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[QUOTE=Guest;122910]C U R R I C U L U M – V I T A E
Mrs. JAMUNA KALIRAJ
[b]E-Mail [/b]: jam_raj2001 AT yahoo.co.in 
 
[b]PROFESSIONAL EXPERIENCE [/b]: 13 plus YEARS WORKING EXPERIENCES IN AIRLINE RESERVATIONS & TICKETING and CORPORATE LODGING SOLUTION OPERATION-MANAGER. 
[b]EXPERIENCES IN DETAIL [/b]:
Working for JinKorp International as Operations-Manager Eff. 01 Nov2009-till now.
Worked as Reservation Supervisor for EVAAIR G.S.A Greenways air/travels EFF.24Dec06. -31dec09.
Worked as senior counter Executive M/S Stic travels 23FEB06 –22DEC06. 
[b]Also Worked as RESERVATION SUPERVISOR at ARAFAATH TRAVELS P.LTD.GSA [/b]: SAUDI ARABIAN AIRLINES Since JAN06 TILL FEB06. (Transferred).
Worked as a RESERVATION SUPERVISOR in ETHIOPIAN AIRLINES, 
G.S.A. SHIREEN TRAVELS PVT, LTD., Chennai – 600 017 since NOV`98-DEC`05-
[b]Corporate Lodging Specialization and Responsibilities [/b]:
- Handling team for corporate lodging requirements.
- Dealing with Hotels and Serviced apartments globally.
- Training, batch of associates for the operation process.
- Responsible for the productivity of the team.
AREA OF SPECIALISATION
RESERVATIONS – TICKETING - FARE CONSTRUCTIONS – PTA`S (INCOMING & OUTGOING)- REFUNDS PROCEDURES – ASR - SEAT CLEARANCES – PRORATIONS - APPROPRIATE ITINERARIES - MISHANDLED BAGGAGES (MHB) - HANDLING BSP STATEMENT & DISCREPANCIES (ADM`S, BDR & ACM) – ASSISTING ACCOUNTS - CLAIMS 
[b]RESPONSIBILITIES [/b]:
- Handling IATA Travel Agents / CORPORATE Customers and penetrating more corporate accounts (Retention & Development) for sake of company’s benefit.
- Ensuring to provide Accurate Advice to Clients /Agents and Materializing Sales with Good Profit Margins.
- Applying Advance IATA Fare Construction Principles for complete Appropriate Ticketing and other Documentation’s for all Types of International Journey involved.
- Constructing Applicable fares and Routings, Issuance and Re-issuances issuance of MCO Handling Outgoing and Incoming PTA’s
- Handling Branches Sales Reports every fortnight.
- Assisting Accounts with Agents Bank Settlement plan, Refunds, Counter Refunds, Billing Discrepancy Reports, Agent Credit Memo and Agent Debit Memo.
- Handling Discrepancies reports on BDR, ACM, ADM, reporting ticket coupons for all pertaining Branches.
- To sort out issues on Missing Baggage and lost Baggage handled mishandled baggage’s and claim settlements.
- Training for Reservation Counter Assistants for all Branches. Concerned 
- Working effectively in clearing confirmation of seats for Chennai and other branches concerned.
[b]- Handling Group Passengers [/b]:
WORKED AS A RESERVATION COUNTER STAFF SINCE NOV`97 to OCT98 
[b]at TRAVEL AIR MADRAS PVT LTD., CHENNAI – 600 006. PHONE [/b]: 28523095
[b]RESPONSIBILITIES [/b]:
- Give advice to Individual / Corporate clients for their tourist Destinations.
- Providing best Itinerary and work out Economical fares.
- Liaison with all International Airlines in Chennai.
- Preparing invoice and sales report on daily basis.
- Done Telesales and effective follow up on the incoming enquiries 
 [b]PROFESSIONAL QUALIFICATION [/b]:
IATA / UFTAA Standard Diploma Course conducted by IATA during 1998, Agency Training Services. PASSED IN GRADE ‘A’ - MEDIUM OF INSTRUCTION ENGLISH.
DIPLOMA IN TRAVEL AGENCY MANAGEMENT & TOURISM DEC 1996 PASSED IN GRADE ‘A’. AT DATAMATICS INSTITUTE OF MANAGEMENT, CHNNAI.
IELT-Completed.
EDUCATIONAL QUALIFICATION
B.Sc., (Bachelor of Science, Botany) during 1990 at Stella Mary’s College, Chennai 
[b]CLASS [/b]: PASSED IN GRADE ‘A’.
[b]TECHNICAL QUALIFICATIONS [/b]:
AMADEUS, ABACUS, GALILEO & GABRIEL RESERVATION SYSTEM
FAMILIAR IN USING COMPUTERS (MS OFFICE) OPERATING SYSTEM WINDOWS[/QUOTE]

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