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[QUOTE=Guest-IJT;128254][b]Name [/b]: Rochelle Sequeira
[b]Email [/b]: rochellesequeira6 AT gmail.com
[b]Designation / Skillset[/b] : HR/ Admin/ Customer Service
Dear Sir,
I am a Customer Support Professional with above 4 years of experience in Customer Support Role in various Industries
As a Customer Support Professional, I possess excellent interpersonal and communication skills, along with strong research and data compilation skills and exceptionally fast and accurate data entry skills essential to ensuring accurate written communications and data reporting.
With extensive experience supporting all levels of a department and working directly with external vendors, I take direction well and can complete a heavy workload and complete projects under minimal supervision.
If you feel there is a mutual interest, I would welcome the opportunity to meet with you to learn more about your company, the requirements of the position, and how my qualifications would be a good fit.
Thank you in advance for your time and consideration. I look forward to hearing from you soon.
Sincerely
Rochelle P Sequeira

[u][b]Resume[/b][/u] :
 
[b]OBJECTIVE [/b]:
Seeking a position using my extensive knowledge and successful experience in customer support and service within a company of repute.
[b]WORK EXPERIENCE [/b]:
1. CONCEPTUAL MEDIA SOLUTIONS.
[b]Post [/b]: Business Development Officer. August 2010 till date
Conceptual Pictures provides communication professionals with an indispensable resource for searching, purchasing and downloading royalty-free and rights-managed images.
Masterfile is a visual content provider – 3rd largest independent international stock photo agency – with a large collection of Rights-Managed and Royalty –Free photos and illustrations by world-class artists covering a wide range of subjects.
[b]Responsibilities [/b]:
- On a daily basis need to interact with clients.
- Fixing appointments where in need to introduce my company and our products.
[b]Achievements [/b]:
- Made sure I have met the targets given to me on a daily basis.
- Maintained a good image with clients for future business with the company and have lived up to their expectations.
- Done my best in fulfilling all the requirements given to me.
2. AUXANO TECHNOLOGIES PVT. LTD., Mumbai, India
[b]Post [/b]: Project Coordinator
March 2009 till February 2010.
Auxano delivers specialized services like Business and Web Analytics Consulting, Customer Care, Order Processing, Telemarketing and Digital Asset Management to a wide range of customers from Healthcare and Publishing Industry, to name a few Novartis, Dowden Health Media, Lebhar Friedman etc.
[b]Responsibilities [/b]:
- To provide Internal and External customers with accurate information regarding Novartis Vaccines.
- To Handle telephonic enquiries and cross selling Novartis Vaccines.
- To provide customers with monthly Analytics Reports using the tools.
- To help coordinate with the team of developers and designers project related queries.
[b]Achievements [/b]:
- Being consistent in providing accurate information to all internal and external customer’s regarding the company’s product and services.
- Handled and coordinated with different teams to meet the required targets within the given SLA’s.
3. ABU DHABI COMMERCIAL BANK (ADCB), Abu Dhabi, UAE
[b]Post [/b]: Senior Team Member
September 2007 till January 2008
[b]Responsibilities [/b]:
- To provide Internal and External customers with accurate information regarding ADCB products.
- To Handle telephonic enquiries and cross selling of ADCB Retail Banking products.
- To provide correct information to all customers regarding their accounts, credit - card, loans etc.
- To answer customer queries and resolve simple complaints immediately.
- To cross sell various retail banking products and generate leads.
- To capture complaints and forward them to Service Quality Team.
- To be customer focused and answer customer queries with confidence.
- To maximize returns and minimize risk and entrance relationships for the bank.
[b]Achievements [/b]:
- Delivered consistent performance in meeting the service level agreement
- Have ensured the reputation of the bank is maintained at a high standard by providing and customer satisfaction.
4. 3-GLOBAL SERVICES LTD.
[b]Post [/b]: Senior Team Member
July 2006 till September 2007
[b]Responsibilities [/b]:
- To handle telephonic enquiries.
- To provide customers with accurate information regarding 3G handsets.
- To help customers resolve their issue with their handset.
- To answer customer queries and resolve their simple complaints immediately.
- To book the customers handset for repairs.
- To be customer focused and answer customer queries with confidence.
[b]Achievements [/b]:
- Making sure that the calls and conversation is within the parameters.
- Making sure that the productivity is according to the standards set by 3 Global Services.
- Conducting and being part of review sessions to improve productivity.
- Analyzing calls and making reports.
- Mentoring new OJT (On job training) group and helping them to achieve quality scores.
- Preparing audits for the team.
5. IBM - DAKSH LTD.
[b]Post [/b]: Senior Team Member
May 2005 till June2006
[b]Responsibilities [/b]:
- To handle telephonic enquiries.
- To provide technical assistant for customer facing broadband issues.
- To provide customers with accurate and correct information regarding broadband connections.
- To help customers resolve their issue with their broadband internet connections.
- To answer customer queries and resolve their complaints and issues immediately.
- To be customer focused and answer the customer queries with confidence.
[b]Achievements [/b]:
- Making sure that the calls and conversation is within the parameters.
- Being part of trainings session about the product to improve product knowledge.
- Making sure that quality on calls was always in place.
[b]EDUCATION QUALIFICATIONS  [/b]:
Course College University Year
T.Y.B.A. Sophia College - Peddar Road 2005
H.S.C Sophia College - Peddar Road 2002
S.S.C. Canossa Convent High School – Mahim 2000
.
[b]ADDITIONAL QUALIFICATIONS / Courses [/b]:
Having knowledge in MS-Word, Excel. Internet browsing and E-mail.
[b]Have cleared the STCW 95 certification in the year 2010 [/b]:
- Firefighting
- Personal Survival
- Personal Safety And Social Responsibility
- Elementary First Aid
[b]PERSONAL ATTRIBUTES [/b]:
Team Skills: Interactive and Co-operative with team members to achieve common goals with excellent verbal
and written English.
Prioritization Skills: Organizing, Planning and juggling multiple priorities on assignments lo maximize productivity with professional and enthusiastic attitude, able to work with minimal direction.
Communications Skills: Effectively articulating any thoughts and ideas and ability to communicate confidently with both internal and external customers.
Commitment: Commitment to customer service and achievement of targets/standards.
STRENGTH:
An always happy and loving person
- Optimistic
- Adjustable
- Ambitious
- Passion for hard work
- Helpful.
HOBBIES:
Music, Traveling & Meeting People.
 
 (ROCHELLE P SEQUEIRA)
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More Information about this submission and submitter:-
___________________________________________________
Submission ID : 4336045
Date & Time : 6th Jul 2011 6:39 AM (UTC)
IP Address : 203.76.176.195
Browser Info : Mozilla/5.0 (Windows NT 6.1) AppleWebKit/534.30 (KHTML, like Gecko) Chrome/12.0.742.112 Safari/534.30
Predicted Country : India[/QUOTE]

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