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Bakson Mumbai : Front Office Executive Receptionist
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Bakson Mumbai : Front Office Executive Receptionist
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[QUOTE=Guest-IJT;136267][b]Name [/b]: Mithilesh Kumar [b]Email [/b]: mithileshamit AT gmail.com [b]Designation / Skillset[/b] : Customer Service [u][b]Resume[/b][/u] : [b]PROFILE [/b]:- - Young. Dynamic B.Sc. candidate seeking career in Customer Service.. - Resourceful and Knowledgeable about business relationship. - Excellent common sense and decision-making abilities. - In-depth understanding of emerging technologies and their commercial applications. - An effective team member with strong trouble shooting and problem solving skills. - Self-motivated, hard working go-getter with abilities to accept challenges and deliver results. - Ability to innovate and adapt to new situation. [b]PROFESSIONAL WORKING EXPERIENCE [/b]:- [b]Company [/b]:-Panoramic Universal ltd. (PANCARD CLUBS LTD) Customer Service January2011-Till Date [b]Work Profile [/b]:- - Take online complaint of Marketing Person and Provide them Service Request . - Online Receipt entry, Certificate entry, Data entry. - Assist to the Branch Manager on their Project. - Take Cash at Counter from Marketing Person as a Cashier. - MIS Reports. [b]PROFESSIONAL WORKED EXPERIENCE [/b]:- [b]Company [/b]:-Reliance Communication (Mars Dial Net PVT LTD) Customer Support Leader September 2009 – Jan 2011 [b]Work Profile [/b]:- - Handling Escalated calls of the Customer, Retailers and Distributors. - Case tracking to ensure minimum SR fatal to improve quality, maintain down time sheet, monitoring the burning issues, Floor walking, Queue monitoring, Handling Postpaid Desk. - Analyzing the escalated calls data & generating trends to improve CSRs understanding. - Assist to the TLs on their Projects. - Provide Product training to the new CSRs. Customer Care Executive February 2007-Sept 2009 [b]Work Profile [/b]:- - Handling of customer calls with immaculate quality and excellent communication skills. [b]Educational Qualification [/b]:- - B.Sc. 2008 Patna University - I.Sc. 2005 B.I.E.C. Patna - Matriculation 2003 B.S.E.B. Patna [b]Achievements [/b]:- - No MAFI till date from DAKC monitoring as well as internal Monitoring. - While working with RTL as a C.C.E., I was promoted as a Sr. Customer Care Executive on basis of my performance and dedication towards my work. - Under RBPO Management, I was awarded as Quality champs for Patna Centre (Bihar Circle) on basis of my communication skill and product knowledge. - After showing my dedication towards the work I was promoted for D.H.D. Team. (Distributor Help Desk). - After showing extra efforts and dedication towards the work I have been promoted as a C.S.L. (Customer Support Leader). [b]Competencies [/b]:- - Good Communication skill. - Able to lead a team. - Honest, Sincere and Committed towards work. - Self Confident, Energetic & try to create maximum output from available resources. - Committed to deadlines and schedules. [b]Hobbies [/b]:- - Playing Cricket, Listening to Music [b]Date [/b]: [b]Place [/b]: Mithilesh Kumar ------------------------------------------------------- [b]More Information about this submission and submitter [/b]:- ___________________________________________________ [b]Submission ID [/b]: 4341585 [b]Date & Time [/b]: 7th Jul 2011 10:19 AM (UTC) [b]IP Address [/b]: 59.98.195.87 [b]Browser Info [/b]: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Trident/5.0) Predicted Country : India[/QUOTE]
