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[QUOTE=Guest;115066]AMBRISH UPADHYAY
 upadhyayambrish AT yahoo.co.in 
________________________________________
SERVICE/ SALES ENGINEER 
Seeking challenging assignments across the Industry 
________________________________________
PROFILE
- Competent, diligent & qualified Engineer, with experience of 3+ years across the domain of Technical Servicing & Operations for diverse range of UPS product, currently spearheading as Service Engineer & sales with M/S Tritronics (India) Private Limited, & M/S APLAB LTD., M/S SPI ENGINEERS Pvt ltd.
- Academically proficient with Masters in Science Electronics & Telecommunication and equipped with expertise in Customer Service Functions, Overhauling, Repairing and Servicing of electronic products, Periodical Maintenance, Fault finding, Trouble shooting, Estimation & Final Inspection 
- Proactive and customer focused professional with demonstrated skills in streamlining customer services function by designing innovative systems and processes to generate high value propositions for the customers
- Highly organized with demonstrated acumen to implement systems and procedures for enhanced business efficiency; adept in coordinating with Service Engineers thereby ensuring excellent customer support and servicing
- Adept in mapping customer satisfaction and drawing vital inputs to realign strategies to achieve customer delight and tacking market dynamics and initiating reinforcements to neutralize competitors' moves
________________________________________
PROFESSIONAL EXPERIENCE
TRITRONICS (INDIA) PVT LTD since October 2007
Service Engineer
- Carrying out the complete installation and troubleshooting operations for IGBT module based Online & Offline UPS & Power PWM based Online UPS
- Attending all kind of breakdown calls received from the customers & ensuring timely servicing at the customer’s end, leading efforts across establishing healthy business relations with clients & external associates for securing long term customer loyalty
- Meticulously handling bulk UPS installations involving closure of the order and timely completion of installation and commissioning
- Efficiently handling overall responsibilities pertaining to manual and computerized data management for projects & business related documentation while ensuring accuracy, precision and facilitating easy retrieval of records whenever required
- Managing key accounts while consistently generating revenues in terms of Annual Maintenance Contracts through extensive negotiations
- Establishing and implementing quality standards for setting up & meeting the targets of the company within time & cost parameters; skillfully performing all functional tasks
- Troubleshooting for all service and application related problems
- Successfully addressing to customers' queries/complaints and evolving quick resolutions
- Actively interacting and liaising with customers and seek feedback pertaining to the support/ services offered and obtain the Customer Satisfaction Report
________________________________________
EDUCATIONAL CREDENTIALS
M.B.A. PERSUING
Sikkam Manipal University
Master of Science Electronics & Telecommunication 2007
Kanpur University 
Bachelor of Science (PCM) 
Lucknow University 
Intermediate
UP Board
High School
UP Board 
IT Skills
MS Office and Internet Applications[/QUOTE]

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