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[QUOTE=Guest;115809][b]Resume’ of [/b]: 
Sumit Thakur 
 sumthakur AT gmail.com 
 [b]PROFESSIONAL OBJECTIVE [/b]:- 
My aim and aspiration as an experienced Hospitality Industry professional is to work in an International Hotel as an innovative team member. I would like to work with my full dedication and sincerity to achieve this aim
[b]Summary of Accomplishments [/b]:
- Over nine years total work experience and during these years acquired competencies in Training and Development. 
- Exceptional ability to communicate, both verbally and written, effectively with guests, vendors and co-workers. 
- Strong ability to read, write and speak English language fluently. 
- Considerable Microsoft Office skills as well as Hotel software. 
- Remarkable ability to identify and resolve problems in a timely manner; develop alternative solutions; and use reason even when dealing with emotional topics. 
- Great ability to manage difficult or emotional customer situations; respond promptly to customer needs; and respond to requests for service and assistance. 
- Proven ability to build positive team spirit. 
- Strong ability to look for ways to improve and promote quality; demonstrate accuracy and thoroughness. 
[b]Core Competencies [/b]: Intercultural sensitivity, Ability to represent company with professionalism & confidence, Sound decision making skills & interpersonal skills, Ability to work with relational databases, presentation, e-mail, Internet research sources & word processing software. 
[b]CAREER HISTORY [/b]:-
Currently working as ‘Lecturer’ Hotel Management – Mahararishi Markandeshwar University, Mullana, Haryana November, 2010 – Till Date
Capable of handling classes of different semesters of all four years, prepare study materials and impart training for students with updated knowledge about the subject. Maintaining student Mentorship forms and counseling the students on monthly basis. Handling the administrative work and AICTE approval work for the current session.
[url]www.mmumullana.org[/url] 
Worked as Academic Head & Training Manager F&B Service UEI Global, School of Service Management Chandigarh – A Unit of Berggruen Education Pvt. Limited October, 2009 – November, 2010
[b][url]http [/b]://www.berggrueneducation.com[/url] 
Directly accountable to the Chief Learning Officer (Academics) Berggruen Corporate Office, New Delhi. Responsible for leadership, management, and administration of the academic program and departmental office within the institute. Streamline the daily academic operations and class conduction by various faculty members. Maintain faculty and student discipline in the institute at all times.
 Hotel Catering and Management Institute, Chandigarh, India, April 2008 – October, 2009
[b][url]http [/b]://www.hcmigroup.com[/url] 
Was engaged with the Institute as a ‘Dean—Training and Placement’
Facilitating faculty meetings, grooming check of students, rostering of faculty, resource utilization (classroom + faculty), preparing students for final interview and placements, coordinating industry interaction for student training and placement and maintaining training and placement database.
Sharq Village & Spa, by Ritz Carlton, Doha, Qatar. October 2007 – March 2008 
[b][url]http [/b]://www.ritzcarlton.com[/url]
(An authentic Qatari chic resort with 174 rooms and 8 restaurants and a Six Senses Spa)
Engaged with this property as a ‘Butler’ in Butler Services department for the Villas. 
[b]Duties & Responsibilities [/b]: Guest engagement, Detailed Front Office operations on Opera PMS, In Room dining, Guest Itinerary, Anticipation and Fulfillment of guest wishes, Pantry and Room upkeep, Liaising with all satellite departments with regards to a specific task completion, handling departmental requisition needs.
Hyatt Regency, Dubai, (Hyatt Worldwide Central Reservations Office) April 2006 – March 2007
dubai.regency.hyatt.com
 (An iconic landmark in the business city of Dubai with a history of serving business travelers offering 414 rooms and suites with 11 restaurants, 18 hole ‘crazy golf course and a Club Olympus Spa)
Engaged as ‘Guest Services Officer’ in the Reservations department. 
[b]Duties & Responsibilities [/b]: Handling worldwide booking requests for Hyatt Properties, Handling departmental stationery & office supplies requisition, Preparing and sending Rate Offers to the concerned parties, drafting confirmation letters, Helping the Guests on the floor with respect to the rates offered and the various packages, updating profiles in Opera version 4. 
