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[QUOTE=Guest-IJT;133818]KAUSIK DAS south delhi
 chattarpur
 Email: rise2acheive AT gmil.com 
PROFILE 
A dynamic, resourceful and industrious Team Manager with excellent  communication and customer service skills and a broad range of expertise  in administration, data management and office organization gained  primarily via exemplary service in a call center and marketing field
GOAL
To attain a responsible position in a reputed organization at the senior  management level and contribute significantly to the growth of the  organization
STRENGHT
Excellent office administration skills. 
Excellent interpersonal and communication skills.
Customer centric & Relationship Building
Excellent sales and negotiation skills 
Result Oriented 
PROFESSINAL EXPERIENCE
Jan’05 – May’09                            : IGNITEZ PRIVATE LIMITED                    
Designation                                   : Team Manager
Job Responsibilities:
As team leader, motivated and supervised an outbound call center staff  of 30 members for UK Process for credit cards and mortgage process
Conducted hundreds of interviews with responsibility for the placement. 
Developed a system and call scripts to facilitate the efficient management of call volume.  
Ensured strict adherence to company policies and procedural guidelines
Provide customer service excellence and technical support on telephony systems
Monitor interaction between staff and callers to ensure quality assurance standards.
Sep’04 – Dec’05                            : ITRONICS
Designation                                   : Verification Officer
Job Responsibilities: 
Strong program analysis and data reporting to assist in the delivery of programs and contribute to the continuous improvement
To check 100% accuracy on the sales made by the agents
To verify the call and dictate a verification script for the confirmation of the sales
Verify all the information provided in the application are correct
Feb’04 – Aug’04                           : MPHASIS 
Designation                                  : Customer Service Representative
Job Responsibilities: 
Sell product and place customer orders in computer system.
Provided quality customer service with a high volume central processing and distribution center
Represented thirdparty national catalog companies and online shopping networks.  
Collected customer demographics and payments on orders placed.
PROJECTS UNDERTAKEN

Company : Kalpatech 
System : Network Chain Marketing & Online Shopping
Duration : 6 months
Platform : Marketing and Outbound Sales
Role : Trainer
ACADEMIC QUALIFICATIONS
 
QUALIFICATION SCHOOL/COLLEGE YEAR PERCENTAGE (%) 
SSLC Don Bosco High School 2000 64 
PUC Arya Vidyapeeth College 2002 56 
BBA National Institute of Management 2005 68 
MBA National Institute of Management 2007 71

ADDITIONAL QUALIFICATION
Six Sigma Green Belt
Quality Management Programme
Human Resource Programme
Done a course in public speaking
COMPUTER PROFICIENCY AND OTHER SKILLS
M.S Office (M.S. Word, Excel, and Power Point)
Internet 
Proprietary call center systems. 
PERSONAL DETAILS

Date of Birth : November 15, 1983
Father Name : Kalyan Kumar
Nationality : Indian
Languages Known : English, Hindi, and Bengali[/QUOTE]

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