Ask Question / Post resume

Post a reply to the thread: Accounts Executive(Female only) required at NGO Delhi

Your Message

Your Username:

Notes:-
1) You can copy and paste your full resume in the box below.
2) Or you can ask your question. We try to answer, as far as possible.

Title:

[QUOTE=kanika khanna;138943]Kanika Khannna 
________________________________________
[b]Career Objective [/b]: To work for a progressive and dynamic organization ensuring Customer, Employee and Stakeholder satisfaction through effective utilization of my skill sets.
Profile
* An energetic, competitive achiever with quick grasp and strong business acumen, can successfully manage multiple priorities within defined timelines
* Possess excellent communication, managerial, analytical and organizational skills.
* Possess in-depth knowledge of front and backend banking processes across functions
Career Highlights
Since October 09 with Citibank, Global Consumer Banking, India
[b]Designation [/b]: Customer Specialist (OT & T- Service)
[b]Job Profile [/b]:
I. Proactive servicing for a branch customers esp. walk-ins (investments, cash management, foreign exchange, etc). 
II. Handling Resident and Non Resident customer walk-ins and ensuring smooth handling of queries for the branch (address change, statements, credit card query, TT RTGS, NEFT etc)
III. Driving cross-sell initiatives for the branch i.e Sourcing of Credit cards/Insurance/Mutual Funds etc .
IV. Inward Outward Remittances, (Direct Tax and Service Tax, NR flow)
V. Handling back operations( DMF, MLD, CTF, CVAMP, KYC etc)
VI. Driving credit cards Cross sell and circulation of MIS like Pan India, Cards Sourced, SOE etc.
VII. Raising and Resolving BTD, SLS, Talisma etc after follow up with the back end operations team- both intra & inter department.
VIII. Managing all walk-in customers and helping them solve their quick kill queries.
IX. Handling all incoming calls- From both customers and internal sales personnel.
X. Being the primary custodian of inward mails, couriers & notices, maintaining the record of the same and getting them processed on regular basis.
XI. Managing & updating the notice board & binders basis policy changes by Reserve Bank of India as well as through diktats received by internal auditors.
XII. Helping the Service Relationship Managers & the Branch Head in routine activities & events.
XIII. Insurance renewal calling, relationship calling & welcome calling.
XIV. Maintenance of various files & reports for bank records.
XV. Keeping a tab on various marketing schemes & making the customers aware of the new products and policies introduced.
[b]Awards & Achievements [/b]:
* Demonstrated striking performance by attaining a growth in revenue by opening many Business Banking Accounts in 2010
* Accolades for achieving the given targets by the company in the town hall- Internal Events pertaining to revenue generation & Customer satisfaction.
Academic Credentials
Year Name of the Institute Class/Board Percentage
2004 Holy Child Auxilium School, Delhi 12th/CBSE 70%
2007 Moti Lal Nehru College,D.U B.Com 57%
2009 Skyline Business School,Gurgaon MBA (Finance) 3.4/4 CGPA
- Pusuing Chartered financial analyst (CFA)
Academic Projects & Internships
Summer Project at AVIVA Life Insurance
[b]Duration [/b]: 2 Months
[b]Roles & Responsibilities  [/b]: Portfolio management of the company
[b]Description  [/b]: Analyzing the historical and current portfolio of the company, in order to gauge the company’s performance.
Certifications & Accolades
- Won many scholarships and prizes for academic excellence .
Other Information
[b]- Computer Proficiency  [/b]: MS Word, Excel, PowerPoint
[b]- Dance [/b]: Participated in many dance performances in schools
[b]- Cultural Festival Organizing [/b]: Treasurer of the cultural committee in Moti Lal Nehru College
- Organizing the cultural fest for skyline business school.
[b]- Social Responsibilities [/b]: Active volunteer in various NGOs, such as Akshay Pratishthan
I confirm that the above information is true and to the best of my knowledge.
[b]Dated [/b]:
New Delhi Kanika Khanna[/QUOTE]

All times are GMT +5.5. The time now is 04:30 AM.