation procedures and Trade functions 
- Ongoing co-ordination and team management functions to meet set targets
Educational Qualification
a) Pursuing Correspondence M.B.A. from ICFAI, Indore. 
b) B. Com from Jiwaji University, Gwalior.
c) 12th from M.P.Board Guna (M.P.)
Additional Qualifications.
- Diploma in Computer Application (DCA from L.C.C.)
[b]WORK EXPERIENCE [/b]:
 Customer Service Executive (Rate Filing Division).
 From April 19, 2010 – Till Date.
CSAV Norasia Agency India Pvt Ltd.
A leading Shipping line operating worldwide container services between Europe, Asia, Americas and Middle East with fixed sailing schedule. 
[b]JOB PROFILE [/b]:
 Rate filing as well as Issuing Booking to customer.
- Communicated information clearly and accurately.
- Built rapport with customers through effective and precise communication.
- Assisted customers with inquiries and provided all pertinent information.
- Researched accounts, answered questions, and worked with new customers.
- Assessed client needs and recommended appropriate products or modifications.
- Trained both new and existing personnel in company customer service protocol.
- Developed credibility and confidence with customers.
- Recognized for delivering quality service and products and for developing loyal customers, resulting in impressive sales.
- Dealt tactfully and effectively with difficult customers.
- Assisted customer with questions regarding their bookings. 
 
 Export Logistics Executive. 
 From Oct 01, 2008- Sep 2009.
 
NATIONAL STEEL AND AGRO INDUSTRIES LIMITED.
(Steel Manufacturer & 5 Star Export House status holder) A subsidiary of Ruchi Soya Ltd, one of the leading exporters of Agro Products in India. 
[b]JOB PROFILE [/b]:
- Handling the total Logistics requirements of Exports & Imports of all Group Companies and customer service from Indore.
- Coordinating with Factory, Shipping Lines and CHAs.
- Supervising Customs House Agents’ activities.
- Planning shipment schedules & tracking post shpt. sailing schedules.
- Reporting to the Head of the Department.
- Preparation of Post Shipment and Preshipment Documentation.
- Liasioning with Shipping Lines / Agents.
- Preparation of B/L draft according to LC 
[b]- Coordinating with the [/b]:
- Factory regarding movement of Export Cargo Dispatch.
- Shipping Lines for release of Bill of lading. 
 
 [b]Designation [/b]: Export Sales Executive. 
 [b]Period [/b]: From November 2006-SEPTEMBER 2008.
Goodrich Maritime Private Ltd, Indore. 
 
[b]JOB PROFILE [/b]:
IMPORT
- Getting rates from overseas agent, negotiating with them.
- Getting the deal finalised with consignee / client.
- Arranging / Releasing DO / issuing NOC etc.
EXPORT
- Sending Booking’s Call/ For Delivery orders.
- Coordinating with CHA and Transporters for timely shipments.
- Overall coordination right from receiving of enquiry from Customer/ Shipper to delivery of cargo to the Consignee at Destination.
- Providing ocean freight for various export enquiries.
- Keeping track of pre-shipments and post shipment status and coordinating with Overseas Agents.
- Solving customer queries for their shipment.
- Negotiating ocean freight from various shipping line for freight forwarding.
Personal Strengths 
- Positive Attitude towards life.
- A team player with consistent high ratings.[/QUOTE]

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