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Ambica Empire Chennai : Banquets Sales Executive
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Ambica Empire Chennai : Banquets Sales Executive
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[QUOTE=Guest-IJT;129707][b]Name [/b]: PRAVIR HAZRA [b]Email [/b]: pravirhazra AT gmail.com [b]Designation / Skillset[/b] : VP / CORPORATE GENERAL MANAGER / GENERAL MANAGER Dear Sir, This is in reference to your advertisement, I am pleased to offer my candidature for the position of VP / Corporate General Manager / General Manager. I have hands on experience of working in Resort / Business Hotels in major cities of India. Presently I am working for an International Brand "Ramada Worldwide" and located in New Mumbai. I have also been associated with four hotels as head of pre-opening team. I am also closely involved in Sales & Marketing and business development / relationship building. I am looking for a suitable change and would like to get associated with your prestigious group. Solicit an opportunity to meet you in person. Kindest regards. Yours truly, Pravir Hazra [u][b]Resume[/b][/u] : Objectives Seeking challenging position as Hotel General Manager in reputed hotel in order to use all my skills and experience towards the growth of the hotel business. Professional Summary & Exposure - An astute professional with 28 years’ of experience in the Hotel Industry, at national level. - Managing administration budget to ensure effective delivery of services and day to day operations, including Housekeeping, Front Office, Floor Management, Engineering and Sales & Marketing. - Strategizing business directions, ensuring profitability in line with organizational objectives. Formulating business plan for overall development & accomplishment of top and bottom – line profitability. - Designing, developing and implementing strategies to exceed revenue budgets, increase in footfalls, relationship building and brand loyalty. - Adept in executing organization plans, facilities and strategies. - Monitoring and standardizing hotel facilities and operation. Scheduling preventing maintenance & renovation, expansion and restructuring the existing unit. - Devising and carrying out all the Sales & Marketing operations in line with the macro and micro business plans. - Organizing training & development programs to sharpen the skills and knowledge of team members. - Strictly dealing with the safety and traffic violence. - Commendable records in managing various hotels & resorts. - Extensively traveled within India and abroad for developing business, developing networking and relationship. - Floor management concept. Where every floor is provided with Reception and Butler service; having single point contacts. Operations Management - Setting service standards and guidelines that serves as a benchmark for excellent service delivery - Framing and defining work direction {job mapping} for associates. Able to assign duties to the co-workers. - Organizing implementation of systems to achieve maximum efficiency in various operations. - Maximizing of revenue of core profit generating areas. - Establishing cost effective hotel operations. Budgeting for consumables and manpower. - Exercising & monitoring of cash flows, including close check on timely recoveries of outstanding. - Effective control system and audit on minimum par stock in stores and contracting process. - Ensuring, the compliances for all statutory safety norms involving guest and staff. - Corporate and social responsibilities, duty towards the society, etc. - Understanding guest requirements and designing make to order services and facilities. - Maintaining records of customers being creating database which is used for future reference. - Arrange different programs of specialist to motivate the staff. - Scientifically selection of staff. Grooming and imparting –need based training {related to – values, policies and job}. - Timely review of performance and appraisal. - Support to attain service excellence and team-work. - Motivation, retention and assured security for committed employees. Career Contour Designation and Organisation Tenure Corporate General Manager, Ramada Navi Mumbai, Navi Mumbai December 2010 till present date Country Manager – Key Accounts, Sayaji Hotels, {Indore, Pune, Vadodara} August ‘07 to November ’10 {3.4 yrs.} Director Operations, Surya Palace Hotel, Vadodara {Gujarat} November'06 to July’07 {8 months} Deputy General Manager – Corporate Sales & Marketing, Kohinoor Group, Mumbai January'04 to October'06 {2.10 yrs} Resident Manager, Kohinoor Continental, Mumbai October'99 to December'03 {4.3 yrs} General Manager, Rajmudra – Restaurant & Banquets, Mumbai July'98 to September'99 {1.1 yrs} General Manager, Hotel Rugby Ltd., Matheran, Maharashtra November'95 to June'98 {2.8 yrs.} Director Operations, Sayaji Hotels, Indore {Madhya Pradesh} August'94 to April'95 {9 months} Accommodation Manager, Hotel Surya Palace, Vadodara {Gujarat} August'90 to July'94 {4 yrs.} Director Operations, Sayaji Hotels, Vadodara {Gujarat} March'89 tJuly'90 {1.4 yrs} Assistant Manager, Hotel Surya, Vadodara {Gujarat} November'81 to Feb.’89 {7.4 yrs.} Highlights - Proficiently established the Sayaji Indore, Club Project to the operational level from the inception level within a short span of 8 months. - Heading pre-opening operations of four successful hotels. - Efficiently conceptualized and setting up a complete recreation club for the first time in India as a part of the hotel property, during the tenure with Sayaji Hotels, Indore. - Selected for a special assignment by Sayaji Hotels, for starting operation of the new project to be set up in Dubai. - Actively instrumental in providing minimum about 40% growths in the occupancy with organizations I have been associated. - Exceeded the revenue targets by 20% and achieved cost reductions of 10%. - Independently managed renovation of guest rooms during my association with Hotel Surya and Surya Palace. - As a part of the Training program, I underwent extensive training i.e. Guest Satisfaction System, Time and Motion study, Moments of truth, and Internal Customers & Communication skills. Initiated competency development program for the team. - Resolved a long standing existing major labour dispute, which was settled peacefully by me during my tenure with Kohinoor group. It was critical in nature and un-resolved for 5 long years and staff practicing into act of non-cooperation /indiscipline during operation. This operation brought applause from management and special appreciation letter was signed & issued by Chairman cum Managing Director - Mr. Unmesh Joshi. - Profitably exceeding targeted revenue by 35 % in Hotel Rugby Ltd. Academic Credentials Diploma in Hotel Management - Securing 76.60% marks Management Studies Promotion Institute, Gurgaon, New Delhi Preparatory Commerce - 1974 M S University, Vadodara Workshops Attended Workshops attended Details Sales & Marketing of Standalone Properties 6 days' workshop from Management Development Institute, Gurgaon Concept Marketing & Yield Management 2 days' workshop at Leela Kempenski Professional Selling Skills 2 days' workshop Motivation & Team Building 2days' workshop Customer Care & Service Excellence 2 days' workshop Personal Effectiveness 2 days' workshop Negotiation Skills 2 days' workshop Interviewing Skills 2 days' workshop Business Communications & Presentation Skills 2 days’ workshop Managerial Effectiveness 2 days’ workshop Multi Tasking, assertiveness, Problem Solving & Time Management 2 days' workshop, Quest Consultancy Services - By Mr. Muttu Swamy Crisis Management Mr. Neil Vaz Crowd Management Mr. Neil Vaz First Aid Dr. Saini Fire Prevention & Fire Fighting Fire Brigade Officials Personal Safety & Social responsibility Fire Brigade Officials IT Skills - MS Excel, MS Words, MS Power Point References are available on request. ------------------------------------------------------- [b]More Information about this submission and submitter [/b]:- ___________________________________________________ [b]Submission ID [/b]: 4220798 [b]Date & Time [/b]: 7th Jun 2011 5:57 AM (UTC) [b]IP Address [/b]: 120.138.109.246 [b]Browser Info [/b]: Mozilla/5.0 (Windows NT 5.1; rv:5.0) Gecko/20100101 Firefox/5.0 Predicted Country ;: India[/QUOTE]
