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[QUOTE=Guest;124775]Resume [b]Name [/b]: Aaliya Rafiuddin Sayyad Work Experience [b]1. Company Profile [/b]: Working with Tata Communications Ltd. as Executive-Billing at Pune office. TCL (Tata Communications Ltd) member of the $62.5 billion Tata Group, is a leading global provider of a new world of communications. The emerging markets communications leader leverages its advanced solutions capabilities and domain expertise across its global and pan-India network to deliver managed solutions to multi-national and Indian enterprises, service providers and Indian consumers. (Jul 2008 – Till Date) [b]Roles & Responsibilities [/b]: Executive-Billing - Verification of documents - Processing Customer order form - Generation of recurring & non recurring invoices. - Approval of non recurring invoices - Generation of credit note & Approval. - Amendments for Rate revision, Upgradation, Downgradation of services - Handing Billing related issues. - Co ordination with pre billing team for various documents - Daily MIS report [b]2. Company Profile [/b]: Worked with WNSGS Pvt. Ltd as a Sr. Customer Service Associate at Pune Centre. WNSGS is renowned name in the BPO Industry. According to NASSCOM results is a No.2 Business Processing Outsourcing Co. Earlier was wholly owned subsidiary of British Airways (Apr 2005 – Jul 2008) [b]Roles & Responsibilities [/b]: Senior Customer Service associate for Accounts Payable Process - Working as Acting TL in the team - Training new hires - Work allocation - Floor support - Processing invoices - Vendor Creation - Preparing Reports (Daily Work Allocation Report) - MIS report of processed documents - Maintaining training records - Writing mails to customer - Handle Inbound and outbound calls - Handle client queries and get it resolved [b]Achievements [/b]: - Had been a part of transition team for a UK Process. - Worked in knowledge transfer process - Made Detailed Procedure Manual (DPM) for the easy transition of work including Flow charts. - Received Leadership Award - Received Xtra Mile Award ( Certificate of Excellence ) - Received Performance Excellence Award for Quality work Training Courses attended at WNSGS Pvt. Ltd - Effective Communication Skills - Presentation Skills Education 1. University of Pune 2005 Master of Commerce - Financial Accounting - Business Administration 2. University of Pune 2003 Bachelor of Commerce - Financial Accounting - Cost Accounting 3. Maharashtra State Board for Higher 2000 Secondary Education 4. Maharashtra State Board for Secondary 1998 Higher Secondary Education Skills - Computer Skills - MS Excel - MS Word - Power Point - SAP - Typing Speed of 30 w.p.m.[/QUOTE]
