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Gopal Group Delhi : Guest Relationship officer
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Gopal Group Delhi : Guest Relationship officer
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[QUOTE=Guest-IJT;130221][b]Name [/b]: julie kumari singh [b]Email [/b]: julie_niraj AT yahoo.com [b]Designation / Skillset[/b] : AS ASST. MGR IN ILBS DELHI [u][b]Resume[/b][/u] : CURRICULUM-VITAE Experience Summary Professional with around 10 years of experience in Management of Core Non Medical Areas relating to patient care & in Support Services in various areas of Health Care Sector, with excellent communication skills. OBJECTIVE To secure a challenging position in the organization that will allow my healthcare management skills and experience to be applied giving me full scope to implement my knowledge and intelligence for the betterment and upliftment of the organization. PROFESSIONAL EXPERIENCE - Worked as a Management Trainee in Indraprastha Apollo Hospitals, New Delhi. - Worked as a Assistant Superintendent in Midnapore Medical College Hospital under Government of West Bengal from April 2002 to January 2004. ( Salary – Rs 1,20,000/- per anum) - Worked as a Floor Manager (IPD) at Jaipur Golden Hospital, Rohini, Delhi from February 2004 to Sept. 2005.(Salary - Rs 96,000/- per anum) - Worked as a Floor Manager (IPD) as well as Liasion Officer at Rajiv Gandhi Cancer Institute, Rohini, Delhi since Oct. 2005 to Jun .2006.(Salary - Rs 1,80,000/- per anum) - Worked as Front Desk Manager at Shri Balaji Action Medical Institute, Paschim Vihar, New Delhi since August 2006 to June 2008. ( Salary - Rs 1,98,000/- per anum) - Presently working as an Assistant Manager (Adminstration/ Operations) in Institute of Liver & Biliary Sciences, D-1, Vasantkunj, New Delhi since June 2008 till date.(Salary- Rs 7,50,000/- per anum) PROFESSIONAL QUALIFICATION - Post Graduate Diploma in Health care & Hospital Management from Indian Institute of Social Welfare & Business Management Kolkata secured 70% marks. (Session 1999 - 2001) - B.Sc in Zoology Hons. securing Ist class (session 1995-1998) JOB RESPONSIBILITIES as Assistant Manager (Admn/Operations) in institute of Liver & Biliary Sciences [b]1. Dynamic and result oriented professional, Offering over 10 years of experience across Operations, Administration and HR Management activities [/b]: currently spearheading as Assistant Manager(Administration/Operations), Supervise day to day Operations in the Hospital, Administration & Operations with Institute of Liver and Biliary Sciences (An Autonomous Society Under Government of Delhi. 2. Responsible for implementation of Institute’s policies with respect to administration of in-patient services, smooth functioning of ancillary services like housekeeping, laundry, Bio-Medical waste disposal & Mortuary services and Front Desk , Billing & Cash Management. 3. Key competency in Housekeeping Management, Administration, Front Desk operations, Billing and Cash Management and Liaison; Prolific team leader with proven ability to build and groom team into cohesive units of performers. Strong track record of managing large contingent manpower. 4. Key competency in setting up of newly built wards and departments of Institute of Liver & Biliary Sciences in co-ordination with Biomedical Engineering Department as well as Maintenance Department. [b]5. Possess personal traits of punctuality, perseverance and diligence [/b]: Exceptional communication, analytical and co-ordination skills; ability to use sound decision –making skills and effectively perform in self directed work environment. 6. Motivated and goal driven with strong work ethics, constantly striving for improvement coupled with excellent Administrative aptitude with an eye for detail and the commitment to offer quality work. 7. Overall supervision of Housekeeping activities including Men and Material of Facility Management.Responsible for training the Housekeeping staff in areas of infection control, Bio-medical waste disposal and ensure prevention of hospital acquired infection by maintaining a clean and hygienic environment in the Institute. Supervision the medical waste disposal and in coordination with infections control nurse carry out monitoring and surveillance of HAI. 8. Responsible to Plan,Organize, Control, Co-ordinate and execute orders relating to all the Patients welfare activities. 