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[QUOTE=Guest;131612]YUVARAJ.N
 nyuvarajeee AT gmail.com

Career Goal
 Obtain a respective career as the Technical support with the utilization of obtained executive and professional expertise. 
Academic Background
Achieved Diploma(DEEE) from SSM Institute of Textile Technology & Polytechnic College (Directorate of Technical Education) in the year of 2006 at Electrical And Electronics as the major subject. Passed Out with 89%
Achieved HSC (+2) from Government Higher Secondary School, Bhavani In Tamil Nadu in the year of 2003 at Biology & Maths as the major subject. Passed Out with 75%
Achieved SSLC (10th ) from Government Higher Secondary School, Komarapalayam -Tamil Nadu in the year of 2001. Passed Out with 87%.
pursuing Bachelors Degree(BCA) from Madurai Kamaraj University in Final Year at Computer Application as the major subject.
 Software Proficiency
[b]Operating Systems  [/b]: DOS, Windows 95/98, XP, NT & Linux
[b]Packages  [/b]: Ms-Office,StarOffice
[b]Web Language  [/b]: HTML,javascript
[b]Web Packages  [/b]: Pagemaker,Flash 8,Adobephotoshop Cs2
Area of Interest
 
Technical Support-Voice
Customer Support-Voice
Team Leader
Professional Excellence Summary
Self-motivated, devoted and decisive management personnel. 
Have excellent analytical as well as Computer Applications features. 
Have knowledge About CRM and Basic Relationship
Have ability in taking up new theories as well as responsibilities
Have in depth knowledge in the respective subject. 
Project Profile 
 [b]Title  [/b]: Micro Controller Based Monitoring System Using Caller Identification
 [b]Environment  [/b]: Micro Controller (8031)
 [b]Role  [/b]: Designing, Coding, Implementing and Testing
 [b]Description  [/b]: In this project to Identify the caller situation (Eg : patient) by using Micro
 controller 8031 IC and puzzer Sound.
Work Experience
[b]Company  [/b]: Mulberry silks Ltd,Bangalore
 [b]Designation  [/b]: Electrical engineer-trainee
 [b]Duration  [/b]: 1yr 10 months(Apr 2006 to Dec 2007)
 [b]Role  [/b]: As Electrical Engineer Trainee, i was be responsible for making sure machinery and equipment runs smoothly.Should work in Textile production machineries. Should do job from fixing machinery(Erectioning) on a Textile production Machineries.i was responsibilty to do monthly maintanance.Trouble shooting the basic Electrical problem and Electrinics Boards.(Especially Rapier looms,yarn Dyieng machines & Power plant).
[b]Company  [/b]: Bombay Rayon Fashion Ltd,Doddaballapur,Bangalore
 [b]Designation  [/b]: Junior Engineer
 [b]Duration  [/b]: 1 yr 4 months(Jan 2008 to Mar 2009)
 [b]Role  [/b]: As Junior Engineer , i was be responsible for making sure machinery and equipment runs smoothly in My shift.Should work in Textile production machineries. Should do job from fixing machinery(Erectioning) on a Textile production.i was responsibilty to do monthly maintance.Trouble shooting Electrical machines problems and Electrinics Boards in PLC based german Textile machineries (Especially Hydro Extractor,Loop steamer,Dyieng machine,Stenter,Jigger etc).My responsible were Making scheduled checks on machinery and parts,Finding and fixing faults and recalibrating instruments,Responding immediately to machinery breakdowns,Allocating work to a team of Electricians.
[b]Company  [/b]: Optimus Global Services(p)ltd,Ambattur in chennai
 [b]Designation  [/b]: Kannada Telecalling agent-Low bal process of ICICI 
 [b]Duration  [/b]: 6 months(April 2009 to Sep 2009)
 Role : My responsibility was the collection of individual accounts which become delinquency of two wheeler and car loan customers.Conducts telephone conversations with these deliquency customers and requested them to make his payment in polite way .should finish targets in with the respective month.Actioning on the different disputes in the account and resolving the issue of the customers and convinced them to make remainig payment.Handled irated customers and provded positive resolution to thier issues.Handled upto infinity buckets customers in ICICI-LOW BAL car/Two wheeler customers.has to maintain customer records in CRM.Must prepare daily reports about daily work schedule as well as Information that can be done every job. have to inform my manager about daily report. 
Company : Haddows D-code solutions,chinthamani,annanagar-chennai
 Designation : Kannada Telecalling agent-Low bal process of GE money finance 
 Duration : 8 months (Oct 2009 to may 2010)
 Role : My responsibility was the collection of individual accounts which become delinquency of Personnal Loan customers.Conducts telephone conversations with these deliquency customers and requested them to make his payment in polite way .should finish targets in with the respective month.Actioning on the different disputes in the account and resolving the issue of the customers and convinced them to make remainig payment handled upto infinity buckets customers in GE MONEY FINANCE Personnal Loan customers.Handled irated customers and provded positive resolution to thier issues .Has to maintain customer records in CRM.Must prepare daily reports about daily work schedule as well as Information that can be done every job. have to inform my manager about daily report. Accordance with the call center policy ,has to maintain Call Quality on every conversation with customers.
Company : First source solutions-perungudi in chennai
 Designation : CCA-Kannada associates-Airtel outbound collection process for bucketzero
 Duration : 7 months(July 2009 to Jan 2011)
 Role : My responsibility was the collection of individual postpaid accounts which become delinquency of Postpaid mobile phone customers.Conducts telephone conversations with these deliquency customers and requested them to make his payment in polite way .should finish targets in with the respective month.handled Bucket Zero customers in AIRTEL POSTPAID MOBILE customers.Has to maintain customer records in CRM. Must inform to manager about daily report &Works.Handled irated customers and provded positive resolution to thier issues. Accordance with the call center policy ,has to maintain Call Quality on every conversation with customers.Maintainig follow-ups with different departments in order to solve their disputes with in TAT regarding customer Network ,billing and other queries.
Company : SPINACH technologies india Pvt.Ltd-perungudi in chennai
 Designation : TSE-novatium computers(Cloud computing) Technical support executive
 Duration : 6 months (Yet to be Working)
 Role : My Role is providing technical support(Voice) service To novatium customers for their computer issue. My responsibities are
Provide client support and technical issue resolution via E-Mail, phone conversation(Inbound or Outbond) and other electronic medium. 
Configuration of client's equipment to connect to the Internet via modem.
Configure client modem to connect to Internet application servers to novatium servers.
Providing training & basic information to clients(Nova customers) in the use of system and applications as related to Novatium computers(CLOUD COMPUTING)
Obtain general understanding of cloud computing and application operations related to company offered services.
Providing information to customers related to OS installation steps,Create New users,application & Etc in Nova systems.
Identify and correct or advise, on operational issues in client computer systems.
Perform creation of new accounts using company provide software tools.
Actioning on the different disputes in the account and resolving the issue of the customers
Handled irated customers and provded positive resolution to thier system issues.
Maintainig follow-ups for their customers complaint with different departments(L2) in order to solve their disputes with in TAT
Maintaining the records and consistainig the productivity.
 Strength
Communication Skills
Creative Presentation
Good Team Player
 Extra curricular Activities
Served at the Project Leader 
Active member of EEE chapter
Won Best Student Award of 2004-2005 in DEEE Dept.
Quiz State level Winner(2 times)
Chess Divisional Runner
Shuttle Badminton Divisional Runner
 Sports & Hobbies
 Hobbies : Listening to music, computer games.
Sports : Cricket Ball Badminton and Chess[/QUOTE]

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