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[QUOTE=Guest;132015]KIRAN DUBEY
[b]Email [/b]: keeran_222 AT rediffmail.com , 
[b]Career Objective [/b]: 
To give my best to the industry as a Team Lead and looking for a profile that should be a great learning experience and must give me an opportunity to prove my skills and evolve as a professional. Approx. 5 years of experience.
[b]Professional Experience [/b]:
[b]- Worked with Aon Hewitt Associate as a Team Lead since 11th Feb 2010 to 30th June, 2011 and responsibilities involved [/b]:
- Preparing team report, development strategies and weekly analysis
- Working in close coordination with Front Office Managers to gather client’s requirements and meet their business needs
- Training new team members about the process
- Providing necessary guidance to learner and customer
- Expertise in handling productivity, utilization of work within team
- Maintaining the Quality report for the team
- Regular interaction with Client to ensure process / Policy documented
- Regular Review of Reports/Operations Ticket Tracker
- Team/People management 
[b]- Worked in WNS Global Services as a Mentor since 17th Aug 2007 to 6th Aug. 2009 and responsibilities involved [/b]:
 
 
- Took the role of Lead within the team & handling files on efficiency, maintaining error log file and productivity of the team members.
- Training new team members
[b]Worked in IBM Daksh Global Services as a Customer Support Specialist since 28th Feb. 2006 to 9th July 2007 and responsibilities involved [/b]:
- Handling complex customer queries of United Airlines
- Writing down complaints and giving exact resolution period
- Training new team members about the process
[b]Educational Qualification [/b]:
 
- B.Com from Delhi University 2001-200
- Certificate in ‘O’ Level DOEACC, New Delhi
 [b]Technical Skills [/b]:
[b]- Web Technologies [/b]: HTML
[b]- Multimedia [/b]: Adobe Photo shop, Flash
[b]- Offise Suite [/b]: MS-Office 2000 (Expert at Excel)
 [b]Achievements [/b]:
- Received Quality award for par excellence in IBM-Daksh
- Received Perfect attendance certificate in IBM-Daksh
- Received Appreciation championship certificate in IBM Daksh
[b]Extra-Curricular Activities [/b]:
- Won awards for singing at many festivals
- Actively participated in University’s Theatre and Literary Group[/QUOTE]

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