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[QUOTE=Guest-IJT;115521][b]Name [/b]: Lavanya
[b]Email [/b]: lavanya.jinde AT gmail.com
[b]Designation / Skillset[/b] : Software engineer, Test engineer

[u][b]Resume[/b][/u] :
CURRICULUM VITAE

A Software Testing Diploma holder and B.E in Electronics and Communication, with
1 year experience in Core B2B Technical Support and Incident management.
[b]Professional Experience [/b]:
[b]Mphasis an HP Company [/b]: (Since July 2010)
[b]Designation [/b]: Technical Support Associate (Shift Lead)
[b]Roles and Responsibility [/b]:
- Provide technical assistance and support to End users on DMS (Dealer Management System)
- Responding to issues raised through Phone and Emails within strict time lines
- Incident creation and management on SM7 (Service Manager 7)
- User account management and troubleshooting
- Handling messaging issues on POP3 and SMTP based exchange and Outlook 2003 and 2007
- Managing data resources on SQL TOAD 7.4
- Handling Outage situations and sending out regular flash messages to all stake holders
- Responsible for Handling and managing Escalations for assigned agents.
- Conducting data audits on Incidents and hence providing feedback
- Motivating assigned Team Members for optimum performance
[b]Technical Skills [/b]:
[b]Manual Testing  [/b]: Indepth knowledge on all testing modules
[b]Testing Automation Tools  [/b]: Selenium, Bugzilla, Test Link, QTP.
[b]Programming Languages  [/b]: 8051, 8086, C programming, Embedded C, ARM 32bit.
[b]Electronics  [/b]: Digital electronics, Semiconductor Devices. 
[b]Communications  [/b]: Analog comm., Digital comm., Wireless comm., GSM.
[b]Computer Networks  [/b]: High Performance computer networks, CCN
[b]Embedded Systems Design  [/b]: Completed Advanced Diploma from Everest Infocom, 
 Bangalore
Completed “Programming and applications of Allen-Bradley’s PLCs” from Apex Hi-Tech Institute, Bangalore.
[b]Educational Qualification [/b]:
 COURSE
SCHOOL/COLLEGE
UNIVERSITY 
% YEAR OF PASSING
Diploma in Software Testing SEED Infotech, Pune Na -- 2011
B E
Yellamma Dasappa institute of technology
Raghuvanhalli
VTU, Belgaum
59%
 2010
DIPLOMA
Govt. tool room and training center
Rajaji nagar
DTE, Bangalore
73%
 2006
SSLC 
B. E. T Convent
Bangalore
82%
 2003
[b]Project Details [/b]:
1. PROJECT DONE IN DIPLOMA
Title Smart card based KPTCL Meter
Description Once the system is ON it will check whether the card is inserted or not. If card inserted it will check for the units in the card, if there is no unit then it will not proceed. If there is a non-zero unit in the card, the load is connected to mains. Meanwhile it calculates the 75% & 50% of data & it will stores the data in memory.
Duration 3 Months
Role Analyzing and developing PCB board with layout Soldering and testing the components.
Tools & Language Keil software, 8051 assembly program
Platform Windows XP
Team Size 4
Work Location College
Achievements Entire team stood 1st for project presentation and hardware. Appreciation from external examiner
2. PROJECT DONE IN B E
Title RF Spectrum analyzer with auto tapping system
Description This is an automatic system designed to monitor a chosen area for unauthorized RF frequency spectrum utilization. Initially the system will be set to scan mode round the clock, when it intercepts an unauthorized frequency in that area, it stops scanning and alerts the operator to keep the track of the communication it has detected. Further the system also starts recording the communication with the aid of a tape recorder so that one can decode the communication and retrieve meaningful information about anti-socialists
Duration 3 Months
Role Analyzing and developing PCB board with layout Soldering and testing the components, Programming the system under the guidance of project coordinator of college.
Tools & Language Keil, Embedded C, C graphics
Platform Windows XP
Team Size 3
Work Location College

Declaration:
I here by declare that the information furnished above is true to the best of my knowledge.
Date:
Place: Pune (LAVANYA. A)
-------------------------------------------------------
More Information about this submission and submitter:-
___________________________________________________
Submission ID : 4242769
Date & Time : 12th Jun 2011 7:25 AM (UTC)
IP Address : 15.195.185.81
Browser Info : Mozilla/5.0 (Windows NT 5.1) AppleWebKit/534.30 (KHTML, like Gecko) Chrome/12.0.742.91 Safari/534.30
Predicted Country : United States[/QUOTE]

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