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[QUOTE=Guest-IJT;129235]Ms.ERICA D’SOUZA Fairmont Bab Al Bahr Between the Bridges P O Box No 114304 Abu Dhabi U A E [B]Tel No [/B]: +971 0554159804 [B]E-mail [/B]: erica.dsouza AT fairmont.com [B]Date of Birth [/B]: 11th April, 1988 [B]Objective [/B]: Seeking challenging position where my skills and experience will significantly contribute to a recognized, substantial, and dynamic company [B]Work Experience [/B]: - Fairmont Bab Al Bahr, Abu Dhabi (September 2009 – Present) In Room Dining Order Taker - The Oberoi Hotel and Resorts, Mumbai (1st May06 – 10th Oct 06) Industrial Trainee Food and Beverage, food Production Educational Qualifications Masters in Business Administration (2009-2011) Mumbai University Appearing BSc in Catering and Hospitality Administration (2005- 2009) Alagappa University First Class Higher Secondary Certificate (2004-2005) Maharashtra State Board First Class Secondary School Certificate (2002-2003) Maharashtra State Board First Class [B]Preferred Area of Employment [/B]: - Sales And Marketing - Human Resource - Food and Beverage Service Skills and Proficiencies - MS Office - Written Communication - Guests Service - Interdepartmental Coordination - Internet Research - Telephone Reception - Transcription - Excellent Typing Speed - Strong Presentation Skills, Both Orally And In Writing Responsibilities for My Current Position (In Room Dining Order Taker) - To inform guests about all other hotel services and promotions upon request - To maintain good working relationships with all fellow colleagues - Keep an up-to-date knowledge of the menu, beverage list and wine list. - Maintain the telephone etiquette at all times. - Take guest orders accurately, honor all special requests. - Give appropriate preparation and delivery times. - Enter guest orders in Micros POS - Communicate all incoming orders to servers properly. - Keep track of all incoming and outgoing orders on floor sheets. - Maintain an accurate balance of your bank. - Close checks accordingly upon return of servers. - Do courtesy call backs - Handling guest inquiries and complaints. - Run Shift end Micros reports - Pay out Tips and Gratuities - Drop cash payment [B]Achievements [/B]: - Worked as a member of the pre opening team for Fairmont Bab Al Bahr and received a certificate for the same. - Currently a part of the Green Team for Fairmont Bab Al Bahr - Completed Ms Office and received a certificate for the same - Have been the Trainer for the new colleagues joining the department. - Successfully completed the essential food safety and training programme. - Successfully completed the fire training programme. - Secured highest marks in front office in First Year, 2005, Secured second rank in First Year, 2005 - Awarded certificate for national women’s entrepreneurship networking exhibition - Awarded certificate for the best student of Second Year, 2006 - Functioned as the General Manager for the “Holi” theme lunch in Second Year, 2006 as the Executive Housekeeper for the Valedictory Eve 2008, as a member of the “Christmas” theme lunch, as a member of the “Tadka” theme in the housekeeping department, as a member of the Rajasthani theme in the house keeping department. Functioned as a class representative in Second Year, 2006 - Won a bronze medal in discuss throw in Second Year, 2006 - Nominated as the Best Student of the class in First year, 2005 - Nominated as the colleague of the month for the August 2010 [B]Hobbies [/B]: - Reading Books, Traveling, Playing Sports, Listening to Soft music, Browsing the internet. [B]Languages Known [/B]: - English, Hindi, Marathi, Konkani [B]References [/B]: Mr. Sreejtih Sasikumar In Room Dining Manager Fairmont Bab Al Bahr [B]Tel [/B]: +971 0566488215 [B]Email id [/B]: sreejith.sasikumar AT fairmont.com Mr. Biji John Asst Manager Elements Fairmont Bab Al Bahr [B]Tel [/B]: +971 0504672386 [B]Email id [/B]: biji.john AT fairmont.com Erica Dsouza Erica D’souza Fairmont Bab Al Bahr Between The Bridges P O Box 114304 Abu Dhabi, U.A.E [B]Phone Number [/B]: +971 0554159804 [B]Email [/B]: erica198820 AT yahoo.com [B]Dear Sir/Madam [/B]: This letter is to express my interest in discussing the mentioned Position posted on the Company web site/Mail. The opportunity presented in this listing is very appealing, and I believe that my experience and learning will make me a competitive candidate for this position. [B]The key strengths that I possess for success in this position include, but are not limited to, the following [/B]: * Provide exceptional contributions to customer service for all customers. * Strive for continued excellence. * Strong communication skills. * I am a self-starter. * Eager to learn new things. * Received a grade "A" in Computer Knowledge - MS OFFICE * An excellent team player You will find me to be well-spoken, energetic, confident, and personable, the type of person on whom you will rely. I also have a wide experience of the type that gives you the versatility to place me in a number of contexts with confidence that the level of excellence you expect will be met. Please see my resume for additional information on my experience. Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity. Sincerely, Erica Dsouza[/QUOTE]
