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[QUOTE=Guest;134403][b]E-MAIL ID [/b]:ASHOK.KUMAR638 AT GMAIL.COM
 
ASHOK KUMAR A 
OBJECTIVE
 A professionally challenging and rewarding career, providing the opportunity to make a strong contribution to the organization serve the organization with utmost fidelity through development of professional skills.
EDUCATION
 - Pursuing BCA Final Year
- Diploma in Electronics & Communication(M.G. POLYTECHNIC)
PROJECT WORK
 - Controlling of Home Appliance using C Graphics from the Computer
TECHNICAL KNOWLEDGE & LANGUAGES
 - OS installation of Windows 98, 2000, 2003, XP, M.S Office.
- Hardware Troubleshooting and Networking , C, C++, 8085, 8086
SKILLS AND ATTRIBUTES
 - Excellent Communication and persuasive Skills
- Willingness to Learn innovative methods and techniques
- Ability to lead and also the Willingness to follow the leader
WORK EXPERIENCE
 - Worked as an Electronic Lab Instructor in M.G.Polytechnic for 1 year and 6 Months.
[b]JOB ROLL [/b]: Maintaining Electronics Lab.
- Worked as a Computer Hardware, Software and Network Maintainer and Lab instructor and System Admin in St.Patricks Polytechnic for 1 year and 6 Months.
[b]JOB ROLL [/b]: Installation of OS, Drivers and Application Software’s, Assembling and Disassembling Computers, Troubleshooting Computer problems, Maintaining and Troubleshooting the LAN inside the Lab.
- Working in IBM India Pvt Ltd as Admin coordinator from Dec 2007 till date.
[b]JOB ROLL [/b]: SPOC for CBDT Project: Maintaining Communication Room Equipments (Air Conditions, UPS, Routers, Switch’s, Racks, LAN Ports) for Income Tax Department, Troubleshooting and providing Basic Technical Support to onsite Engg’s for LAN, Switch and Router Issue, Configuring Router and Switch, Logging Calls for Server Issues (L0 Support), 
[b]SPOC for HHML Project(HERO HONDA MOTORS LTD) [/b]:
- Logging Calls for Router issue (L0 Support)
- Providing basic Tech support to onsite Engg’s
- Coordinating with Vendor and Engg’s for updates
- Requesting for Parts
- Monitoring calls on day to day basis
- Handling Customer Escalation Mails
- Driving the calls for closure within SLA
- Maintaining the Reports and Tracker Sheets[/QUOTE]

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