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[QUOTE=Guest-IJT;131457][b]Name [/b]: Sulagna Halder
[b]Email [/b]: sulagna.halder AT gmail.com
[b]Designation / Skillset[/b] : c,c++,c#,.net,sql server 2008
Project Engineer with 2 years experience in the networking/sofware domain

[u][b]Resume[/b][/u] :
- SULAGNA HALDER
SOFTWARE PROFESSIONAL
Seeking assignments across Software domain
- Dynamic & result oriented professional with rich cross-functional experience of 2 years in managing the entire spectrum of IT Enabled Service related functions including Operations Management, Service Excellence, Technical, Quality Compliance and Team Management .
- Have industrial standard training in .NET and have implemented the knowledge in projects.
- Expertise in software languages like C,C++, C#,.Net
- Worked with WIPRO for 1.5 years and served as a technical specialist and gave technical trainings and resolution to the on job trainees on various networking issues.
- A keen planner and strategist with proven abilities in addressing operational issues, resolving performance bottlenecks with expertise in devising policies & plans for improving business performance and achieving desired objectives and organizational growth
- Expertise in Mobile communication & Industrial instrumentation/ Networking Basics/ Wi-Fi Wireless/ TCP/IP Networking/ Home Networking/ VPN/ Internet Connections /P2P File Sharing/ Network Hardware/ Proxy Servers / Lists/ Windows Networking/ Network Design / IT/ Bluetooth Wireless/ VoIP - Voice Over IP/ Remote Support
- Analytical mind & comprehensive problem detection/ solving abilities with proven ability of achieving service delivery/process targets.
CORE COMPETENCIES
- Quality Operations - Resource Management - Problem Resolution - IT Support- TCP-IP Networking
- Training and Development - Employee Engagement - Program Implementation
________________________________________
TECHNICAL SKILLS
[b]Programming Languages [/b]: C, Data Structure,C++, C#, .Net , ASP .Net, AJAX Framework, ADO .Net, WCF , WPF ,WF
[b]DataBase [/b]: SQL Server 2008
[b]Tools Used [/b]: OneView , Tags ,Citrix, Maximo ,Mainframe , Visual Studio
PROFESSIONAL EXPERIENCE
WIPRO TECHNOLOGIES, KOLKATA 
PROJECT ENGINEER Feb’11-May’11 
- Completed industrial training in .Net , ASP .Net, C# , Sql Server 2008 ,WPF , WCF , WF
- Worked in Visual Studio 2005,2008,2010.
- Implemented the mentioned software languages to develop a high end software dummy project
- The dummy project was to create an e-passport portal
- The project was build on .Net framework with Sql Server as the primary database
IBM INDIA PVT LTD ,BANGALORE (Client¬ - AVIS BUDGET)
IT-HELPDESK 
 Nov’10-Jan’11
- Avis Budget is the 2nd largest car rental company in US
- Maintain the IT infrastructure 
- Provide support to the clients on server issues and mainframe issues
- Maintain the entire Server network and Hardware of the IBM products
- Manage the VPN software of the client
WIPRO LTD, KOLKATA (Client – British Telecom UK/Scotland) May’09-Nov’10 
PIC (Performance Improvement Coach) 
- BT is the largest telecom and broadband provider in UK
- Gave technical assistance to the customer on broadband issues remotely
- Deftly handling 20-30 transition team technicians ,on job trainees and senior tech associates
- Providing regular training sessions on technical issues like networking to the new incumbents while updating the existing ones.
- Working on Excel with Vlookup/formulae/links and Pivot table to collate and maintain their data
- Expertise in conducting Vitality Training for Floor Technicians
- Trained on network architecture based on OSI model.
- Worked on interfaces between the network layers like Microsoft Windows’ Winsock
- Improved ISP support and crisp resolutions. Hence worked on optical fiber, Ethernet, wireless LAN, HomePNA network connections.
- Devised Networking training sessions and materials.
- Taking training sessions on various software applications.
[b]Achievements [/b]:
- Was the NUMERO UNO technician on the floor and was certified the best technician for External Problem Resolution.
- Was promoted as a Resolution Expert just after 6 months of calling owing to the good scores and results and consequently as a Resolution Specialist {L2} after 3 more months.
- As a Resolution Specialist (TECHNICAL FACILITATOR) was given the responsibility to handle Transition Queue to get the best people on the shop floor as process knowledge, training all were very important.
Senior Associate - Tech Support and Networking Solutions 
Associate - Tech Support and Networking Solutions 
Technical Trainee 
________________________________________
ACADEMIA
B.Tech (Electronics and Instrumentation), Future Institute of Engineering and Management, WBUT, 2009
12th,Carmel, WBCHSE, 2005
10th,Carmel, WBBSE, 2003
________________________________________
ACADEMIC PROJECT
“Implementation of RS-232 protocol of the physical layer in ISO-OSI architecture using microprocessor 8085”
________________________________________
TRAINING ATTENDED
Undergone a vocational training program under BSNL KOLKATA on ISP process, Networking, LAN, WAN, Switching system, OSI model, Satellite Communication. ________________________________________
[b]Date of Birth [/b]: 10th April 1988; Languages Known: English, Hindi, Bengali
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[b]More Information about this submission and submitter [/b]:-
___________________________________________________
[b]Submission ID  [/b]: 4353875
[b]Date & Time  [/b]: 10th Jul 2011 12:09 PM (UTC)
[b]IP Address  [/b]: 14.99.0.219
[b]Browser Info  [/b]: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; GTB6.6; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; MASM; .NET4.0E; InfoPath.2; .NET4.0C)
Predicted Country []: --[/QUOTE]

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