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[QUOTE=Guest-IJT;136564][b]Name [/b]: Sharoon Rubinstein S
[b]Email [/b]: stein.rubin AT gmail.com
[b]Designation / Skillset[/b] : Soft skills trainer

[u][b]Resume[/b][/u] :
 
WORK EXPERIENCE
Senior Customer Experience Trainer [Mphasis, Pondiceherry from Jan 2011-Present]
- To train on- floor and new hire agents on Soft skills to enhance Customer experience.
- To monitor calls based on customer experience and provide valuable feedback to agents.
- To gauge performance of individual agents and teams based on Customer feedback scores.
- To categorize agents into different buckets after monitoring and gauge performance by analyzing movement from one bucket to another.
Regional Trainer [Orion Edutech Pvt Ltd, Chennai from March 2010 – December 2010]
- To manage the entire training team at TN.
- To check quality of different centers.
- Conduct interviews and call audits for all Trainees.
- To do TNA during client acquisition.
- Regular review interaction with clients.
- To design & pioneer train and Hire models for BPOs.
Language Trainer [Nineteen hours Pvt Ltd, Karur from June 2008 – December 2008]
- To train new hires in base English skills and English voice & accent.
- To manage new hires during training.
- To motivate new hires and manage attrition.
- To re-train the training rejects.
Free Lance Trainings [from March 2009- Present]
- Given placement trainings at different colleges.
- Conducted personality development trainings and soft skills training at corporate companies
- Trained a batch of nurses in base English skills and achieved cent percent result.
CERTIFICATIONS
- Certified with Business English Certificate–Vantage by Cambridge university, U.K [topper in the region]
- Certified with Business English Certificate-Preliminary by Cambridge university, U.K [ Pass with merit]
GOLDEN ACCOLADES
- Awarded the title “ Mr. SKILLSCALER 2006” [ a state-wide talent search for collegians] and also awarded with the award for the “Best Group Presentation”
- Awarded the title “Master RYLA 2003” [Rotary youth leadership awards]
[District level award for soft talents]
[b]EDUCATIONAL CHRONICLE [/b]:
S.NO DEGREE / CERTIFICATE COLLEGE/SCHOOL UNIVERSITY/BOARD YEAR OF PASSING MARKS IN PERCENTAGE
1. Bachelor Of Engineering [Electronics & Instrumentation Engineering] M.Kumarasamy College Of Engineering,Karur Anna University, Chennai 2009 70.51
2. HSC P.A.Vidhya Bhavan Higher Secondary School, Karur TN State Board 2005 85.58
3. 10th standard St.Antony`s Matriculation School TN Matriculation Board 2003 84
OTHER ACHIEVEMENTS
- Served as the President of Shakespeare’s club 2006.
- Serving as the Secretary of ISOI student Chapter.
- An active member of the IEEE and ISTE.
- Organized departmental functions and compeered at college events.
- One among the editors of our college’s first English magazine Ignition `07.
- Represented the district at College Level for Rotary Youth Leadership Awards.
- Zonal finalist for “Distinguished Engineer” and “Quiz” at Aspirations 2020.
- Runner-up in District level Quiz competition
- Won the BEST PAPER AWARD at the ISTE National Technical Symposium conducted at Adhiyamman College of Engineering, Hosur
- Won the first prize at the National Level technical Symposium conducted by Kongu Engineering College, Erode
- Won Second prize at quiz in “Extravaganza-03”
- Won prizes in elocution at college and represented the college at the district level also.
 
 [SHAROON RUBINSTEIN]
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[b]More Information about this submission and submitter [/b]:-
___________________________________________________
[b]Submission ID  [/b]: 4355188
[b]Date & Time  [/b]: 10th Jul 2011 8:13 PM (UTC)
[b]IP Address  [/b]: 116.203.201.63
[b]Browser Info  [/b]: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Trident/5.0; MATP)
Predicted Country []: --[/QUOTE]

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