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[QUOTE=Guest;120439]RAVICHANDIRAN M.B.A. 
[b]E-Mail [/b]: ravichandiran AT hotmail.co.uk 
[b]Quest [/b]: Entry level management in Administration / IT / Airport / Training / Event
ABSTRACT 
- A professional with multi cultural familiarities (India, UK, South Africa, Europe), always having learning attitude with 19 years gained experience in Data Management, HR Management, Institute Management, Event Management and Airport IT Management.
- A long term association of 16 years, with Airports Authority of India, played various roles such as an Airport Assistant, Computer Operator, Data analyst, Course Co-ordinator, Event Associate and supervision in Airport Operations. 
- Possess excellent interpersonal and communication skills in Tamil, English, Hindi, Malayalam, with demonstrated abilities in customer relationship management
CORE COMPETENCIES
Data analysing & management Collected & compiled the data of Airport passenger, cargo and employees. Analyse the data for weekly and monthly reports. 
Airport Operations Managed overall airport operations, including maintenance, safety, security, ground handling, shift making and terminal functions. 
HR Activity Coordinated with various departments and outside agencies for the smooth function of airport as well as arranged meetings / conferences. 
Project Management Structured the curriculum of projects, namely Bird Hazard Control Management (BHCM), and Dangerous Goods Regulations (DGR) which were approved by the International Civil Aviation Organisation’s. Defined best practices for project support and documentation.
Organisational aptitude Conducted International workshops/ seminars / courses and coordinated with International bodies like ICAO 
Team work Collaborated with civil aviation training institutions like NIAMAR, CATC, TRAINAIR and completed their project tasks within time and created a good & healthy climate. 
Budget Estimation Estimated revenue and expenditure budgets for AAI, of the training division, AAI-NIAMAR.
Customer Care Dealt the airport users in their local language and provided satisfied support/service with the best available sources. 
PROJECTS IN MBA
- A critical evaluation on the bottlenecks of data retrieval, report taking, data maintenance and data updating procedures in Data Warehouse Technology
- Networking and the Internet
- IT Project Management (Cost Analysis)
UK Experience Full time MBA Student and worked between term breaks 2010 – 2011 
- Temporary Postman in Royal Mail, London - Customer care cum Cashier in Shell Store, Derby - Kitchen Assistant in a Restaurant –Dosa Express, Derby
WORK HISTORY
Airports Authority of India Assistant/Computer Operator/Course Coordinator / Since 1995 
Senior Assistant / Superintendent 
June ’09 – till date Senior Assistant/ Superintendent AAI, Trivandrum Intl’ Airport
[b]Key Deliverables [/b]: 
- Responsible for addressing queries from customers/ airport agencies queries and assisting Airport Terminal Managers. 
- Integrated the data across the Airport traffic both Passengers & Cargo. 
- Executed and monitored various services provided to the Airport Terminal. 
- Handled different airport departments like Apron, Airlines, Traffic, and GFS.
- General Office day to day work- including preparation of letters, notes, rosters.
[b]Highlights [/b]:
- Computerised all the airport traffic data, both Passengers & Cargo information, from time consuming procedures. 
- All the data had been compiled and computerised for making various reports (2009-2010). 
- Reduce the report preparation cycle time from 10 days 8 hours
April 2000 – May 2009 Course co-ordinator AAI, NIAMAR, New Delhi
[b]Key Deliverables [/b]: 
- Arranged training programmes to AAI Personnel.
- Prepared training lectures for the training using power point. 
- Reception & Hosting International Delegates on various occasions.
- Successfully conducted Indian & Joint Programmes with International Bodies such as International Air Transport Association (IATA), International Civil Aviation Organisation (ICAO), Aéroports de Paris (ADP), etc.
- Communicated with Civil Aviation Authorities of different countries. 
[b]Highlights [/b]: 
- Successfully conducted one International seminar at Chennai on “Airside runway maintenance” and more than 50 training courses of Operational and Engineering disciplines (2007). 
- Prepared budget estimates, from 2002 to 2007, with support from the Deputy General Manager (Finance & Accounts). 
- ICAO’s TRAINAIR Project – BHCM was completed and successfully conducted for 3 years (2001-2004) and trained more than 200 airport executives over that period. 
- Due to staff shortage, assisted three departmental heads - GM (Pers), DGM (Ops) and DGM(F&A) and tackle the pressure situation in a single hand from 2003 to 2004. 
- Computerised all the data, related to training division and cleaned the data in to single format. (2001-2002)
August ’95 - March 2000 Office Assistant AAI, IGI Airport, New Delhi
[b]Key Deliverables [/b]: 
- Assisted the Airport Management team consisting of Dy. General Manager, Senior Airport Manager and performed roster duties.
- Prepared the Airport Flight / Cargo movement statistics, using MS Office Excel and Word and compiled all the data for producing monthly report which would be send to the Headquarters, New Delhi.
Highlights
- One of the trouble-shooter of Y2K problem (2000) 
DTEA Senior Sec. School, New Delhi Lower Division Clerk 1993 - 1995 
[b]Key Deliverables [/b]: 
- Played as Personal Assistant to the Principal, DTEA School 
- Coordinated with Education Department office, Delhi Government on various issues.
- Undertook small & petty administrative executions on day-to-day functioning of the office, like Petty Cash Maintenance, Maintenance of Attendance/Manpower.
[b]Highlights [/b]:
- Computerised the academic question papers
- As a trained and qualified teacher, voluntarily took classes for primary students 
Government of India, New Delhi Language Personal Assistant 1992-1993
[b]Key Deliverables [/b]: 
- Performed as Personal Assistant to the Union Minister for Urban Development and Industry
- Prepared speeches, greetings and arranged his appointments
- Coordinated his constituency matters
[b]High Lights [/b]:
Wrote political Speeches and letters for the Union Cabinet Minister (1992-93) and maintained cordial relationship with his constituency. 
QUALIFICATION
 
- MBA (Information Technology) from University of Wales, London, UK in 2011
- Master of Arts in History from Madurai Kamaraj University in 2002
- Bachelor of Education from MS University, in 1992
- Bachelor of Arts from Madurai Kamaraj University in 1990
 
Certification 
- Diploma in Information Technology (South Africa) in 2008 
- Dangerous Goods Regulations (DGR) Basic in 2007
- Customer care & Satisfaction (2002, 2006 and 2008)
- Pitman training, Croydon, qualifications in Book Keeping, Sales / Purchase Legers (2010)
Computer Literacy 
 
- MS office 
- C++ 
- Visual Basic 
- FoxPro 
- HTML / XML knowledge
- Knowledge of E-commerce[/QUOTE]

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