[b]Jumeirah Madinat Jumeirah, Dubai, UAE. June 2004 – November 2004 [url]http [/b]://www.madinatjumeirah.com[/url] (A fascinating Arabian resort with 562 rooms and 35 Villas of 292 rooms, 34 restaurants, a traditional yet techno savvy shopping mall and a Six Senses Spa) 
Joined the Hotel as a pre-opening team member for Butler Services. 
[b]Duties & Responsibilities [/b]: Guest delight, Detailed front office operations on Fidelio 6.2 PMS, In Room Dining, Planning guest itinerary, Complete handling of evening Lounge Service in the villas, Pantry and Room upkeep, Communicating with other support departments for smooth operations, Planning the duty roster for a team of 25 butlers in a cluster of the villas, Assisting operations Manager in compiling various reports.
Visited England and Worked as an ‘Head Waiter’ with Pickle John’s Indian Restaurant, Swindon (UK)
Burj Al Arab, Dubai, UAE December 2000 – September 2003 [url]www.burj-al-arab.com[/url] Acknowledged as one of the best hotels in the world with 202 Suites and 7 restaurants and a Bar elevates dining to the level of highest perfection) 
 Joined as a ‘Butler’ in the Butler Services department 
[b]Duties & Responsibilities [/b]: Continuous learning and implementation of all the Butler Service operation from basics on a daily basis on the Guest Floors, Billing for Private Bar items on Micros 9700, Liaising with the senior Butler with regards to operational learning, Setting up of the suites for fresh arrival, Doing the show around of the Suite for the guest & servicing the occupied suites, Replenishment of the private bar on regular basis, Responsible for organizing suite parties, Making booking for the guests for golf, city tour, Desert Safari. Etc, assisting the guest during departure and maintaining Guest history in Fidelio 6.2, Responsible for updating the departmental files. 
Welcome group ITC Maurya Sheraton, New Delhi – December 1999 – December 2000 
 [url]www.itcwelcomgroup.in[/url] 
(ITC-Welcomgroup Sheraton Hotels offer warm, comforting services to the global traveler and a chance to connect) 
Joined as a ‘Butler’ in the Butler Services department 
Continuous learning and implementation of all the Butler Service operation from basics on a daily basis on the Guest Floors, Billing of Food orders served in Guest rooms and Suites, Liaising with the senior Butler with regards to operational learning, Setting up of the suites for fresh arrival, Doing the show around of the Suite for the guest & servicing the occupied suites, Replenishment of the private bar on regular basis, Responsible for organizing suite parties, Making booking for the guests for golf, city tour, Providing 24 hr Valet service whenever requested.
[b]EDUCATION, TRAINING & CERTIFICATIONS  [/b]:-
Pursuing MTM (Masters in tourism Management) from IGNOU (Indira Gandhi National Open University, New Delhi
MBA Hospitality Management from National Institute of Management (School of Distance Education), Chandigarh, India
Bachelor of Science in Hotel and Tourism Administration from IGNOU /National Council Pusa, New Delhi. 
- Butler training certificate awarded in Butler Service from Guild of Professional English Butlers, London, UK after a personal training and examination by Prof. Robert Watson, Head of the Institute.
- First Class performance cards at Ritz Carlton Sharq Village and Spa in 2007.
- Buddy trainer for new joiners at Madinat Jumeirah for butler service. 
- Grooming Standards training conducted at Hotel Burj Al Arab, Dubai. 
- Attended ‘Claviga Workshop’ for Reservations agents up selling techniques enhancenment 
- Six Month Comprehensive Industrial Training in Front Office, Housekeeping, Food and beverage service and Food and Beverage Production at Hotel Oberoi Maidens, New Delhi. 
- Nominee from Guest Services department, for ‘Employee of the month’ award in October 2002 Burj Al Arab, Hotel, Dubai. 
- Active participation in making the Standard Operating Procedures and Butler training manual for the Butler services department
[b]HOBBIES & INTERESTS [/b]:-
 Listening to Music, Interacting with people
 [b]TECHNICAL COMMAND [/b]:-
 Micros 9700
 Fidelio 6.2
 Opera 4.0
Reserve (Used by Hyatt Reservations)
 MS Office
 Internet Savvy
[b]Reference [/b]: Available on request.
 [b]Further More [/b]:- 
 Given the perfect opportunity I would strive to my level best for delivering the highest quality of service through continuous change analysis, standardization of work and task process and maintaining the dedicated environment of teamwork through parallel mentoring and philosophy enhancement.[/QUOTE]

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