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Reservation Officer Mumbai : Sahara Star
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Reservation Officer Mumbai : Sahara Star
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[QUOTE=pranay.shivkar;139095]PRANAY NISHIKANT SHIVKAR Email [email]Pranay.shivkar@gmail.com[/email] OBJECTIVE “To obtain a Managerial Position in the organization where I can use my Team Handling, Administrative and Research Oriented Skills and Experience.” PROFESSIONAL EXPERIENCE Emirates Airlines. (Mumbai) Tenure: January 2010 till date Role: Team Leader Job Profile Analysis service levels and Sales revenue data Service and quality. To implement and maintain office standards such as reservations and telephony systems. Handel a team and Coach for meeting service levels Leadership and direct supervision to a team of staff, to ensure the accurate impletation of the airline policies and procedure. UBICS Technologies Pvt. Ltd. (Process: Kingfisher Airlines) Tenure: 13th March 2006 to May 2010. Role: Team Leader Job Profile and Achievements: · Helped the organization to get the ‘Kingfisher Airlines Travel Agency Helpdesk Process’ and the ‘Amex Corporate Card Helpdesk’ and handling it since the time it is centralized with UBICS. · Handled Major system and GDS cutovers and Merge of Airlines (Air Deccan taken over by Kingfisher Airlines) · After SABRE implementation in Kingfisher Airlines, was one of the only few people on the floor who was experienced in Native SABRE. Handled Major System Cutovers/Airline merger. · Coordinating with the Training Team to train the batches and handle OJT (On Job Training). Handling refresher trainings for Improvement in Quality. · Responsible for handling the escalations and co-ordinate closely with ‘Kingfisher Airlines officials’ to deliver best services to the esteemed guests and avoid unnecessary rush at the airports. · Assisting the Sales Team in UK / USA to coordinate with the travel agents to improve sales and ticketing during launch of International sectors. · Efficiently managing the guests escalations affected due to ‘Flight Disruptions’ / ‘Irregular Operations of the Airlines’ · Manage the queues which also include processes including Unsuccessful Ticketing, Schedule Change, Home Delivery, ATM Booking and Refunds. · Handling and coaching a team of 25 agents to perform better and supervising the shifts. · Coordinating with Workforce Management Team and working on the MIS system to keep a check on call abandancy rate to meet SLA. WNS Global Services Pvt. Ltd. (Process: Travelocity) Tenure: 26th June 2005 to 15th Feb 2006. Role: Senior Customer Service Associate Job Profile: · Customer Service and Email support. · Airline Ticketing and Reissues. · Travel Packages. · Car Hotel reservations. Wipro Spectramind, Pune. (Process: United Airlines) Tenure: April 2003 to May 2005 Role: Customer Service Associate. Job Profile: · Customer Service and Email support. · Airline Ticketing and Reissues. NATA (New Age Talent Association) Event Management Tenure: Jan 2002 to Feb 2003 Role: Coordinator Job Profile: · Supervising on the events. · Coordinating with the clients for New projects EDUCATIONAL QUALIFICATIONS Degree: Bachelor in Arts University: Mumbai University. PROFESSIONAL QUALIFICATIONS Diploma in Computer Operations from Pentasoft Technologies Diploma in Event Management[/QUOTE]
