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Mr. Mubarak Al-Sulaili Kuwait : Nanny / nurse
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Mr. Mubarak Al-Sulaili Kuwait : Nanny / nurse
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[QUOTE=Guest;139361]POOJA SHARMA [b]Email Address [/b]: pooja.sharma AT avon.com [b]Objective [/b]: Seeking a challenging role as a Team Leader to contribute to organizational goals through a long-lasting relationship. PROFILE SYNOPSIS - Self-motivated, results-oriented with insightful experience in providing excellent Customer Service - Strategic thinking ability and results oriented success in crisis situations and fast-paced environments, ensuring KPI’s are achieved - Proven ability to successfully analyze organization’s critical business requirements, identifying deficiencies and potential opportunities. - Highly client-focused style of working with strong communication skills effective in building strong relationships with client and interacting at all levels of the organization. [b]Core Competencies [/b]: Business Development~ Client Servicing~ Strategy Execution~ Oral Communication skills~ Team Player – Focused – Driven – Reliable – Hard Working CAREER OUTLINE Working with WNS Global Services - Working as a team coach from 01/02/2009 for Avon UK Process - Currently working as a Acting Team Leader and handling a team of 21 agents - Use to handle the email team for 6-8 months - Daily process reports, Maintaining Attendance, Rostering Agents, Incentive Calculations - Customer Support and resolutions to their queries. [b]Competencies at Work [/b]: - To ensure all service levels are met on each specific Avon UK line - To ensure my Team achieves each of their individual targets, this includes quality, average handle time, hold time and Customer Satisfaction. - Providing coaching and one on one support to each agent – Ensuring they are confident and provide the highest standard of customer service - Conduct refresher training sessions - Compile roster for the customer service centre – This is vital as it ensures that we have the required skilled staff working at the appropriate time Due to my high achievements as a Team Leader I was also given the responsibility of completing the work shops for agents who will be trained on emails. This involved me conducting training sessions and taking on the responsibility of a Trainer in addition to my Team Leader duties. EDUCATION S.S.C from S.V.H school H.S.C (Commerce Division) from N.S.Jr. College Computer Skills [b]I am fully competent with the following systems/programmes [/b]: - Microsoft Office (word, excel, power point) - Avaya CMS Supervisor - Egain version 7 & 9 - Verint Witness quality monitoring solution - Lotus notes - Avon mainframe (UKDOSVS-Reps) - COS Personal Attributes Good communication and Interpersonal skills Courteous and self-confident Extra Curricular Activities Participated in quiz shows and debates at college level.[/QUOTE]
