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[QUOTE=Guest-IJT;130971][b]Name [/b]: RICHARD NAVARAJ DAVID
[b]Email [/b]: richard_david30 AT yahoo.com
[b]Designation / Skillset[/b] : SENIOR DUTY MANAGER

[u][b]Resume[/b][/u] :
 
OBJECTIVE
I hope to emerge as an exemplary manager through using my skills and expertise to the benefit of my employer, while aiming at advancing my career. I also hope to motivate staff members working under me to not only work as a team, but also to give their best while attending to clients. With this, I hope to keep the existing client s, while attracting new ones to the establishment.
EDUCATION
[b]1994 – 1995  [/b]: Institute of Correspondence studies, Hyderabad, India, Diploma in Hotel Management.
[b]1994, March  [/b]: Passed Higher Secondary Course Certificate
Examination XIIth Std at St. Josephs Boys Higher Secondary School, 1 Coonoor, The Nilgiris.Tamil Nadu, India.
[b]1992, April  [/b]: Passed Anglo Indian School Leaving Certificate
Examination (Xthstd) at Stanes Higher secondary School Coonoor, the Nilgiris, Tamil Nadu, India.
[b]Others  [/b]: Posses knowledge in Computer, Microsoft Windows, 
 Tally and Worked on IDS system data
ADDITIONAL ACHIEVEMENTS
 [b][/b]: Captained the School Sports Team, Participated in
 Dramatics, Debates, and Singing.
 
 Attended various seminars and training sessions during work with Mc Donald’s Jeddah
 Attended Seminar with Bahrain Institute of hospitality and retail “Service Culture that Sizzles and Succeeds” – conducted by professor Ron Kaufman.
HOBBIES 
  [b][/b]: Playing, and watching Cricket, Gardening, Listening to
 Romantic music and cooking.
WORK EXPERIENCE
[b]Present Company  [/b]: Hotel Royal Palms
[b]Location  [/b]: Aarey Milk Colony,Goregaon East,Mumbai,India
[b]Designation  [/b]: Duty Manager
[b]Reporting to  [/b]: Front Office Manager
[b]Period  [/b]: Presently Employed Since January 2011.
ADDITIONAL WORK EXPERIENCE
[b]Company  [/b]: BEST WESTERN JUFFAIR HOTEL
[b]Location  [/b]: Juffair, Kingdom Of Bahrain
[b]Designation  [/b]: Duty Manager
[b]Reporting to  [/b]: Director Operations
[b]Period  [/b]: November 2007 – December 2010.
MY ROLE
- To be responsible for welcoming of guests and handling complaints..
- To inspire staff to always put customer needs first and consistently display a professional and friendly attitude.
- Supervision of all departments– front desk operations, reservations, guest relations, housekeeping, maintenance, bell desk and security.
- Monitor the customer accounts and always co-ordinate with the finance department.
- Apply and ensure the application of sales strategy to maximize occupancy.
- Co-ordinate with the reception team, organizing its work and schedules.
- To train and motivate the members of the front desk team.
- To manage check-in and checkouts, daily billing, and payments.
- Adapting and coping with diversity of customer needs.
- To ensure that all hotel standards and procedures are applied.
- Perform the daily checklist and report the same to Operations Director.
- Maintain teamwork.
[b]- Company  [/b]: Vallerina Hotel , Khandala, Mumbai
[b]Location  [/b]: Mumbai
[b]Designation  [/b]: Duty Manager
[b]Reporting to  [/b]: Front Office Manager
[b]Period  [/b]: January 2005 – October 2007.
- Company : MC DONALDS
Location : Jeddah, Kingdom of Saudi Arabia.
Designation : Swing Manager
Reporting to : Restaurant Manager
Period : April 1998 – Dec 2004
MY ROLE
- Floor Control- Control of Staff, Product and Equipment.
- Maintain the Quality, Service and Cleanliness standard of the restaurant as per Mc Donalds International Standard.
- Train newly hired Service Crew.
- Perform the daily managers checklist and report the same to the Restaurant Manager.
- Conduct Pre- Shift Meeting on a daily basis.
- Solve customer problems.
- Implement employee action against misconduct or violation of company policies.
- Maintain smooth business operation by co-ordinating with all departments.
- Perform daily inventory and report all discrepancies to the Restaurant Manager.
- Monitor front counter sales and drive-thru sales.
- Company : HOTEL LORDS PARK,
Location : Coimbatore, Tamil Nadu, India
Designation : Front Office Supervisor
Reporting to : Front Office Manager
Period : February 1997- October 1997
MY ROLE
- Guest Relation
- Handle Reservation, Check In and Out
- Handle Guest Queries and Complaints
- Telephone Operator
- Co – ordinate with other departments like Room Service, Bell Desk, Restaurant and Housekeeping
- Company : LANDMARK
Location : Coimbatore, Tamil Nadu, India
Designation : Sales Assistant
Reporting to : Shop Manager
Period : April 1995 – February 1996
MY ROLE
- Attended to Customer needs.
- Computerized Billing
- Handle Inventory and purchases
- Change Display to Promote Sales
- Guest Relation
- Handle Reservation, Check In and Out
 
I Richard Navaraj David , Certify that all the above personal information mentioned is true.
REFERENCE
1). Mr. Rajkumar Richard,
Assistant Pastor,
NEC Church,
Manama,
Kingdom Of Bahrain.
 
2).Mr. Sujay Uchil,
Director Operations,
Best Western Juffair Hotel,
Manama,
Kingdom Of Bahrain.
 
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More Information about this submission and submitter:-
___________________________________________________
Submission ID : 4251861
Date & Time : 14th Jun 2011 4:11 PM (UTC)
IP Address : 115.111.192.179
Browser Info : Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; GTB7.0; InfoPath.2; InfoPath.1)
Predicted Country : India[/QUOTE]

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