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[QUOTE=Guest;132357]ANSHU BHOJ anshu21_bhoj AT rediffmail.com Graduate, skilful, competent & result oriented professional, with an experience of over 5 years in the industry. Proven expertise in understanding the business and technologies of the company while implementing & designing strategic plans. A keen planner, strategist & implementer with attained rich experience in relationship building with corporate clients for ensuring continued business from them. Proven competencies in developing & streamlining systems with ability to enhance operational effectiveness and meet operational goals within the cost, time & quality parameters. Well versed with formalities & documentation. Excellent relationship management skills. An effective communicator with excellent relationship building & negotiation skills. Have been a strong repertoire across the industry. Honed analytical, problem solving, statistical & organizational abilities. Key Expertise Office Management ~ Operations ~ Admin ~ Facility ~ Public Relation~ CRM Strategy ~ Client Opportunities ~ Development Teams ~ Strong Communication ~ Excellent Relationship Management Skills ________________________________________ Academic Credentials ________________________________________ 2009 PURSUING MBA IN FINANCE FROM SYMBIOSIS (SCDL), PUNE. 2006 B.COM FROM DELHI UNIVERSITY, CORRESPONDENCE. 2002 DIPLOMA IN WEB AND SOFTWARE ENGINEERING FROM F-TECH (FORESIGHT TECHNICAL EDUCATION CENTRE). 2002 SHORT TERM COURSE TALLY (5.4) FROM F-TECH (FORESIGHT TECHNICAL EDUCATION CENTRE). ________________________________________ Computer Awareness ________________________________________ Windows Environment & Internet. Ms-Word, Ms-Excel, Ms-PowerPoint, HTML, DHTML. ________________________________________ Employment Recital ________________________________________ Oct’10-Feb’11 Worked with EXL Service for Amex GTSC as Front Desk Executive on Force Tech payroll on Temporary Basis at Gurgaon. Industry Managing Facility, Admin and Support Company Profile EXL is a leading provider of Transformation and Outsourcing services to Global 1000 companies in multiple industries including insurance, banking, financial services, utilities, transportation and travel (Amex GTSC). [b]Job Responsibilities [/b]: - Maintaining Front Office independently, handling Admin Activities and correspondence, - Handling incoming and outgoing calls on EPABX, filtering them and forwarding to the concern department or individual, - Attending Visitors and Interview candidates at reception, - Issuing Visitor, Interview, Temp. Access Cards and maintaining registers for same, - Coordinate interviews for different process, - Coordinate with Vendors, Facility Department and follow up actions on the meetings, - Sending daily, weekly and monthly MIS reports to the Facility Department, - Maintaining daily MIS database of Newspaper, Water Consumption and Epicurean etc, - Maintaining Security and Housekeeping attendance, - Flower arrangement, Welcome board arrangement etc. for client visits, - Blocking board, conference and meeting rooms for employees, facility and other departments, - Escalate employee’s issues to concern departments and get them resolved, - Coordinate with vendor for Amex (GTSC) employee’s stationary requisition, - Maintaining comprehensive filing system of received stationary, cartons, bills etc, - Responsible for screening e-mails using outlook and reply for the same. ________________________________________ Dec’08-Jan’10 M/s SITEL India Limited as a Customer Service Professional at Gurgaon. Company Profile SITEL is leading global business process outsourcing provider of customer care and complementary back office. ________________________________________ Nov’06-Nov’08 M/s Trans Continental E Services as a Customer Service Professional at Moti Nagar, West Delhi. Company Profile Global Service Centre of Jet Airways. ________________________________________ Sept’05-June’06 M/s Syrex Info Services Pvt. Ltd. as Tele - Marketing Executive at Paschim Vihar, West Delhi. Company Profile Syrex Info Services, one of the leading domestic BPO which was incepted in the year October 2002. ________________________________________ Feb’04-Aug’05 M/s Indo American School of Languages (I.A.S.L.) cum Tutorials as Public Relation Officer cum Executive Assistant. Institution Profile I. A. S. L. was a school of foreign languages cum coaching institute at Paschim Vihar, West Delhi.[/QUOTE]
