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www.deals4all.net Mumbai : Marketing Manager
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[QUOTE=Guest;131546]SAMEER AGRAWAL Sameer.Agrawal AT network18online.com [b]JOB OBJECTIVE [/b]: To reach at the leading oriented position in a worldwide organization by way of proving may efficiency and hence contributing the maximum possible in my capacity to uplift the company. Academic Qualification - Completed High School from St. Charles-ICSE Board-Shivpuri(M.P) and Senior secondary from Happy Days-CBSE Board. - Completed my graduation(B.com) from jiwaji university Gwalior. - Completed my Post-Graduation(M.com) from jiwaji university Gwalior(Final result awaited. ORGANIZATIONAL EXPERIENCE Around 4 years’ experience in BPO sector under direct supervision of team leaders, managers and various operation heads. Also conducted various activities held to achieve team targets whether monetary or non-monetary March 2008 - Till Date Associated with HomeShop18 Work Profile – - Started with selling, later moved for promotion of company for 9 months, than joined customer service where role is to handle all escalated case, pendency beyond preferred resolution time. - Worked as a support staff in logistics courier coordinating with vendor for customer complaints. - Quality Check- to keep an eye for all wrong escalation from call Centre and within the team. To check all process related information for beneficial of customers. - Product Related information- to keep an eye on those complaints where customer is complaining for a particular product. Those product on which no. of cases are escalated frequently. - Preparing reports on refund cheque and letter making data, mail merging, bounce cheque, no. of closed cases, etc. - Handling legal and consumer forum cases. June 2007 to March 2008 ATS Pvt. Ltd Joined ATS(Advanced Technology Solution) in 2007. Started with hard core selling for TATA AIG(Insurance) and was certified 4 times as best performer in team. Later moved in for new process ABN AMBRO(FEE) process for credit cards worked as a group leader for achieving all sales target from team and certified as best group leader. STRENGTHS - Excellent Communication Skills. - Ability to work effectively, both in a team and independently. - Willingness to learn, to perform & take on Responsibilities and Challenges. - Ability to effectively interact with all age groups. - Hard working and a fast learner with a flair for learning new things.[/QUOTE]
