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[QUOTE=Guest;135067]SULEKHA RATHNAM
[b]Email Id [/b]: sulekharathnam AT gmail.com 
[b]SUMMARY [/b]: Total work experience: Over 7 years in the customer service and Sales, IT consultant industry, Freelance Writing, Teaching and Training.
- Started out my career tutoring grade 1-9 (English, Geography, Science, Social Science, Math, History) for two years and taught spoken English for a year.
- Moved in to the customer service industry with GTL service Pvt. Ltd as a telesales agent. 
- Moved on to Care Universal Pvt. Ltd (Call center) for 6 months. 
- Worked as a co-ordinator at an IT consultant firm issuing green cards to USA based H1B visa holders and assisting in placements in USA based companies. 
- Doing freelance writing work. 
- Completed my Graduation in B.A. 
- Completed my Masters in English successfully. 
- Voluntarily substituted at a Christian Project School and taught grade 5th and 6th. 
- Voluntarily tutoring Grade 10th in Economics and English
[b]- Taught English in Hungary [/b]: Business, Conversational English,language exam training
- Currently working with Mphasis, an HP company as a Senior Voice and Accent Trainer.
[b]Strengths [/b]: Good communication and interpersonal skills, hardworking, a good team player, very enthusiastic. 
[b]EDUCATIONAL QUALIFICATION [/b]: 
[b]April 2006 – May 2008 [/b]: Master of Arts in English – University of Pune - Pune 
[b]April 2005 – June 2006 [/b]: Bachelor of Arts (English, Psychology, Sociology, Politics, Economics) – Poona College - Pune 
[b]April 2002 – June 2003 [/b]: H.S.C(Biology, Chemistry, Physics, Geography, French, English) . - Poona College - Pune 
[b]April 2000 – June 2001 [/b]: S.S.C - St. Anne’s High School – Pune
[b]WORK EXPERIENCE  [/b]:-
24th Jan 2011 – till date
[b]Mphasis, an HP company, Pune, India  [/b]:- I am working as a Senior Voice and Accent Trainer. I am involved in Pre Process Trainings which involve Grammar, Culture, Phonetics and Soft Skill lessons. I am currently working on an HP customer service project and am providing coaching to agents involved in the email department. I am solely responsible for their communication and language. 
12th May 2010 - 12th November 2010 
[b]Katedra Language School, Eger, Hungary [/b]:- I taught English to different age groups. Taught conversational and business English classes. Conducted trainings on how to write. Developed students vocabulary and taught phonetics. Conducted competitions and language exams. Started new classes and trainings.
16th November 2009 – 26th April 30th 2010 
[b]Langwest Laguage School, Eger, Hungary [/b]:- I taught English to all age groups. Conducted seminars, lectures, trainings. Designed language courses. Assisted in language examination. Taught business, conversational and language courses.
25th July 2006 - 15th July 2007 
[b]Unified Business Technologies (UBT)  [/b]: Co-ordinator/IT Recruiter: I did online recruitment for companies like Disney, HCL, IBM, State of Michigan etc. Worked on getting H1B visas. I was incharge of the Pune based office, the head of office was in Detroit, MI. USA. I was also responsible for training new employees. 
20th September 2005 - 1st March 2006 
[b]Care Universal Pvt. Ltd.  [/b]: Sr. Customer Executive: Handled outbound calls for UK based company. Trained new agents, provided voice and accent training, sales training and headed the UK team. 
21st June 2004 - 2nd September 2005 
[b]GTL Pvt. Ltd [/b]: Customer Service Executive: Handled outbound calls for UK based company. Received awards for the Highest no. of quality sales. I was promoted to Assistant trainer in 6 months. 
[b]WORK EXPERIENCE ONLINE/ INTERNET  [/b]:-
25th September 2007 – till date
[b]Freelance Writer [/b]: I work independently and write for clients all over the world. I have worked for Federated Travels and other big clients. I write on all topics. Writing is my passion.
13th November 2008 - 9th July 2009
[b]Tutorvista [/b]: Online Tutor: I worked as an essay grader. I studied and graded SAT essay papers.
 
ACHIEVEMENTS 
- Received ‘No Error’ and appreciation certificates during my tenure with all the three companies. 
- Client appreciations and 100% quality on call handling skills. 
- I was asked to handle a new UK based process in Care Universal Ltd. within 2 months of joining the company due to the high sales made and the good product knowledge and efficiency in work. 
- I have also been given more responsibilities within a short span of time due to the hard work and efficiency in my work. 
STRENGTHS 
Excellent Communication skills 
Creativity 
Keep to deadlines 
Goal oriented (I like a challenge and am always willing to work at getting the best possible outcome.) 
Positive attitude 
Ready to learn and open to feedback.
Honest and hardworking.[/QUOTE]

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