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[QUOTE=Guest-IJT;118712]PADMINI.S
Hi,
My name is Padmini.S. Please find my resume below.

[B]Bangalore-560081 Email  [/B]:sakshi4us AT yahoo.co.in

[B]Objective [/B]:
 To be associated with the progressive organization that provides scope  to work towards the growth of the organization and provide job  satisfaction.
[B]Experience  [/B]:( 4 Years 9months)
 Working with REPCOL INDIA PVT LTD as SENIOR ACCOUNTS REPRESENTATIVE as from May 2005 – June 2008
REPCOL INDIA PVT LTD is a branch of REPCOL INDIA PVT LTD, PERTH,  AUSTRALIA and is associated with the debt collection industry for more  than 30 years.
[B]Job Profile [/B]:
- Assist the Team Leader in generating and analyzing daily reports.
- Responsible for achieving collection targets and identifying effective processes to monitor and guide the team
- Generate Performance Reports, analyze collection trends and work out efficient projections
- Develop efficient training modules and upgrade call handling skills for the team
- Handle Escalations and issues related to Bankruptcy, Privacy Guidelines, Legal accounts etc and enhance customer experience.
- Co-ordinate with the Quality and Compliance teams to identify  Fool-Proof methods to avoid privacy breaches and deliver effective  performance
- Identify better skip tracing techniques to locate delinquent debtors and plan modules for effective negotiations.
[B]Notable Achievements at Repcol [/B]:
- Have been a successful member of the YLDP (Young Leaders Development  Program) team that was formed to identify and train future management  leaders at Repcol.
- Have regularly achieved targets and have been a part of strategy building team.
- Have been nominated for the INNOVATOR OF THE MONTH and the BEST COLLECTOR OF THE MONTH award.
Accenture Services Pvt Ltd.
 Worked in Accenture as Senior Technical Service Representative from Aug 2008 to May 2009.
[B]Job Profile [/B]:
 
- Support to the customers for Internet related Problems.
- Router, Modem Configuration, other Internet problems.
[B]WNS Global Services Pvt Ltd [/B]: a leading global business process outsourcing (BPO) company
Working as Customer Service Associate since July 2009
[B]Job Profile [/B]:
 
- Dealing with brokers in quoting for motor insurances (Ireland).
- Release and amendment of motor insurances.
- Managing account queries.
a. Dealing with broker queries related to accounts.
b. Check if the return premium allowed or the extra charged to the Insured is correct or not and make necessary amendments
c. Advise about commission on the policy and also make amendments if required.
d. Match premiums to retain clients.
 
[B]Personal Strengths [/B]:
- Effective communication and presentation skills
- Inter personal and Leadership skills
- Dependable and committed work
- Quick Learner
[B]Educational Qualification [/B]:
Qualification Board/University Year of Passing Percentage
X Std SSLC 2000 74
II PUC PU Board 2002 56
BSc BU Board 2005 54
[B]Technical Qualification [/B]:
- Windows 2000 Windows Vista, Windows XP, MAC , MS Applications
- N+ Basics[/QUOTE]

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