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Grand Residency Mumbai : Sous Chef, Catering
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Grand Residency Mumbai : Sous Chef, Catering
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[QUOTE=Guest-IJT;128816]hi, Good Morning, My Name Is Shakti Singh Bishnoi. I Have Done Diploma From IATA Organistion In Airfare & Ticketing & Tour Packages. (Level 1 Foundation). I Am Looking For a Job In Airlines & In Airport. Shakti Singh Bishnoi [B]Contact No [/B]: 9041677904/ Email: shaktybishnoi AT gmail.com Professional Synopsis To become a part of dynamic and leading service organization as an Executive to provide quality services to the guests and customers and other personnel to enhance their functionality and also a chance to employ my experience in the best interests of the organization. Organizational Details 10 April 2008 to 10 July 2010 worked with Success Kreators, Chandigarh Designation : Senior Executive Production [B]Responsibilities [/B]: - Taken Interviews of Promoter to Performer’s - Made All Arrangements Of All Type Of Events. - Mailing / Reporting Work. - Racy In Venues For Clients By Clicking Photographs & To Understand Venue. - Team Handled Of about 6 members. - Done Meetings Regarding Work With Clients. - Kept Good Relations With The Clients. - Made Presentations On Power Point of Events & Brand Promotions After Every Event. (To Report Client) - Types of Events, Activities Are Handled by Me (Road show, Fashion Shows, School Activities, Mall Activities, Product launch, Seminars, Market Activities. 26 December 2006 to 4th April 2008 with Tech Mahindra Designation : Customer Care Executive [B]Responsibilities [/B]: - Analysis of wrong capturing of complaint generated by Front end. - Ensuring customer satisfaction by way of quick resolutions and responses. (With call backs /resolutions of issues). - Ensuring adherence to Service Level Agreement (SLA) at all times. (Reviewing Tats with other departments). - To maintain very high levels of successful contacts for closures of complaints and follow-ups - Sharing the Root Cause Analysis with related departments for reduction of complaints per sub base. - CS-customer satisfaction to be achieved as per the targets set - Generating and analyzing reports and a detailed analysis of complaints received. - Analysis of wrong capturing of complaint generated by Front end. - Ensuring customer satisfaction by way of quick resolutions and responses. (With call backs /resolutions of issues). - Ensuring adherence to Service Level Agreement (SLA) at all times. (Reviewing Tats with other departments). July to December 2006 with DRIT Planet Pvt Ltd Designation : Customer Care Executive [B]Responsibilities [/B]: - Worked with Dr. IT Planet Pvt. Ltd. For Tata Teleservices Outbound process. - To Provide Information About New Tata STD Booth Product. - Supervise staff of 5 employees performing duties such as interviewing/hiring, scheduling and payroll - Project management of technical and non-technical projects - Delegated suggestions and duties to other team members regarding opportunities for improvement in work-related tasks and processes Software Education - Ecrm (Customer Relationship Management) - Galileo - Amadeus - HLR (Home Location Register) Academic Qualification - 10th from CBSE Board, From Saint Soldier Int. School - 10+2 from National Open School (NOS) - Completed Diploma From IATA(International Air Transport Association) In Foundation Level One From Chandigarh - Completed Course From HERO MIND MINE For Spoken English. - Have complete knowledge of Excel, Word, and internet applications. Personal details [B]Date of Birth [/B]: 28th Jan1987 [B]Gender [/B]: Male [B]Height [/B]: 5’10 [B]Passport Validity [/B]: 2014 [B]Age [/B]: 23 [B]Languages Known [/B]: English, Hindi, Punjabi [B]Present Address [/B]: #601 Sector 4, Panchkula, Haryana[/QUOTE]
