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[QUOTE=Guest-IJT;126235]Ashish Shukla
 [b]E-mail [/b]: shukla.ashish120 AT gmail.com 
  
CAREER OBJECTIVES
To make significant contribution to the organization both individually and in a team environment and to be an asset to the organization.

EDUCATIONAL QUALIFICATION
- BACHELOR OF COMMERCE. From Mumbai University, In 2009.

ADDITIONAL QUALIFICATION
- Certified Industrial Accountant. From Institute of computer Accountants, In 2010-11

WORKING EXPERIENCE (Current)
[b]Organization [/b]: - Tikona Digital Networks (Billing ACC)
[b]- Complaint Handling  [/b]:- 
- Resolving highly escalated complaints of the customer received by a mail from Nodal Officer on all India level.
- Providing complete and accurate resolution to the customer by escalating the issue to particular circle head and SDSA. (Service Delivery and Service Assurance)
- Providing necessary waivers and refund to the customers as per company policy.
[b]- Maintaining MIS [/b]:-
- Preparing the MIS report for Enterprise Demo.
- Preparing the MIS report for Enterprise Daily Sales report.
- Publish the Daily sales report coordination with Central ACC team.
- Preparing Daily tracker report SAM and City wize.

WORKING EXPERIENCE (Previous 1)
[b]Organization [/b]: - Pace Setters Business Solution Pvt Ltd (CSA)
- Handling highly escalated calls for the defaulters and requesting them to make the payment towards premium.
- Providing the complete and accurate information to the customer regarding his ICICI Prudential Life Insurance
- Retaining customers by providing benefits as per company policy.

WORKING EXPERIENCE (Previous 2)
[b]Organization [/b]: - Shangrila Food Products (Supervisor)
- Handling a 15 Member team, working under packaging department.
- Completing the task as per the TAT given by the company policy.
[b]- Preparing several reports like [/b]: - Attendance report of the team, Performance report, Scrap report, Quality report.
- Maintaining the Quality of packing of food products.

COMPUTER SKILLS
[b]- MS Office [/b]: MS Word, MS Excel, Internet and Email.
- Windows XP
- Typing speed – 30 W.P.M.
- Knowledge of ACE, ERP, Tally.

SKILLS AND ATTRUBUTES 
- Logical thinking, good grasping power. 
- Willingness to learn innovative methods and techniques.

INTEREST
- Watching Cricket and TV.[/QUOTE]

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