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[QUOTE=Guest-IJT;125796][b]Name [/b]: Alka Sharma
[b]Email [/b]: sharma.alka1985 AT yahoo.in
[b]Designation / Skillset[/b] : Front office Executive

[u][b]Resume[/b][/u] :
Alka Sharma
Objective
To achieve valuable skills to meet and participate in the increasing International Business environment.
Profile
Motivated professional with multiple college degrees and a successful track record of working with a profitable International organization. Talent for quickly mastering new and changing technology, keen to learn new methods and techniques. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent work orders.
Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline – driven environments. Excellent team – building skills.
Skills Summary
- MIS Database-Backed Web Solutions.
- Report preparation and Professional Presentations.
- Customer Service and Back Office Operations.
- Written Business Communication and Scheduling.
- General Office Skills and Finance & Accounting.
- Computer Savvy.
Professional Experience
WNS GLOBAL SERVICES PVT. LTD., Gurgaon, HR Jun’07 – Feb’09
Customer Service Associate
[b]MORTGAGE PROCESS [/b]:
Worked as an Underwriter for Mortgage Loans (From June’07 to Sep’07)
- Dealt with the long procedures of determining the worth of the borrower to repay the loan amount.
- Worked on softwares that are specially prepared to examine the different segments of a mortgage.
- Contributed to analysis of Loan Application Forms 1003 & 1008 based on the guidelines provided by Fannie Mae, Freddie Mac and Genie Mae.
- Examined relevant documents - Appraisal reports, Credit reports, Title documents, Income and Employment Verification documents.
- Problem-solving and Decision-making for acceptable and unacceptable loan applications.
- Final preparation of Underwriter’s report for mortgage loan approval or rejection.
[b]SITA PROCESS [/b]:
Society of International Telecommunication and Aeronautics and Orange Business Services (OBS) as service provider.
Worked as a Customer Service Associate in Order Provisioning Team for SITA
- Oversee Back Office Operations and provide impeccable Customer Service.
- Processing & Managing orders of 1800 Airlines as our customer’s located world wide.
- Identifying Customer requirement’s feasibility and thereof validating the orders.
- Authentication of Customers’ billing status, updating paid debts and following billing cycle.
- Managing Seibel Databases, OBS Databases for diverse industry clients.
- Handling delivery, disconnect and modification of SITA NETWORK SERVICES.
- Managing physical delivery of products supplied by ORANGE BUSINESS SERVICES.
- Providing resolutions and problem solving to complex orders or blocking factors that can impact delivery to the customer.
- Thrive to meet and exceed the performance in the time of deadlines and deadlocks.
Worked as a Quality Assurance SPOC (Additional Work Responsibility)
- Ensuring team’s quality checks on daily basis.
- Internal auditing of all types of orders processed by other team members.
- Providing timely feedback to the team members so as to ensure quality.
- Preparing all reports related to quality project to maintain efficiency and accuracy in the team.
- Presenting reports to Upper level and participating in team meetings.
Education & Training
Sikkim Manipal University of Health, Medical & Technology Sciences Aug’05 – Jul’07
Master of Business Administration, Major in Finance (& Marketing as minor)
Score – 2400/3200 / Percentage – 75% / Grade – “A”, Project – “WAY TO WEALTH”
Delhi University School of Correspondence Courses Jul’02 – Jun’05
Bachelor of Commerce, Pass Course
Mother Divine Public School Jun’01 – May’02
12th Standard, Commerce
Sarvodaya Coed School Jul’99 – Jun’2000
10th Standard
F-TEC Computer Education Institute Jul’03 – Jun’04
Professional Diploma in Web Designing & Software Engineering
Computer Skills
- Microsoft Word, Excel, PowerPoint, Access
- Siebel Softwares
- Lotus Notes
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[b]More Information about this submission and submitter [/b]:-
___________________________________________________
[b]Submission ID  [/b]: 4263265
[b]Date & Time  [/b]: 16th Jun 2011 7:07 PM (UTC)
[b]IP Address  [/b]: 120.56.197.97
[b]Browser Info  [/b]: Mozilla/5.0 (Windows NT 6.1; rv:2.0.1) Gecko/20100101 Firefox/4.0.1
[b]Predicted Country  [/b]: India[/QUOTE]

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