9. Conceptualizing and implementing strategies and plans for the welfare of employees while ensuring optimum utilization of available resources to accomplish organization’s goals; also responsible for monitoring attendance, Leaves, Transfer and other related matters. 10. Efficiently Liaising coordinating and handling correspondence with various Govt. agencies, civil administration, auditors and courts to ensure flawless business operations. 11. Adept at performance appraisal and counseling, efficiently monitoring the performance of employee, developing and arranging training sessions to keep their skill Level up to date 12. Responsible for working in achieving and maintaining high standards of quality for NABH &JCI accreditation. 13. Maintainence of record of all legal certifications required as applicable to the hospital and through periodic check and timely action for issue / renewal, she shall ensure that the hospital is in full compliance of all legal provisions of all the time in coordination with the DHO (Medical). CORE COMPETENCIES General Administration Front Office Management Manpower placement Training& Development Billing and Cash Management Linen & Launday management Handling TPA & Corporate Desk Ward Management and Patient Satisfaction Liaison/Coordination with TPA’s & Corporates for outstanding payments JOB RESPONSIBILITIES as Front Desk Manager in Shri Balaji Action Medical Institute, Paschim Vihar, New Delhi - To report to the Medical Superintendent regarding any problems encountered in patient care & patient satisfaction. - Performing liaison and coordination work and monitoring various functions including front desk operation and guest relationship - To carry out internal audit in different departments in the hospital. - To ensure prompt preparation of beds before patient is taken to room/beds. - To liase with the Linen and Laundry executive for quality washing of bed sheets, pillow covers, towels other linen. - To maintain liaison with Nursing Staff/Consultants & Resident Staff. - To maintain liaison with dietician & ensure supply of diet as per requirements of patients illness. - To liase with housekeeping executive & ensure cleanliness of ward/toilets etc. - To control the Ward/House keeping staff & to ensure compliance of their duties. - To ensure timely reminder to cash patients about their credit & recovery of charges. - To visit all cash patients at least once a day & attend to their complaints promptly. - To ensure timely & prompt discharge of patients & documentation in respect of Admission/Transfer/ Discharge are in order & updated. - To obtain comments/observations of the patients in regard to service provided by the hospital during hospitalization at the time of discharge & analyse them & the analysis to be sent to the individual departments so that the defects are rectified. - To ensure that there is a proper manning round the clock at the front desk. - To ensure that there is a genuine billing for the patients & provide them satisfactory explanation at the time of query. ACADEMIC QUALIFICATION - 12th from C.B.S.E. Board securing Ist class. - 10th from I.C.S.E. Board securing Ist class. COMPUTER LITERACY - `O` Level from DOEACC - MS-Office - Internet Application STRENGTHS - Good Communication skills, Spirit of Team work, result oriented. ACHIEVEMENTS - Participated & Presented paper in the Seminar on Health Care Policy issues in the changing economic scenario in India and Neighboring Countries in the new millennium. - Won several prizes in debate & elocution contest & organized various events. Kho-Kho Team Captain in School. I hereby declare that all the above information given is true to the best of my knowledge and belief. [b]Date [/b]: [b]Place [/b]: (JULIE KUMARI SINGH) References 1. Dr Girish Chandra Deputy Head Operations (Medical) Institute of Liver & Biliary Sciences, D-1, Vasant Kunj, New Delhi 2. Dr Y.P. Bhatia Managing Director Astron Hospital & Health Care Consultant Pvt Ltd, Surya Kiran Complex, Old Mehrauli Gurgaon Road, Gurgaon (Haryana) 3. Dr Amar Singhal Senior Consultant & Cardiologist, Department of Cardiology, Shri Balaji Action Medical Institute, Paschim Vihar, New Delhi ------------------------------------------------------- [b]More Information about this submission and submitter [/b]:- ___________________________________________________ [b]Submission ID [/b]: 4271868 [b]Date & Time [/b]: 19th Jun 2011 6:15 AM (UTC) [b]IP Address [/b]: 122.173.254.10 [b]Browser Info [/b]: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) Predicted Country : India[/QUOTE]
