Help
Home
Search the Forum
You are Here :
Forum
Careers
Finance Accounts, Tax, Audit
www.ddgroup.in DD Group Delhi : Finance, Account
Ask Question / Post resume
Post a reply to the thread:
www.ddgroup.in DD Group Delhi : Finance, Account
Your Message
Your Username:
Click here to log in
Notes:-
1) You can copy and paste your full resume in the box below.
2) Or you can ask your question. We try to answer, as far as possible.
Title:
[QUOTE=Guest-IJT;128319]Rajendra S. Desai Email : rajdesai1984 AT gmail.com KEY SKILLS :- Understanding the task at hand, and putting efforts to complete the task with efficiency and on time. Ability to perform in a group. OBJECTIVE:- To use my analytical skill, ability to communicate ideas, commitment to perform quality work and relevant experience to improve efficiency and make the most of my professional expertise. PROFESSIONAL EXPERIENCE :- Caliber Point, Mumbai. Designation : Specialist (Band 1) Duration : Mar-2009 Till Date Responsibility : 1. Analysis and processing of medical data related to medical professionals in the U.S. 2. Maintaining and updating doctors, Nurses, Pharmacists profile in the client medical database. 3. Calling various types of medical practitioners in the U.S to confirm their professional speciality as well as their practice location in order for us to update the client medical database. 4. Proposing and implementing new ideas and initiatives within the process. 5. Performs other miscellaneous activities along with QC of database and documentation as required 6. Conduct Process Training. 7. Allocation of work to team member on date to date basis 8. To review task assigned to members and ensuring its meeting quality standards 9. Generating Reports like Dashboard, Maintenance of analyst report. 10. Attending client call in weekly basis 11. Updating status of the work to client through mail in case of deadline work. 12. Developed and maintained client relationship, ensured quality and performance, Reported the same on calibration calls and weekly reports 13. Acting as a SPOC( Single Point Of Contact) in the team. Convergys, Mumbai. Designation : Sr. CCO. Duration : Mar-2007 Feb-09. Responsibility : 1. Resolve queries of dealers pertaining to service provider. 2. Responsible for the bridge programme (2 weeks after process training) i.e. the Work Support group of every New Hire batch. 3. Developed and maintained client relationship, ensured quality and performance, reported the same on calibration calls and weekly reports. 4. Take a proactive role for improved performance and development of strategies for meeting goals. Reliance Infostream, New Mumbai. Designation : CSA. Duration : Apr 2005 Feb 2007 Responsibility : 1. Generating dialer reports. 2. Facilitating refreshers and coaching new agents on the floor. 3. Make and maintain reports to monitor performance. EDUCATIONAL QUALIFICATION :- Year Exam University Class 1999 Secondary School Certificate Mumbai Second 2001 Higher Secondary Certificate Mumbai Second 2004 B. Sc Nagpur Second COMPUTER PROFICIENCY :- Operating System : Windows 95/98, MS-DOS. Packages Known : MS-Office[/QUOTE]
