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Title:

[QUOTE=Guest-IJT;124369]DEB KUMAR SADHUKHAN
  4 Amar Nath Roy Lane
  P.O. – Shyamnagar
  Distt. – North 24 Parganas
  West Bengal
  PIN - 743127 
  Mobile - 09748794699

Objective :
Attain a challenging responsibility where I can contribute and grow by  utilizing my skills and experience and be part of a team that  dynamically works for the growth and success of the organization. To use  the skills that I possess and apply the same r ensuring my career  growth along with the company's performance.

Work Experience:
HSBC Data Processing India Pvt. Ltd. November 2006 till date

Customer Service Executive  
The Dispute Chargeback process involves resolving complex customer  queries regarding their disputes with the retailer in lieu with the  MasterCard and Visa regulations.

-  Achieved all targets prior to completing Learning curves.
-  Integral part of team that helped the process to be declared BAU.
-  Process specialist for most of the queues.
-  Trained new operators on major queues.
-  Deputized the Line Manager in his absence and received appraisals from the
 senior management.
-  Was selected as a pilot operator to work on a supervisory queue and 
 have handled it efficiently.
-  Have handled inbound calls from cardholders, retailer's bank and merchants
 to resolve disputes on credit cards.
-  Have made outbound calls cardholders, retailer's bank and merchants to gather 
 necessary information for resolving disputes ensuring to deliver best customer 
 service.
-  Won the Rising Star Award twice for high productivity and quality.
-  Now working as a customer care executive for card services.
-  The job involves handling of inbound calls from customers all over United States 
 regarding credit cards.
-  The profile also includes up selling of insurance products.

IBM Daksh  April 2006 to November 2006

Technical Support Executive
-  The job involved resolving internet issues for Canadian customers over the 
 telephone.
-  Have contributed to the team performance by exceeding the sales targets.
-  Was among the top 20 performers on the floor for three consecutive months and 
 had started taking next level (L2) calls.

Wipro BPO  September 2005 to January 2006

Technical Support Executive
-  The job involved resolving technical issues in computers for US customers over 
 the telephone.
-  Ensured to provide quality service to the customers whilst resolving the queries 
 and received compliments for the same.

Academic Qualifications:
Bachelor of Arts:  Indira Gandhi National Open University.

Technical Skills:
Diploma in Computer Applications:
DOS, Windows, MS Office and Internet.

Certificate in Computer Hardware:
Basic Troubleshooting & and an overview of network.

PERSONAL DETAILS:
Date of Birth: 4 May 1976.
Father's Name: Late S Sadhukhan.
Marital Status: Single.
Languages Known: Can read, write and speak English, Hindi and Bengali.
Interests: Listening to music and playing soccer.

Date: 10 May 2009  (Deb Kumar Sadhukhan)
Place: Shyamnagar[/QUOTE]

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