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www.omaxe.com Ltd Delhi : Architect
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[QUOTE=Guest;133826]Ritu Thukral [b]Objective [/b]: Obtaining a position as senior executive in a challenging and growth oriented work environment. [b]Education Qualification [/b]: PGDBM in Marketing, from Bhartiya Vidhya Peeth of Management & Research from Pune University. Graduated in B.A (Pass) from Delhi University in 2003. [b]Professional Qualification [/b]: Done Certificate Course- Information Technology CMC Ltd. in 2001. Done Music Hons from Allahabad University. Well versed in Computer Packages like Windows & MS Office. [b]Achievements [/b]: Won a prize in Population Education Themes. Helped in raising funds for polio immunization and correction of disabilities for polio victims. [b]Experience Summary [/b]: (August 2001 - Sept. 2003) Worked with Aditya Communication, a dealer of Zee TV (Zee Tuner Ltd.) as Customer Care Executive [b]Role & Responsibilities [/b]: - Handling all the queries of cable operators, about their activation or deactivation of channels. - Handling reception and all the inbound calls. - On daily basis use to update channel mapping from Cable Operators. - Maintain all payment records of the cable operators. - Maintaining and updating payment structure and sending it to head office. - Handling any queries of cable operators of Delhi and NCR. (August 2004 – December 2004) Worked with Hans Hyundai, a unit of Charu Motors Pvt. Ltd. as Customer Care Executive [b]Role & Responsibilities [/b]: - Handling payment related queries of the customers. - Taking customer’s feedback, to check if they are fully satisfied or not, with the level of services provided. - Handling reception and all the inbound calls. - On regular basis call up the customers for their queries or complaints. (December 2004 - August 2005) Worked with World Space India Pvt. Ltd., a satellite radio providing all music channels, as Customer Service Executive [b]Role & Responsibilities [/b]: - Handling online system to update all complaints of the customers and send it to the Head Office Bangalore on daily basis. - Issuing passwords to the customers to update their system only after receiving their payments. - Handling all dealer queries related to the customer and sends a technician to their place. - Managing demo or exhibitions to convince the customer and increase the sale. (June 2006 – Dec.2007) Working with M/s. AVA MERCHANDISING PVT.LTD, joined as a Customer Care Executive [b]Role & Responsibilities [/b]: - Handling customer enquires & giving them the required feedback - Taking care of all the incoming & outgoing mails. - Co-ordination with other Office Assistants for necessary documentation filling. - Handling Fax/ E- mail/ Telephone EPBX. Independently. - Handling correspondence independently. - Checking & Sending E-mails. - Filing & Document work. (JULY 2008-TILL DATE) Working with M/s. OZONE OVERSEAS LTD., joined as a Team Coordinator [b]Role & Responsibilities [/b]: - Handling customer enquires & giving them the required feedback. - Making Sales Opportunity Report in SAP on daily basis. - Taking care of all enquiries regarding products. - Co-ordination with Sales Team and Customers. - Handling Dealer and distributor network for payment regarding queries. - Maintaining data of Architects for Sales promotion activity. - Making Quotations for Projects orders.[/QUOTE]
