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Renbard Financial Pvt Ltd Mumbai : Accountant
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Renbard Financial Pvt Ltd Mumbai : Accountant
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[QUOTE=Guest-IJT;133437]RESUME Personal Information Name: Pradeep Gupta Date of birth: 02nd July 1982 (02.07.1982) Sex : Male Nationality: Indian Mobile Number : 09960011594 Languages Known : Hindi, English, Marathi Contact Details Email address pradeep26230 AT gmail.com & pradeep_dmd AT rediffmail.com Current Address 4/374, Ramnagar, Bhopkhel, C.M.E Pune-31 Educational Qualifications Qualification Board/University Year MBA(IB) Pune University Persuing B.Sc Pune University Oct-2002 H.S.C Kendriya Vidyalaya (C.B.S.E Board) Apr-1999 S.S.C Kendriya Vidyalaya (C.B.S.E Board) Apr-1997 Employment History **72 months experience in IT/ITES Industry. **10 months experience as Faculty. From Till Name of Company Designation 05/02/07 06/06/09 Tech Mahindra Sr. Associate Tech support/ tech writer 02/10/06 04/02/07 Option One Mortgage Sr.CSR 01/10/04 30/09/06 Bay Area Credit Services Sr. CSR 27/02/04 10/10/04 Serwizsol, Pune Sr. CSR 03/03/03 27/02/04 Delta World CSR 25/04/02 20/02/03 V-Krishna Infobase Faculty Skill Sets Hardware Intel Operating Systems Windows 9X/2000/XP, MS-DOS, Linux Platform Oracle, Languages C, C++ Typing Speed 40 w.p.m Experience Details Tech Mahindra JOB HANDLINGS Working as Technical writer. - Plan, develop, and write single-source content for various software applications, including online help, training materials, installation guides, training materials, and other content deliverables. - Conduct interviews with technical staff, consultants, product/Delivery managers and other subject matter experts to gather information on proper system usage and market context of software functions. - Ensure that content deliverables adhere to standard guidelines, including corporate Marketing guidelines and language/stylistic conventions used across the content set. - Use visual design tools to develop and maintain graphics for content deliverables - Participate in peer editing, proofing, and content management projects for multiple software products. - Able to work independently and as part of a globally dispersed team. - Able to plan and prioritize multiple projects to meet deadlines. - Recent document authored: CSS/WM outage recovery, Time Related Charges version 4.1.10 (for BT), Retrospective Timesheet Recording issue 4.1 and Location Manager issue 1.0. Identifying the training requirements and designing KT method and related documents. Working as Technical Support Analyst for RMDM (Resource Management and Data Mart). - Support desk for Access management system. Email and Voice Based support. - Providing first-line end-to-end support to customers for all technical/functionality issues and performance tuning for applications like InformE, e3 solutions gateway, AAM Field people. - Attending conference calls with Client for gauging performance, process improvement and recent changes. - Setting up Quality parameters for the Process along with process Guidelines and SLA’s. - Spoc between frontline and backend in emergency cases or escalated issues. - Working on clarify for handling bridge cases. Working as Administrator for BT-CMAS (Contractor Management Administration and Support) - Worked on a post hiring HR process managing Resource allocation, access to systems and invoice generation. - Worked on Oracle Ignite, RPT (Resource Placement Tool), People System, Global Resourcing tools. - Communicating with BRM’s (business resource mangers) regarding processing of RPF (Resource Placement Form) for new hires. - Performing tasks within given SLA’s. Option One Mortgage JOB HANDLINGS - Worked on outbound calls for a US mortgage company. - Did collections for a mortgage process by taking secure online payments. - Worked on software called fidelity. Bay Area Credit Service (US debt collections process). JOB HANDLINGS - Worked on the software called CUBS based on Linux operating system. - Worked for more than 8 clients namely AMR (American medical response ambulance service), SBC, SPRINT (telephone service), JP MORGAN, ARROW HEAD REGIONAL MEDICAL CENTRE and ARROW FINANCIAL SERVICES. - Dialed more than 300 outbound collection calls every day and taking secure online payments. - Consistently achieving a collection target of more than $ 15000 a month in outbound. - Supervising a pool (desk) of 4 agents and reporting on their collection and quality targets. Serwizsol JOB HANDLINGS - Worked on CRM based on Oracle Applications Software (graphical user interface). - Has taken more than 120 inbound customer service calls every day. - Later became a SME (subject matter expert)/taking escalation calls for TDMA process. Delta world JOB HANDLINGS - Worked on a mortgage (ameriquest mortgage) campaign. - Worked on Touch Star software. - Dialed outbound calls for lead generation. V-Krishna InfoBase JOB HANDLINGS - Teaching MS-CIT course 2-3 batches daily. - Counseling and suggesting appropriate courses to students. - Planning marketing strategies. Achievements While working with Tech Mahindra. - Was the first person in CMAS to get appreciation from the client (Phil Redhead) - Was awarded as the Best performer for June 07. - Training done for ITIL fundamentals. While working with Bay Area Credit Service. - Awarded with FDCPA Certificate. - Best outbound collector for the month of Feb and March 2006. Declaration I hereby declare that the above particulars are true to the best of my knowledge and belief. Place: Pune Date: Signature Other information: Hobbies: - Listening to Music - Cricket enthusiast[/QUOTE]
